• Who's Calling?
  • PSD IT Support
    • Calling from which DEPT?
      • SSC
        • Has an SR to Escalate to IN?
          • What is the Descrition of the Incident?
          • Is there an email or an attachement?
          • Proceed with the Incident Template questions
        • Has a IT related Request but no SR yet?
        • Wants an update to an SR?
        • Has a Question?
      • PSPC
      • GOP
      • One of SSC's 42 partners?
        • Partner is On-boarded to ECD?
    • Has a Request?
    • Escalating an SR to an INCIDENT?
    • Has a Question?
  • SSC SSR IT Support
    • Calling for which DEPT?
    • Has a IT related Request but no SR yet?
    • Escalating an SR to an INCIDENT?
    • Has a Question?
    • Is following up to a Page?
  • VENDOR IT Support
    • Name of DEPT affected?
  • EU (End-User)
    • Calling from which DEPT?
      • EU from PSPC?
        • Has an SR?
        • Has PSD ticket #?
        • Has called PSD?
        • Has not called PSD?
        • No Ticket # but has Issue within scope
        • Needs a password reset for an application within our scope
      • EU from GOP?
        • Has an SR?
        • Has GOP PSD ticket #
        • Has called PSD?
        • Has not called PSD?
        • No Ticket # but has Issue within scope
        • Needs a password reset for an application within our scope
      • EU from An onboarded Partner?
        • Has an SR?
        • Has GOP PSD ticket #
        • Has called PSD?
        • Has not called PSD?
        • No Ticket # but has Issue within scope
        • Needs a password reset for an application within our scope
      • EU from OGD?
        • Has an SR?
        • Has GOP PSD ticket #
        • Has called PSD?
        • Has not called PSD?
        • No Ticket # but has Issue within scope
        • Needs a password reset for an application within our scope
  • SSC SDM
    • SSC SDM is supporting which DEPT?
  • Other
    • Calling from which DEPT?
• Who's Email?
  • SSC SSR?
  • PSD IT support related?
    • PSPC?
    • GOP?
    • Onboarded Partner?
    • Other Department IT support person?
  • SSC SDM?
  • SSC EU?
  • OGD EU?
• RFL?
  • Service Request?
  • Incident?
  • Question?
  • Out of Scope?
• Email Listener aka Omnibus?
  • Initial State
  • Returned to ES10011 by SSR
• Templates
  • ECD
  • ECD
  • ECD
  • ECD
• Password Resets
  • ECD
  • ECD
  • ECD
  • ECD
• Network Incidents
  • reported by PSD
  • reported by Vendor Zayo
  • reported by Vendor Telus
  • reported by SSC SSR
  • reported by RFL
• Application Incidents
  • CBAS
  • Non-CBAS
  • Full
  • Partial
• Vendors
  • ECD
  • ECD
  • ECD
  • ECD
• Telecom
  • ECD
  • ECD
  • ECD
  • ECD
• Vendors
  • ECD
  • ECD
  • ECD
  • ECD