1	Was the appropriate summary format used?
2	Was the issue description captured correctly in the ticket?
3	Does the summary accurately sum up the description of the problem in the ticket?
4	Was the proper template used for the ticket? (F)
5	Not more than 4 spelling/grammatical errors?
6	Was a priority assessment created (F)/Was the priority assessed correctly/Was an incident created? (F)
7	Was a high/critical checklist filled out? (if applicable) (F)
8	Was the Correct CI captured in the ticket?
9	Was there proper logs left on the ticket?
10	Was the correct resolution Process followed in the ticket?
Assignment and accuracy
11	Was the ticket Assigned to the correct resolver group as per process?
12	Was the correct process followed/Was the correct ticket created?
Mandatory Fields
13	Were all the mandatory fields filled?