To- All NFR staff at Ottawa and Montreal office
Re: QA internal postings.
We are pleased to advise you that we are seeking 2 QA positions for the ISM contract for SSC.
We thank all team members in advance for applying but only those qualified will be selected for an
interview. Please ensure you review the pre-req prior to applying. For example, only those working at
the Service Desk for 6 months or more are eligible to apply
If you meet all the requirements below and want to apply, please send David Arial your resume by the
deadline of Tuesday August 2nd at 5pm.
Role: Quality Analyst for ESD (1), Quality Analyst for EUSD (1)
Number of Positions: Two (2)
Physical Location for Resource: Working in either the Montreal or Ottawa office
Language: Bilingual
The service desk quality analyst is responsible for providing a high level of quality assurance through the
reviewing and scoring service desk calls and tickets on a daily basis to ensure compliance with defined quality
standards. This includes:
Review service desk calls and/or service desk tickets using Speechminer and score results are per
defined standards
Log and track QA results using Microsoft Excel
Analyze QA results to identify concerns, and provide QA reports and feedback to management
Provide A direction to other resotrces as needed
Redirect problems to the proper resource
Prepare activity reports as required
Inform management of recurring problems
Identify and escalate situation requiring urgent attention
Must Have:
Excellent oral and written communication skills
Excellent presentation skills
Ability to organize, analyze, and prioritize
To- All NER staff at Ottawa and Montreal office
Re: O internal postings.
We are pleased to advise you that we are seeking 2 QA positions for the ISM contract for SSC.
We thank all team members in advance for applying but only those qualified will be selected for an
interview. Please ensure you review the pre-req prior to applying. For example, only those working at
the Service Desk for 6 months or more are eligible to apply
If you meet all the requirements below and want to apply, please send David Arial your resume by the
deadline of Tuesday August 2' at 5pm.
Role: Quality Analyst for ESD (1), Quality Analyst for EUSD (1)
Number of Positions: Two (2)
Physical Location for Resource: Working in either the Montreal or Ottawa office
Language: Bilingual
The service desk quality analyst is responsible for providing a high level of quality assurance through the
reviewing and scoring service desk calls and tickets on a daily basis to ensure compliance with defined quality
standards. This includes:
Review service desk calls and/or service desk tickets using Speechminer and score results are per
defined standards
Log and track QA results using Microsoft Excel
Analyze QA results to identify concerns, and provide QA reports and feedback to management
Provide QA direction to other resources as needed
Redirect problems to the proper resource
Prepare activity reports as required
Inform management of recurring problems
Identify and escalate situation requiring urgent attention
Must Have:
Excellent oral and written communication skills
Excellent presentation skills
Ability to organize, analyze, and prioritize
Strong interpersonal and skills
Meticulous attention to detail
6 months service desk experience on USD or ESD
Basic knowledge of Microsoft Excel
The service desk quainy analyst is responsible for providing a high level of quality assurance through the
reviewint and scoring seryice desk calls and tickets on a daily basis to ensure compliance with defined quality
Standards. This includes
Keylew service desk calls and/or service desk tickets using f
peechminer and score results are per
We are pleased to advise you that we are seeking 2 QA positions for the ISM contract for SSC.
We thank all team members in advance for applying but only those qualified will be selected for an
interview. Please ensure you review the pre-req prior to applying. For example, only those working at
the Service Desk for 6 months or more are eligible to apply
If you meet all the requirements below and want to apply, please send David Arial your resume by the
deadline of Tuesday August 2' at 5pm
Role: Quality Analyst for ED (1), Quality Analyst for EUSD (1)
Number of Positions: Two (2)
Physical Location for Resource: Working in either the Montreal or Ottawa office
Language: Bilingual
The service desk quality analyst is responsible for providing a high level of quality assurance through the
reviewing and scoring service desk calls and tickets on a daily basis to ensure compliance with defined quality
standards. This includes:
Review service desk calls and/or service desk tickets using Speechminer and score results are per
defined standards
Log and track QA results using Microsoft Excel
Analyze QA results to identify concerns, and provide QA reports and feedback to management
Provide QA direction to other resolirces as needed
Redirect problems to the proper resource
Prepare activity reports as required
Inform management of recurring problems
Identify and escalate situation requiring urgent attention
Must Have:
Excellent oral and written communication skills
Excellent presentation skills
Ability to organize, analyze, and prioritize
Strong interpersonal and skills
Meticulous attention to detail
6 months service desk experience on EUSD or ESD
Basic knowledge of Microsoft Excel
Nice to Have:
Working knowledge of Speechminer
Advanced knowledge of Microsoft Excel
Experience in a service desk quality assurance role
Experience in training/coaching of other resources
We are pleased to advise you that we are seeking 2 QA positions for the ISM contract for SSC.
We thank all team members in advance for applying but only those qualified will be selected for an
interview. Please ensure you review the pre-req prior to applying. For example, only those working at
the Service Desk for 6 months or more are eligible to apply
If you meet all the requirements below and want to apply, please send David Arial your resume by the
deadline of Tuesday August 2 at 5pm.
Role: Quality Analyst for ESD (1), Quality Analyst for EUSD (1)
Number of Positions: Two (2)
Physical Location for Resource: Working in either the Montreal or Ottawa office
Language: Bilingual
The service desk quality analyst is responsible for providing a high level of quality assurance through the
reviewing and scoring service desk calls and tickets on a daily basis to ensure compliance with defined quality
standards. This includes:
Review service desk calls and/or service desk tickets using Speechminer and score results are per
defined standards
Log and track QA results using Microsoft Excel
Analyze QA results to identify concerns, and provide QA reports and feedback to management
Provide QA direction to other resources as needed
Redirect problems to the proper resource
Prepare activity reports as required
Inform management of recurring problems
Identify and escalate situation requiring urgent attention
Must Have:
Excellent oral and written communication skills
Excellent presentation skills
Ability to organize, analyze, and prioritize
Strong interpersonal and skills
Meticulous attention to detail
6 months service desk experience on EUSD or ESD
Basic knowledge of Microsoft Excel
Nice to Have:
Working knowledge of Speechminer
Advanced knowledge of Microsoft Excel
Experience in a service desk quality assurance role
Experience in training/coaching of other resources
We are pleased to advise you that we are seeking 2 QA positions for the ISM contract for SSC.
We thank all team members in advance for applying but only those qualified will be selected for an
interview. Please ensure you review the pre-req prior to applying. For example, only those working at
the Service Desk for 6 months or more are eligible to apply
If you meet all the requirements below and want to apply, please send David Arial your resume by the
deadline of Tuesday August 2' at 5pm
Role: Quality Analyst for ED (1), Quality Analyst for EUSD (1)
Number of Positions: Two (2)
Physical Location for Resource: Working in either the Montreal or Ottawa office
Language: Bilingual
The