############################
############################
# DEFAULT VALUES
############################
#REPORTER default values
$rl = 'Berube'
$rf = 'Carl'
$rt = '613-555-5555'
$rd = 'TBS'
$re = 'carl.berube@tbs.gc.ca'
$peo = 'PSD'
$tix1 = 'IM989898'
$issueD = 'This is going to be a long issue.  Caller is Carl Berube.  he works is a SD serving TBS. Mary Leclair called to report that she believes that her desk colleagues have lost network connectivity.  Her ICE IVR system is no longer working which means that all SD agents are unable to take calls at the moment'

$out = 'yes'
$s = 'Partial'
$nua = '23'

$asac = 'ice ivr'
$ioos = 'cant take calls'
$bi = 'backlog of angry callers'
$e = 'you may not be connected to a network connect msg appears in ICE'

#Affected SITE block default values
$aeb = 'yes'
$asd = 'Environment and Climate Change Canada'
$asn = 'Billy Jean Building '
$asa = '15 Eddy'
$asf = '5'
$asr = '545'
$asds = 'yes'

#AGENT ASSESSMENT WORK QUESTIONS  default agent entered values
$isc = 'yes'
$cbas = 'ice ivr'
$sh = '24/7'
$ric = 'ICT'
$ia = 'HIGH'
$ua = 'HIGH'
$otp = 'HIGH'

#Affected END USER block default values
$eud = 'ECCC'
$eul = 'Leclair'
$euf = 'Mary'
$euid = 'b123455'
$eut = '829-098-7654'
$eue = 'mary.leclair@eccc.gc.ca'