#HELP FORMAT:  abbr= abbreviation //context provide for use of abbreviation word//

#Reporter block = Reporter function
    #help--> rl= reporter last, rf= reporter first, rt= reporter telephone (subsequent logic rt2, rt3 etc), rd= reporter department, re= reporter email, c= call, t= ticket (ref # provided)(t,in, sr, im//t2,in2, sr2, im2), issueD= issue description
    #alternates // gt= generic ticket (ref # provided)
rl = input("What is your Last Name?: ")
rf = input("What is your First Name?: ")
rt = input("Phone number to reach you at?: ")
rd = input("What is the caller's department?: ")
re = input("Email to reach you at?: ")
peo = input("Are you calling from a SD? (yes or no): ")
t = input("Do you have a ticket number reference?: ")
issueD = input ("\n\nPlease describe the issue: ")

#display reporter collected info function
    #help--> cr = Call REPORTER or See(c) REPORTER collected info
def cr():
    print("\nReporter Last Name: " + str(rl))
    print("Reporter First Name: " + str(rf))
    print("Reporter Telephone: " + str(rt))
    print("Reporter Department: " + str(rd))
    print("Reporter email: " + str(re))
    print("Is Caller from a PSD: " + str(peo))

#Incident block
    #help--> out= outage, s= scope, nua= number users affected isc= is cbas, cbas= cbas //critical business application or service//
    #help--> asac= affected system application configurationItem, ioos= impact on other systems, bi= business impact, e= error //message//
out = input("Is there an outage? (yes or no): ")
s = input("Scope of the outage/issue?: ")
nua = input("How many users affected?: ")

asac = input("Which affected system-application-ci?: ")
ioos = input("What impact,if any, on other systems?: ")
bi = input("What is the business impact?: ")
e = input("What does the error message say?: ")

#Affected site block
#help--> aeb= affecting entire building, asn= affected site name, asa= affected site address, asds= affected site (is a ?) designated site
aeb = input("\nAffecting Entire building?: ")
asn = input("What is the Affected SITE NAME?: ")
asa = input("What is the Affected SITE ADDRESS?: ")
asds = input("Is this a Designated Site?: ")
asf = input("Which floor is affected?: ")
asr = input("Which room is affected?: ")


#AGENT ASSESSMENT WORK QUESTIONS
print("\nAGENT WILL ANSWER THESE QUESTIONS AFTER HE PUTS THE CALLER ON HOLD\n")
    #help--> isc= is cbas, cbas= cbas //critical business application or service//, sh= support hours, ric= responsible incident coordinator, ia= impact assessment, ua= urgency assessment, otp= overall priority ticket
isc = input("Is this a CBAS? (yes or no): ")
cbas = input("Which CBAS (Critical Business Application or Service is Affected?: ")
sh = input("What are the hours of support for the CBAS?: ")
ric = input("Who is the Responsible Incident Coordinators?: ")
ia = input("What is the Impact assessment?: ")
ua = input("What is the Urgency assessment?: ")
otp = input("What is the overall priority of the ticket?: ")

#display Incident collected info function
    #help--> cr = Call REPORTER or See(c) REPORTER collected info
def cin():
    print("\nIs this an outage: " + str(out))
    print("What is the scope of the outage: " + str(s))
    print("Number of users affected: " + str(nua))
    print("This is affected: " + str(asac))
    print("Impact on other systems: " + str(ioos))
    print("Business impact: " + str(bi))
    print("ERROR MESSAGE: " + str(e))
#
    print("Hours of Support for " + str(cbas) + ": " + sh)
    print("Responsible Incident Coordinator: " + str(ric))
    print("Impact Assessment: " + str(ia))
    print("Urgency Assessment: " + str(ua))
    print("Overall Priority of the Ticket: " + str(otp))

    

#Affected user block = EU function
    #help--> eud= end user department, eul= end user last, euf= end user first, euid= end user id, eut= end user telephone, , eue= end user email, euloc= end user location
eud = input("\nWhat is the End User's department?: ")
eul = input("What is End User's Last Name?: ")
euf = input("What is End User's First Name?: ")
euid = input("What is the End User ID?: ")
eut = input("Phone number to reach End User?: ")
eue = input("Email to reach End User?: ")










'''
needs a revise or edit function that will go over each question giving
opportunity to edit the response given
'''
#am I talking about an edit function?

#another way to do this is to call a specific question.




#display call status function
    #help--> cs = Call Status or See(c) Status on collected info in this call
def cs():    
    print("\n\n\nLet me recap what I have so far: ")
    cr()
    print("\nTicket Number provided by the caller: " + t + "\n")
    ceu()
    print("\n")
    cin()
    print("\nIssue description as reported: " + issued)
    print("\nHappening here @: " + asa)
    print("\nOverall priority of the Ticket: " + otp)



	


#Affected user block = EU function
    #help--> euq = End User //Questions to ask//
    #help--> eul= end user last, euf= end user first, eut= end user telephone, eud= end user department, eue= end user email   
def euq():
    eud = input("What is the End User's department?: ")
    eul = input("What is End User's Last Name?: ")
    euf = input("What is End User's First Name?: ")
    euid = input("What is the End User ID?: ")
    eut = input("Phone number to reach End User: ")    
    eue = input("Email to reach End User?: ")

#display End User collected info function
def ceu():
    print("Affected End User Department: " + str(eud))
    print("Affected End User ID: " + str(euid))
    print("Affected End User Last Name: " + str(eul))
    print("Affected End User First Name: " + str(euf))
    print("Affected End User ID: " + str(euid))
    print("Affected End User Telephone: " + str(eut))
    print("Affected End User Email: " + str(eue))

    print("\nAffected End User's Site: " + str(asn))
    print("Affected End User Floor: " + str(asf))
    print("Affected End User Room: " + str(asr))



cs()


############################
############################
# DEFAULT VALUES
############################

rl = ""
rf = ""
rt = ""
rd = ""
re = ""
c = ""
t = ""
issueD = ""