Adapts his/her language, style of communication and level of familiarity to the audience.
Actively listens and demonstrates empathy by reflecting or summarizing his/her understanding of the message and the person’s situation.
Chooses the most appropriate communication method, format and tools to deliver information.
Ensures the quality of his/her written communications.
Transmits clear, accurate, concise and relevant information to the right people at the right time.
Expresses himself/herself tactfully to create and maintain harmonious relationships and to facilitate the transmission of sensitive information.
Convinces others and obtains their buy-in by relying on his/her expertise and conveying the benefits of proposed solutions or initiatives.
When presenting complex information, structures the information conveyed to simplify it and facilitate understanding.
Behaviours specific to sub-group B	Behaviours specific to sub-group C
Delivers effective and engaging presentations.
Oversees the quality of translated documents by ensuring that the messages conveyed correspond to those of original documents.