ESD: :HAW: Ministerial Transition Process
GA: Escalation Process for Ministerial Transition :HAW:
We have 5 minutes to Escalate INCIDENTS to ICT
ICT: 613-943-6890
Election Canada Template for Service Request
Election Canada Template for Incident
Text to Urgent SRs Coordinators
Reporter Details ========================= Reporter Name: Reporter Phone: Reporter Email: Reporter Dept: Partner Service Desk Ticket Number: Affected End User Details ========================= Name: Phone number: Email address: UserID: Department: Building / Floor / Room: Province / Territory / Region: Civic Address (Including City/Town): Preferred Language: Requested Date and Time: Request/Description: *** Advised XXXXXXX within 5 minutes *** ======================== COPIED FROM EMAIL ======================= Info copied from email (if applicable): ========================== END OF EMAIL ==========================
Ministerial Transition SR Ticket
INCIDENT Reporter Details ===================== Name: Phone number: Email address: Department: Vendor or Partner Service Desk Ticket #: Description: *** Advised XXXXXXX within 5 minutes *** Details of any TROUBLESHOOTING performed: Are multiple departments affected? How many users are impacted? Where end users are physically located, is this affecting part of or an entire building: Affected Party Details ===================== Name: Phone number: Email address: Department: Building / Floor / Room: Province / Territory / Region: Civic Address (Including City/Town): Who can be called to confirm resolution? Name: Phone: Alternate/After-hours contact? Name: Phone: Is this affecting a CBAS / Is this a Designated Site: Application/Service/Site Name: Scope of Outage (Full, Partial, Degraded or Limited): What are the hours of support for the CBAS: Who is the Responsible Incident Coordinator: What is the Impact assessment: What is the Urgency assessment: What is the Overall Priority of the ticket: ===================COPIED FROM EMAIL==================== ======================END OF EMAIL=======================
Hello, The Enterprise Service Desk has received the following request pertaining to the Ministerial Transition at xTIMEx. Ticket: Source / Phone queue: Department: Summarized Description: Current Status, if available: Support Group Name: Support Group Hours of Support (from the Consolidated Real Time Contact List): Point of Contact Name: [Name of the person who identified that this request affected a Minister or their staff, or name of the person who can be contacted to confirm resolution] Point of Contact Phone Number: [See above for explanation] Affected User: Affected User Position: Affected User Contact Information, if available: Responding ESD Agent Name: Responding ESD Agent Phone Number: Responding TL Name: Luc Trudel Responding TL Phone Number: 613-943-4604 ESD TL Hotline: 613-996-2024 ESD On-Call Number: 613-864-2555 ESD TF: 1-855-830-7782
ECD Assignment Log
Summary
ECDUPDATE - xTIMEx - Assigning to XXXXXXX or default SM000542
As per interested parties for CI 1390153 **OR** I have reviewed the ticket and notification email entirely. **OR** Called the Incident Coordination Team, xNAMExICTxAGENT; xSUMMARYx
Ministerial Transition TL EMAIL to Coordinators
URGENT SR COORDINATOR SCHEDULE