Low/Medium	Email only
High/Critical	Email and Call 1-844-330-8852

To:	gcmss.servicedesk@bell.ca


The email must include the following information:

ESD Agent name: <name>
Incident ticket #: 
Partner service Desk ticket number (if provided): 
Department: 
Email contact info for the requester/Partner service desk: 
Date/Time the event occurred:
Service name (i.e. GCMSS): 
Affected segment of the service (e.g. AV/AS, CF, DLP, Firewall, IDP, SIEM, Service Portal): 
Summary of the incident: 
Configuration item (CI): 
Impact and Urgency: 

*Copy and paste the ticket information and any email received in regards to the GCMSS issue, including the header.