Reporter Name: 
Reporter Phone: 
Reporter Dept: 
Reporter Email: 
Affected End User Name:
Affected End User Phone Number:
Affected End User ID:

Dept.:
Location:  
	- Building:
	- Floor:
	- Room:

System:
Workstation's O/S:
Possible impact on deadlines if applicable: 
Error message: 
Problem description:
Has troubleshooting been attempted by the End User, Partner Service Desk or any other support team?  If Yes provide a brief description, If No simply state N/A.

Name of the application that the user's having problems with: PAYCIP
Is the End User receiving any error message?
Is anyone else in your office experiencing the same problem, how many users?
Did the client try to solve the problem himself/herself?
	- What has been done?
Did the client call the local support provider/helpdesk?
Did the client have the GC HRMS Program Centre look at the problem?
	- Did the client verify the XML transaction and Bulk Input File?
	- Are there Primary Edits and/or Secondary Edits?
Which environment is the customer working in (i.e. PROD, QUAT, and TEST)?
Time of problem/failure?
Is it the first time the user tried this, when did it work the last time?
Were any changes made that could have caused the incident?
	- i.e. - Changes to the desktop,  PeopleSoft Application, PeopleSoft environment
What are the exact steps that the customer did before encountering the problem?
Can the client provide the "Transaction ID" or "XML Transaction" if required?
	- If yes, please obtain contact information.
Have you ever experienced this problem before today?
	- If so, are you aware of the cause/solution for that particular problem?

Info copied from email if applicable: