Here's the updated support ticket with the specific details:

Subject: Unable to Connect via FTP (EAI_NONAME Error)
Hello WHC Support Team,

I hope you're doing well. I am currently facing an issue when attempting to connect to my web hosting account via FTP. I am receiving the following error:

Error: Échec de la tentative de connexion avec « EAI_NONAME - Aucun nom de nœud ou de nom de serveur fourni, ou inconnu ».

Details:
Domain: fastmobi.org
FTP Host: ftp.fastmobi.org
FTP Username: b2f6ccd2@fastmobi.org
FTP Client: FileZilla
Protocol: FTP
Port: 21
Connection Type: Explicit FTP over TLS
Steps Taken So Far:
Verified that I am using the correct hostname (ftp.fastmobi.org).
Attempted to use the server IP address instead of the domain name.
Checked my network and firewall settings to ensure they are not blocking FTP access.
Tried both regular FTP and SFTP connections with no success.
Could you please help me resolve this issue? I would appreciate it if you could verify my FTP account settings and provide any additional troubleshooting steps or configuration advice. If there are any server-side issues or misconfigurations, please let me know.

Thank you for your assistance, and I look forward to your response.

Best regards,
Luc Trudel
WHC Account ID: [Your WHC Account ID]
boxizi69@gmail.com