[2026-05-03_09-42-48][35008][Info] [general] Instead of the WebView2 runtime in the system, UXP will use the WebView2 runtime in the folder: C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView
[2026-05-03_09-42-48][35008][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2026-05-03_09-42-48][35008][Info] upic::Upic version 2.6.0 is initialized
[2026-05-03_09-42-48][35008][Info] upic::Boolean flag with key showpremiereproUXPListing is not present in preferences file hence returning default value
[2026-05-03_09-42-48][35008][Info] upic::Failed to read plugin info file: C:\Program Files\Common Files\Adobe\UXP\PluginsInfo\v1\premierepro.json
[2026-05-03_09-42-48][35008][Info] upic::Failed to read plugin info file: C:\Users\luctr\AppData\Roaming\Adobe\UXP\PluginsInfo\v1\premierepro.json
[2026-05-03_09-42-48][35008][Info] upic::Loading plugins from system fallback plugins folder: C:\Program Files\Common Files\Adobe\UXP\Plugins\External
[2026-05-03_09-42-48][35008][Info] upic::Loading plugins from user fallback plugins folder: C:\Users\luctr\AppData\Roaming\Adobe\UXP\Plugins\External
[2026-05-03_09-42-48][35008][Info] upic::Loading plugins from hybrid fallback plugins folder: C:\Program Files\Common Files\Adobe\UXP\Plugins\luctr\External
[2026-05-03_09-42-48][35008][Info] [general] Plugin a3cd5ec5 : [v4] Using Default Value for Icon species
[2026-05-03_09-42-48][35008][Error] [general] Plugin a3cd5ec5 : Expected 'host.app' to be premierepro
[2026-05-03_09-42-48][35008][Error] [general] Failed to parse the manifest.json file.
[2026-05-03_09-42-48][35008][Info] upic::Number of plugins added from system's fallback: 0
[2026-05-03_09-42-48][35008][Info] upic::Number of plugins added from user's fallback: 0
[2026-05-03_09-42-48][35008][Info] upic::Number of plugins added from hybrid's fallback: 0
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Error] [general] Plugin com.adobe.dva.export.queue : Expected a width for the plugin icon
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Info] [general] Plugin com.adobe.frameio.uxp : Scaled Icon :  icons/frameio@1x.png  not found
[2026-05-03_09-42-50][35008][Info] [general] Plugin com.adobe.frameio.uxp : Scaled Icon :  icons/frameio@2x.png  not found
[2026-05-03_09-42-50][35008][Warn] [general] Plugin com.adobe.frameio.uxp : Expected the icon to have a 1X scaled file
[2026-05-03_09-42-50][35008][Info] [general] Plugin com.adobe.frameio.uxp : Scaled Icon :  icons/frameio@1x.png  not found
[2026-05-03_09-42-50][35008][Info] [general] Plugin com.adobe.frameio.uxp : Scaled Icon :  icons/frameio@2x.png  not found
[2026-05-03_09-42-50][35008][Warn] [general] Plugin com.adobe.frameio.uxp : Expected the icon to have a 1X scaled file
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Info] [general] Plugin com.adobe.stock.unified.content.panel : [v4] Using Default Value for Icon species
[2026-05-03_09-42-50][35008][Info] [general] Plugin com.adobe.stock.unified.content.panel : [v4] Using Default Value for Icon species
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Info] [general] Plugin com.adobe.substance-3d.viewer.ps : [v4] Using Default Value for Icon species
[2026-05-03_09-42-50][35008][Info] [general] Plugin com.adobe.substance-3d.viewer.ps : [v4] Using Default Value for Icon species
[2026-05-03_09-42-50][35008][Error] [general] Plugin com.adobe.substance-3d.viewer.ps : Expected 'host.app' to be premierepro
[2026-05-03_09-42-50][35008][Error] [general] Failed to parse the manifest.json file.
[2026-05-03_09-42-50][35008][Info] [general] Plugin a3cd5ec5 : [v4] Using Default Value for Icon species
[2026-05-03_09-42-50][35008][Error] [general] Plugin a3cd5ec5 : Expected 'host.app' to be premierepro
[2026-05-03_09-42-50][35008][Error] [general] Failed to parse the manifest.json file.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2026-05-03_09-42-50][35008][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-05-03_09-42-50][35008][Info] [general] analyticsTracker_ is being accessed without setting
[2026-05-03_09-42-52][13056][Info] [general] analyticsTracker_ is being accessed without setting
[2026-05-03_09-42-52][13056][Info] [general] analyticsTracker_ is being accessed without setting
[2026-05-03_09-42-53][35008][Info] [general] analyticsTracker_ is being accessed without setting
[2026-05-03_09-42-54][13056][Default] [console] [PT] [DEBUG] [PtState] UI Connector registered.
[2026-05-03_09-42-54][13056][Default] [console] [DP] Templates are not initialized yet!
[2026-05-03_09-42-55][13056][Warn] [console] The provided component class (ee) 
                has already been declared as an observer component.
[2026-05-03_09-42-55][13056][Warn] [console] The provided component class (Se) 
                has already been declared as an observer component.
[2026-05-03_09-42-55][13056][Warn] [console] The provided component class (q) 
                has already been declared as an observer component.
[2026-05-03_09-42-55][13056][Warn] [console] The provided component class (te) 
                has already been declared as an observer component.
[2026-05-03_09-42-55][13056][Warn] [console] The provided component class (se) 
                has already been declared as an observer component.
[2026-05-03_09-42-55][13056][Warn] [console] The provided component class (ue) 
                has already been declared as an observer component.
[2026-05-03_09-42-55][13056][Warn] [console] The provided component class (me) 
                has already been declared as an observer component.
[2026-05-03_09-42-55][13056][Warn] [console] The provided component class (Ae) 
                has already been declared as an observer component.
[2026-05-03_09-42-55][13056][Warn] [console] The provided component class ($) 
                has already been declared as an observer component.
[2026-05-03_09-42-55][13056][Warn] [console] The provided component class (ie) 
                has already been declared as an observer component.
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [AnalyticsCacheController] Initializing Analytics Cache Controller. The cache will be kept for 72 hours and the current time slot is 493837
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [AnalyticsCacheController] The maximum cache size is 1048576 bytes and the maximum batch size is 30
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [AnalyticsCacheController] There are 0 cache keys in the local storage, with a total of 0 events
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [AnalyticsCacheController] Flushing old cache keys. Current Time Slot:  493837
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [MainStore] Internet connectivity: ONLINE
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [Performance] 475 PERF - Start Screen Init start
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [StartScreen] CCX Start v10.7.1.13
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [StartScreen] [HostData] {
  "Product": "premierepro",
  "Product ID": "PPRO",
  "Product Code": "PPRO",
  "BuildNumber": "65",
  "Version": "26.2.0",
  "Platform": "Windows"
}}
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [Performance] 509 PERF - Sophia Init start
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [Performance] 510 PERF - Ututs Init start
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [Performance] log perf event: time: 16 message: Locale Init
[2026-05-03_09-42-56][13056][Error] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [imsBridge] IMS config not set
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [Performance] 527 PERF - Locale Init done: 16
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [Performance] 530 PERF - IMS Init start
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [Performance] 531 PERF - IMS.updateUserProfile start
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [Performance] 532 PERF - MainStore Init start
[2026-05-03_09-42-56][13056][Info] [general] analyticsTracker_ is being accessed without setting
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [ExpressTemplatesImporter] Initialized plugin
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [Performance] 608 PERF - Shared Settings Init start
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [StartScreen] HS panel was created
[2026-05-03_09-42-56][13056][Default] [console] [UAB v2.18.0-17] sentry.io initialized...
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [SophiaBase] Data Loader for Home: Use File Accessor to get data.
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [FileAccessorDataLoader] Data Loader for home: Get data using File Accessor.
[2026-05-03_09-42-56][13056][Error] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [FileAccessorDataLoader] Param mismatch error
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [SophiaBase] Data Loader for Utut: Use File Accessor to get data.
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [FileAccessorDataLoader] Data Loader for utut: Get data using File Accessor.
[2026-05-03_09-42-56][13056][Error] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [FileAccessorDataLoader] Param mismatch error
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [FM Shared Settings Handler] Shared Settings Handler initialized
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [Performance] 1040 PERF - Migrate Shared Settings start
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [FM Shared Settings Migrator] Migration of shared settings not needed
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [Performance] log perf event: time: 512 message: MainStore Init
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [Performance] 1044 PERF - MainStore Init done: 512
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [Performance] 1048 PERF - Migrate Shared Settings done: 8
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [Performance] log perf event: time: 517 message: IMS.updateUserProfile
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [Performance] 1048 PERF - IMS.updateUserProfile done: 517
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [FM Shared Settings Handler] Loading User SharedSettings
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [Performance] 1051 PERF - Load Users Shared Settings done: 1
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [Performance] 1051 PERF - Shared Settings Make Request start
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [FM Shared Settings Handler] Get data
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [Performance] 1053 PERF - IMS.updateAccessToken start
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [Performance] 1054 PERF - Shared Settings Make Request done: 3
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [Performance] log perf event: time: 446 message: Shared Settings Init
[2026-05-03_09-42-56][13056][Default] [console] Sun, 03 May 2026 13:42:56 GMT [HS] [Performance] 1054 PERF - Shared Settings Init done: 446
[2026-05-03_09-42-57][13056][Default] [console] Sun, 03 May 2026 13:42:57 GMT [HS] [Drover] CCX-Start-Drover : Home screen visibility set to  visible without back button.
[2026-05-03_09-42-57][13056][Default] [console] Sun, 03 May 2026 13:42:57 GMT [HS] [Performance] 1754 PERF - premierepro - Recents are ready to render
[2026-05-03_09-42-57][13056][Default] [console] Sun, 03 May 2026 13:42:57 GMT [HS] [Drover] PPRO: Recent files provided. No. of items = 10
[2026-05-03_09-42-57][13056][Default] [console] Sun, 03 May 2026 13:42:57 GMT [HS] [Performance] log perf event: time: 880 message: IMS.updateAccessToken
[2026-05-03_09-42-57][13056][Default] [console] Sun, 03 May 2026 13:42:57 GMT [HS] [Performance] 1933 PERF - IMS.updateAccessToken done: 880
[2026-05-03_09-42-57][13056][Default] [console] Sun, 03 May 2026 13:42:57 GMT [HS] [Performance] log perf event: time: 1404 message: IMS Init
[2026-05-03_09-42-57][13056][Default] [console] Sun, 03 May 2026 13:42:57 GMT [HS] [Performance] 1934 PERF - IMS Init done: 1404
[2026-05-03_09-42-57][13056][Default] [console] Sun, 03 May 2026 13:42:57 GMT [HS] [Performance] log perf event: time: 1951 message: UI Ready
[2026-05-03_09-42-57][13056][Default] [console] Sun, 03 May 2026 13:42:57 GMT [HS] [Performance] 1951 PERF - UI Ready
[2026-05-03_09-42-57][13056][Error] [console] Sun, 03 May 2026 13:42:57 GMT [HS] [FileAccessorDataLoader] Failed to read data from file C:\Users\luctr\AppData\Roaming\Adobe\CCX Welcome\data\api.json and wrote response in C:\Users\luctr\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\PPRO-26-2-0-en_US-9BB1DE5D708E493284CA87D779166FF6.json Error: Param mismatch error
[2026-05-03_09-42-57][13056][Warn] [console] Sun, 03 May 2026 13:42:57 GMT [HS] [FileAccessorDataLoader] Data Loader for home: Failed to fetch data using File Accessor. Falling back to Vulcan fetch.
[2026-05-03_09-42-57][13056][Default] [console] Sun, 03 May 2026 13:42:57 GMT [HS] [Performance] log perf event: time: 1956 message: Data Loader for home: Getting data using Vulcan fallback.
[2026-05-03_09-42-57][13056][Default] [console] Sun, 03 May 2026 13:42:57 GMT [HS] [Performance] 1956 PERF - Data Loader for home: Getting data using Vulcan fallback.
[2026-05-03_09-42-57][13056][Default] [console] Sun, 03 May 2026 13:42:57 GMT [HS] [SophiaBase] Calling CCX Process for Home data.
[2026-05-03_09-42-57][13056][Error] [console] Sun, 03 May 2026 13:42:57 GMT [HS] [FileAccessorDataLoader] Failed to read data from file C:\Users\luctr\AppData\Roaming\Adobe\CCX Welcome\learn\api.json and wrote response in C:\Users\luctr\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\PPRO-26-2-0-en_US-CDB783D5B4774D3D9ECB366A6294A6B3.json Error: Param mismatch error
[2026-05-03_09-42-57][13056][Warn] [console] Sun, 03 May 2026 13:42:57 GMT [HS] [FileAccessorDataLoader] Data Loader for utut: Failed to fetch data using File Accessor. Falling back to Vulcan fetch.
[2026-05-03_09-42-57][13056][Default] [console] Sun, 03 May 2026 13:42:57 GMT [HS] [Performance] log perf event: time: 1960 message: Data Loader for utut: Getting data using Vulcan fallback.
[2026-05-03_09-42-57][13056][Default] [console] Sun, 03 May 2026 13:42:57 GMT [HS] [Performance] 1960 PERF - Data Loader for utut: Getting data using Vulcan fallback.
[2026-05-03_09-42-57][13056][Default] [console] Sun, 03 May 2026 13:42:57 GMT [HS] [SophiaBase] Calling CCX Process for Utut data.
[2026-05-03_09-42-57][13056][Warn] [console] [DP] Failed to fetch resource at ./locale/en/ppro/curatedContent.json
[2026-05-03_09-42-57][13056][Warn] [console] [DP] Failed to fetch resource at ./locale/en/ppro/synonyms.json
[2026-05-03_09-42-57][13056][Warn] [console] [DP] Failed to fetch resource at ./locale/en/ppro/curatedContent.json
[2026-05-03_09-42-57][13056][Error] [console] [DP] AppSDK.i18n.init: 
[2026-05-03_09-42-57][13056][Warn] [console] [DP] Failed to fetch resource at ./locale/en/ppro/synonyms.json
[2026-05-03_09-42-57][13056][Warn] [console] [DP] GenerativeCredit initialization failed: {}
[2026-05-03_09-42-57][13056][Error] [console] [DP] Invalid trigger name(PSAtlasTrigger) for Sensor(UnifiedPanelSensor)
[2026-05-03_09-42-57][13056][Warn] [console] [DP] AppStorage#set: Last write to LocalStorage was within 500ms. Something is calling AppSDK.storage.set too frequently.
[2026-05-03_09-42-57][13056][Warn] [console] [DP] AppStorage#set: Last write to LocalStorage was within 500ms. Something is calling AppSDK.storage.set too frequently.
[2026-05-03_09-42-57][13056][Warn] [console] [DP] AppStorage#set: Last write to LocalStorage was within 500ms. Something is calling AppSDK.storage.set too frequently.
[2026-05-03_09-42-57][13056][Error] [console] [DP] Error on getActiveDocId():  {}
[2026-05-03_09-42-57][13056][Warn] [console] [DP] AppStorage#set: Last write to LocalStorage was within 500ms. Something is calling AppSDK.storage.set too frequently.
[2026-05-03_09-42-57][13056][Error] [console] [DP] err name not in allowlist psEvent
[2026-05-03_09-42-57][13056][Error] [console] [DP] err name not in allowlist modalStateChanged
[2026-05-03_09-42-57][13056][Warn] [console] [DP] [DP Debug] Skipping recommendation. InFlight: false, HasItem: false
[2026-05-03_09-42-57][13056][Warn] [console] [DP] [DP Debug] Skipping recommendation. InFlight: false, HasItem: false
[2026-05-03_09-42-57][13056][Warn] [console] [DP] [DP Debug] Skipping recommendation. InFlight: false, HasItem: false
[2026-05-03_09-42-57][13056][Warn] [console] [DP] AppStorage#set: Last write to LocalStorage was within 500ms. Something is calling AppSDK.storage.set too frequently.
[2026-05-03_09-42-57][13056][Warn] [console] [DP] Not able to get learn plugin folder
[2026-05-03_09-42-57][13056][Warn] [console] [DP] Not able to initialize learn cache module
[2026-05-03_09-42-57][13056][Error] [console] [DP] [ccxprocess.TutorialRequest]: Error downloading sophia content from CCXProcess File Accessor {"error":{},"reportSuccess":true}
[2026-05-03_09-42-57][13056][Warn] [console] [DP] [ccxprocess.DiscoverPanel]: Warning for CCXProcess File Accessor request id cf59795d-9a68-4864-8558-cfbf72516b96: [ccxprocess.DiscoverPanel]: Failed to get data from CCXProcess File Accessor for request cf59795d-9a68-4864-8558-cfbf72516b96.- Error: Error code 5005: Param mismatch error. Underlying Error could be: [{"params":{"productCode":"ILST","productLanguage":"fr_CA","productVersion":"27.8.0.266"}},{"params":{"productCode":"PHXS","productLanguage":"fr_CA","productVersion":"26.11.4.154"}},{"params":{"productCode":"PHSPBETA","productLanguage":"fr_CA","productVersion":"27.6.0.0"}},{"params":{"productCode":"PPROBETA","productLanguage":"fr_CA","productVersion":"26.3.0.45"}},{"params":{"productCode":"PPRO","productLanguage":"fr_CA","productVersion":"25.6.5.004"}},{"params":{"productCode":"PPRO","productLanguage":"fr_CA","productVersion":"26.2.0.0"}},{"params":{"productCode":"PHXS","productLanguage":"fr_CA","productVersion":"27.5.0.13"}}].
[2026-05-03_09-42-57][13056][Default] [console] Sun, 03 May 2026 13:42:57 GMT [FMS] [Vulcan] [Vulcan] Attempted to launch CCXP but CCXP is already running.
[2026-05-03_09-42-57][13056][Default] [console] Sun, 03 May 2026 13:42:57 GMT [FMS] [Vulcan] [Vulcan] Dispatching message for CCXP
[2026-05-03_09-42-57][13056][Default] [console] Sun, 03 May 2026 13:42:57 GMT [FMS] [Vulcan] [Vulcan] Attempted to launch CCXP but CCXP is already running.
[2026-05-03_09-42-57][13056][Default] [console] Sun, 03 May 2026 13:42:57 GMT [FMS] [Vulcan] [Vulcan] Dispatching message for CCXP
[2026-05-03_09-43-00][13056][Error] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [MainStore] Rendering default layout in fallback mode. Reason: Missing Data: Missing Home Data: No surfaces found: [null,null]
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [Performance] log perf event: time: 4004 message: Sophia Init
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [Performance] 4513 PERF - Sophia Init done: 4004
[2026-05-03_09-43-00][13056][Warn] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [StartIngestUtil] Analytics event missing Sophia data: {"surfaceId":"PES_FEATURES"}
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [AvatarDataLoader] Avatar Loader: Get data using File Accessor.
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [AvatarDataLoader] clearInterval for avatarFetchInterval
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [AvatarDataLoader] Avatar Loader: Avatar file found and set using File Accessor. Path: C:/Users/luctr/AppData/Roaming/Adobe/CCX Welcome/avatar/assets/6827444a-9e99-460a-bbbf-8f8f5f167503.jpeg
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [LicenseChiclet] NGL: Showing no chiclet.
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [LicenseChiclet] NGL: Showing no chiclet.
[2026-05-03_09-43-00][13056][Warn] [console] Sun, 03 May 2026 13:43:00 GMT [FMS] [fs] fs.pathExists(plugin:/debug.json) :: error checking the file: Error: Failed to invoke the stat. File Path: C:\Program Files\Common Files\Adobe\UXP\extensions\com.adobe.ccx.start-10.7.1\debug.json
[2026-05-03_09-43-00][13056][Warn] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [StartIngestUtil] Analytics event missing Sophia data: {}
[2026-05-03_09-43-00][13056][Warn] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [StartIngestUtil] Analytics event missing Sophia data: {}
[2026-05-03_09-43-00][13056][Warn] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [FallbackComponent] User is regressing
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [Recents] [Performance] Recents rendering 23843
[2026-05-03_09-43-00][13056][Default] [console] [mobx.trace] 'fn.render()' tracing enabled
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [Recents] [Recents#render] elements= 10 assets= 0
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [Performance] log perf event: time: 4633 message: Interactive Ready
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [Performance] 4633 PERF - Interactive Ready
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [Performance] log perf event: time: 4160 message: Start Screen Init
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [Performance] 4635 PERF - Start Screen Init done: 4160
[2026-05-03_09-43-00][13056][Error] [console] [Hu-1] Failed to create/get SAMAssetContext: TypeError: window.cdoHost.getUserAccessTokenSync is not a function
[2026-05-03_09-43-00][13056][Error] [console] [Hu-1] Failed to create/get SAMAssetContext: TypeError: window.cdoHost.getUserAccessTokenSync is not a function
[2026-05-03_09-43-00][13056][Error] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [Ututs] Empty response from CCX Process
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [Performance] log perf event: time: 4131 message: Ututs Init
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [Performance] 4641 PERF - Ututs Init done: 4131
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [Performance] 4678 PERF - Late Loads start
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [AnalyticsIngestController] analytics.ingest processing life cycle events 1
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [AnalyticsIngestController] analytics.ingest life cycle events processed
[2026-05-03_09-43-00][13056][Info] [general] analyticsTracker_ is being accessed without setting
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [UAM] Initialized plugin
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [UAM] Loaded the bundled version of the UAM plugin.
[2026-05-03_09-43-00][13056][Default] [console] [mobx.trace] 'fn.render()' is invalidated due to a change in: 'fn@887.recentsProps'
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [Recents] [Performance] Recents rendering 24044
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [Recents] [Recents#render] elements= 10 assets= 0
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [Drover] Analytics enabled state changed to true
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [AnalyticsIngestController] analytics.ingest changed (mode: prod) to: active
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [AnalyticsIngestController] analytics.ingest is enabled, processing all cached events
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [AnalyticsCacheController] Processing next local cache key: analytics_cache_hs-493837 with 22 events
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [AnalyticsCacheController] There are currently 22 payloads in temp cache, will send a batch of size 22
[2026-05-03_09-43-00][13056][Error] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [AnalyticsIngestController] Missing mandatory fields: [event.subcategory]. Defaults have been applied for event with:  {"eventType":"error","eventWorkflow":"Home","eventSubcategory":"unknown","eventSubtype":"home-load","eventValue":"[{\"params\":{\"productCode\":\"PPRO\",\"productVersion\":\"24.6.8.003\",\"productLanguage\":\"fr_CA\",\"countryCode\":\"CA\"}},{\"params\":{\"productCode\":\"PPRO\",\"productVersion\":\"25.6.5.004\",\"productLanguage\":\"fr_CA\",\"countryCode\":\"CA\"}},{\"params\":{\"productCode\":\"PPRO\",\"productVersion\":\"26.2.0.0\",\"productLanguage\":\"fr_CA\",\"countryCode\":\"CA\"}}]"}
[2026-05-03_09-43-00][13056][Error] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [AnalyticsIngestController] Missing mandatory fields: [event.subcategory]. Defaults have been applied for event with:  {"eventType":"error","eventWorkflow":"Learn","eventSubcategory":"unknown","eventSubtype":"utut-load","eventValue":"[{\"params\":{\"productCode\":\"PPRO\",\"productVersion\":\"24.6.8.003\",\"productLanguage\":\"fr_CA\",\"countryCode\":\"CA\"}},{\"params\":{\"productCode\":\"PPRO\",\"productVersion\":\"25.6.5.004\",\"productLanguage\":\"fr_CA\",\"countryCode\":\"CA\"}},{\"params\":{\"productCode\":\"PPRO\",\"productVersion\":\"26.2.0.0\",\"productLanguage\":\"fr_CA\",\"countryCode\":\"CA\"}}]"}
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [Performance] log perf event: time: 153 message: Late Loads
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [Performance] 4831 PERF - Late Loads done: 153
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [Performance] log perf event: time: 4834 message: All done
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [Performance] 4834 PERF - All done
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [AvatarDataLoader] Successfully read data from file ea23acf6-c626-4e6d-96d5-14e29d970293.json and wrote response in C:\Users\luctr\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\PPRO-26-2-0-en_US-66B6EB0A5C024243BDFC540D38927F0B.json
[2026-05-03_09-43-00][13056][Default] [console] [mobx.trace] 'fn.render()' is invalidated due to a change in: 'fn@887.recentsProps'
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [Recents] [Performance] Recents rendering 24251
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [Recents] [Recents#render] elements= 10 assets= 0
[2026-05-03_09-43-00][13056][Error] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [SophiaBase] Failed to get data from CCX Process for Home: {"desc":"","message":"GSDK_CACHED_CONTENT_FAILURE","code":"GSDK_EMPTY_CACHED_CONTENT_ERROR"}
[2026-05-03_09-43-00][13056][Default] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [SophiaBase] Received data from localstorage
[2026-05-03_09-43-00][13056][Error] [console] Sun, 03 May 2026 13:43:00 GMT [HS] [SophiaBase] {"desc":"","message":"GSDK_CACHED_CONTENT_FAILURE","code":"GSDK_EMPTY_CACHED_CONTENT_ERROR"}
[2026-05-03_09-43-01][13056][Error] [console] Sun, 03 May 2026 13:43:01 GMT [HS] [SophiaBase] Failed to get data from CCX Process for Utut: Error: CCXProcess timed out
[2026-05-03_09-43-01][13056][Default] [console] Sun, 03 May 2026 13:43:01 GMT [HS] [SophiaBase] Received data from localstorage
[2026-05-03_09-43-01][13056][Error] [console] Sun, 03 May 2026 13:43:01 GMT [HS] [SophiaBase] Error: CCXProcess timed out
[2026-05-03_09-43-03][13056][Error] [console] [DP] Error on CCXProcess request():  {}
[2026-05-03_09-43-03][13056][Error] [console] [DP] [ccxprocess.DiscoverPanel]: Error for request id cf59795d-9a68-4864-8558-cfbf72516b96 after 5176ms: [ccxprocess.DiscoverPanel]: Failed to get data from CCXProcess Vulcan request for request cf59795d-9a68-4864-8558-cfbf72516b96 after 5176ms: Error: CCXProcess timed out
[2026-05-03_09-43-03][13056][Error] [console] [DP] Error: No filepath received from CCXProcess: {"requestType":"ccxprocess.DiscoverPanel","errorReported":true,"data":{"requestId":"cf59795d-9a68-4864-8558-cfbf72516b96"}} 
[2026-05-03_09-43-03][13056][Warn] [console] [DP] [ccxprocess.TutorialRequest]: Warning for CCXProcess File Accessor request id aa096522-567a-4b6b-89f9-b30e52ac8895: [ccxprocess.TutorialRequest]: Failed to get data from CCXProcess File Accessor for request aa096522-567a-4b6b-89f9-b30e52ac8895.- Error: Error code 5005: Param mismatch error. Underlying Error could be: [{"params":{"productCode":"DRWV","productLanguage":"en_US","productVersion":"21.3"}},{"params":{"productCode":"AEFT","productLanguage":"fr_CA","productVersion":"23.6.2"}},{"params":{"productCode":"AEFT","productLanguage":"en_US","productVersion":"23.6.2"}},{"params":{"productCode":"AEFT","productLanguage":"fr_CA","productVersion":"24.6.8"}},{"params":{"productCode":"ILST","productLanguage":"fr_CA","productVersion":"27.8.0.266"}},{"params":{"productCode":"PHXS","productLanguage":"fr_CA","productVersion":"26.11.4.154"}},{"params":{"productCode":"PPRO","productLanguage":"fr_CA","productVersion":"24.6.8.003"}},{"params":{"productCode":"PHSPBETA","productLanguage":"fr_CA","productVersion":"27.6.0.0"}},{"params":{"productCode":"AEFT","productLanguage":"fr_CA","productVersion":"25.6.5.003"}},{"params":{"productCode":"PPROBETA","productLanguage":"fr_CA","productVersion":"26.3.0.45"}},{"params":{"productCode":"AEFT","productLanguage":"fr_CA","productVersion":"26.2.0.49"}},{"params":{"productCode":"PPRO","productLanguage":"fr_CA","productVersion":"25.6.5.004"}},{"params":{"productCode":"PPRO","productLanguage":"fr_CA","productVersion":"26.2.0.0"}},{"params":{"productCode":"PHXS","productLanguage":"fr_CA","productVersion":"27.5.0.13"}},{"params":{"productCode":"AEFT","productLanguage":"en_US","productVersion":"25.6.5"}},{"params":{"productCode":"AEFT","productLanguage":"fr_FR","productVersion":"26.2"}}].
[2026-05-03_09-43-08][13056][Error] [console] [DP] Error on CCXProcess request():  {}
[2026-05-03_09-43-08][13056][Error] [console] [DP] [ccxprocess.TutorialRequest]: Error for request id aa096522-567a-4b6b-89f9-b30e52ac8895 after 5114ms: [ccxprocess.TutorialRequest]: Failed to get data from CCXProcess Vulcan request for request aa096522-567a-4b6b-89f9-b30e52ac8895 after 5114ms: Error: CCXProcess timed out
[2026-05-03_09-43-08][13056][Error] [console] [DP] Error: No filepath received from CCXProcess: {"requestType":"ccxprocess.TutorialRequest","errorReported":true,"data":{"requestId":"aa096522-567a-4b6b-89f9-b30e52ac8895"}} 
[2026-05-03_09-43-08][13056][Error] [console] [DP] Error: No filepath received from CCXProcess: {"requestType":"ccxprocess.TutorialRequest","errorReported":true,"data":{"requestId":"aa096522-567a-4b6b-89f9-b30e52ac8895"}} Error loading Product Engagement System surfaces
[2026-05-03_09-43-08][13056][Warn] [console] [DP] [ccxprocess.SurveyRequest]: Warning for CCXProcess File Accessor request id c9ce854f-669e-454f-b7e0-391cb2561e1b: [ccxprocess.SurveyRequest]: Failed to get data from CCXProcess File Accessor for request c9ce854f-669e-454f-b7e0-391cb2561e1b.- Error: Error code 5005: Param mismatch error. Underlying Error could be: [{"params":{"productCode":"PPROBETA","productLanguage":"fr_CA","productVersion":"26.3.0.45"}},{"params":{"productCode":"PPRO","productLanguage":"fr_CA","productVersion":"25.6.5.004"}},{"params":{"productCode":"PHSPBETA","productLanguage":"fr_CA","productVersion":"27.6.0.0"}},{"params":{"productCode":"PHXS","productLanguage":"fr_CA","productVersion":"27.5.0.13"}},{"params":{"productCode":"PPRO","productLanguage":"fr_CA","productVersion":"26.2.0.0"}}].
[2026-05-03_09-43-10][13056][Error] [console] [Hu-1] Failed to create/get SAMAssetContext: SAM init timed out
[2026-05-03_09-43-10][13056][Error] [console] [Hu-1] Failed to create/get SAMAssetContext: SAM init timed out
[2026-05-03_09-43-10][13056][Default] [console] Sun, 03 May 2026 13:43:10 GMT [HS] [AnalyticsCacheController] Removed the latest batch (22 size) from the local cache key: analytics_cache_hs-493837
[2026-05-03_09-43-10][13056][Default] [console] Sun, 03 May 2026 13:43:10 GMT [HS] [AnalyticsCacheController] There are currently 4 payloads in temp cache, will send a batch of size 4
[2026-05-03_09-43-13][13056][Error] [console] [DP] Error on CCXProcess request():  {}
[2026-05-03_09-43-13][13056][Error] [console] [DP] [ccxprocess.SurveyRequest]: Error for request id c9ce854f-669e-454f-b7e0-391cb2561e1b after 5112ms: [ccxprocess.SurveyRequest]: Failed to get data from CCXProcess Vulcan request for request c9ce854f-669e-454f-b7e0-391cb2561e1b after 5112ms: Error: CCXProcess timed out
[2026-05-03_09-43-13][13056][Error] [console] [DP] Error: No filepath received from CCXProcess: {"requestType":"ccxprocess.SurveyRequest","errorReported":true,"data":{"requestId":"c9ce854f-669e-454f-b7e0-391cb2561e1b"}} 
[2026-05-03_09-43-13][13056][Error] [console] [DP] Error: No filepath received from CCXProcess: {"requestType":"ccxprocess.SurveyRequest","errorReported":true,"data":{"requestId":"c9ce854f-669e-454f-b7e0-391cb2561e1b"}} Error loading survey content
[2026-05-03_09-43-13][13056][Default] [console] Sun, 03 May 2026 13:43:13 GMT [HS] [StartScreen] HS panel was destroyed
[2026-05-03_09-43-13][13056][Default] [console] Sun, 03 May 2026 13:43:13 GMT [HS] [LicenseChiclet] NGL: Showing no chiclet.
[2026-05-03_09-43-13][13056][Default] [console] Sun, 03 May 2026 13:43:13 GMT [HS] [SophiaBase] Data Loader for Home: Use File Accessor to get data.
[2026-05-03_09-43-13][13056][Default] [console] Sun, 03 May 2026 13:43:13 GMT [HS] [FileAccessorDataLoader] Data Loader for home: Get data using File Accessor.
[2026-05-03_09-43-13][13056][Error] [console] Sun, 03 May 2026 13:43:13 GMT [HS] [FileAccessorDataLoader] Param mismatch error
[2026-05-03_09-43-13][13056][Error] [console] Sun, 03 May 2026 13:43:13 GMT [HS] [FileAccessorDataLoader] Failed to read data from file C:\Users\luctr\AppData\Roaming\Adobe\CCX Welcome\data\api.json Error: Param mismatch error
[2026-05-03_09-43-13][13056][Default] [console] Sun, 03 May 2026 13:43:13 GMT [HS] [SophiaBase] Data Loader for Utut: Use File Accessor to get data.
[2026-05-03_09-43-13][13056][Default] [console] Sun, 03 May 2026 13:43:13 GMT [HS] [FileAccessorDataLoader] Data Loader for utut: Get data using File Accessor.
[2026-05-03_09-43-13][13056][Error] [console] Sun, 03 May 2026 13:43:13 GMT [HS] [FileAccessorDataLoader] Param mismatch error
[2026-05-03_09-43-13][13056][Error] [console] Sun, 03 May 2026 13:43:13 GMT [HS] [FileAccessorDataLoader] Failed to read data from file C:\Users\luctr\AppData\Roaming\Adobe\CCX Welcome\learn\api.json Error: Param mismatch error
[2026-05-03_09-43-13][13056][Warn] [console] Sun, 03 May 2026 13:43:13 GMT [HS] [FileAccessorDataLoader] Data Loader for home: Failed to fetch data using File Accessor. Falling back to Vulcan fetch.
[2026-05-03_09-43-13][13056][Default] [console] Sun, 03 May 2026 13:43:13 GMT [HS] [Performance] log perf event: time: 18287 message: Data Loader for home: Getting data using Vulcan fallback.
[2026-05-03_09-43-13][13056][Default] [console] Sun, 03 May 2026 13:43:13 GMT [HS] [Performance] 18287 PERF - Data Loader for home: Getting data using Vulcan fallback.
[2026-05-03_09-43-13][13056][Default] [console] Sun, 03 May 2026 13:43:13 GMT [HS] [SophiaBase] Calling CCX Process for Home data.
[2026-05-03_09-43-13][13056][Warn] [console] Sun, 03 May 2026 13:43:13 GMT [HS] [FileAccessorDataLoader] Data Loader for utut: Failed to fetch data using File Accessor. Falling back to Vulcan fetch.
[2026-05-03_09-43-13][13056][Default] [console] Sun, 03 May 2026 13:43:13 GMT [HS] [Performance] log perf event: time: 18288 message: Data Loader for utut: Getting data using Vulcan fallback.
[2026-05-03_09-43-13][13056][Default] [console] Sun, 03 May 2026 13:43:13 GMT [HS] [Performance] 18288 PERF - Data Loader for utut: Getting data using Vulcan fallback.
[2026-05-03_09-43-13][13056][Default] [console] Sun, 03 May 2026 13:43:13 GMT [HS] [SophiaBase] Calling CCX Process for Utut data.
[2026-05-03_09-43-14][13056][Default] [console] Sun, 03 May 2026 13:43:14 GMT [FMS] [Vulcan] [Vulcan] Attempted to launch CCXP but CCXP is already running.
[2026-05-03_09-43-14][13056][Default] [console] Sun, 03 May 2026 13:43:14 GMT [FMS] [Vulcan] [Vulcan] Dispatching message for CCXP
[2026-05-03_09-43-14][13056][Error] [console] Sun, 03 May 2026 13:43:14 GMT [HS] [SophiaBase] Failed to get data from CCX Process for Home: {"desc":"","message":"Waiting for back-off GSDK_CACHED_CONTENT_FAILURE for 4.00 min expiring at 2026-05-03T13:47:00.000Z in 3.76 min","code":"Unknown"}
[2026-05-03_09-43-14][13056][Default] [console] Sun, 03 May 2026 13:43:14 GMT [HS] [SophiaBase] Received data from localstorage
[2026-05-03_09-43-14][13056][Error] [console] Sun, 03 May 2026 13:43:14 GMT [HS] [SophiaBase] {"desc":"","message":"Waiting for back-off GSDK_CACHED_CONTENT_FAILURE for 4.00 min expiring at 2026-05-03T13:47:00.000Z in 3.76 min","code":"Unknown"}
[2026-05-03_09-43-14][13056][Error] [console] Sun, 03 May 2026 13:43:14 GMT [HS] [MainStore] Rendering default layout in fallback mode. Reason: Missing Data: Missing Home Data: No surfaces found: {}
[2026-05-03_09-43-14][13056][Default] [console] Sun, 03 May 2026 13:43:14 GMT [FMS] [Vulcan] [Vulcan] Attempted to launch CCXP but CCXP is already running.
[2026-05-03_09-43-14][13056][Default] [console] Sun, 03 May 2026 13:43:14 GMT [FMS] [Vulcan] [Vulcan] Dispatching message for CCXP
[2026-05-03_09-43-14][13056][Error] [console] Sun, 03 May 2026 13:43:14 GMT [HS] [SophiaBase] Failed to get data from CCX Process for Utut: {"desc":"","message":"Waiting for back-off GSDK_CACHED_CONTENT_FAILURE for 4.00 min expiring at 2026-05-03T13:47:03.000Z in 3.81 min","code":"Unknown"}
[2026-05-03_09-43-14][13056][Default] [console] Sun, 03 May 2026 13:43:14 GMT [HS] [SophiaBase] Received data from localstorage
[2026-05-03_09-43-14][13056][Error] [console] Sun, 03 May 2026 13:43:14 GMT [HS] [SophiaBase] {"desc":"","message":"Waiting for back-off GSDK_CACHED_CONTENT_FAILURE for 4.00 min expiring at 2026-05-03T13:47:03.000Z in 3.81 min","code":"Unknown"}
[2026-05-03_09-43-14][13056][Error] [console] Sun, 03 May 2026 13:43:14 GMT [HS] [Ututs] Empty response from CCX Process
[2026-05-03_09-43-20][13056][Default] [console] Sun, 03 May 2026 13:43:20 GMT [HS] [AnalyticsCacheController] There are currently 9 payloads in temp cache, will send a batch of size 9
[2026-05-03_09-43-20][13056][Error] [console] Sun, 03 May 2026 13:43:20 GMT [HS] [AnalyticsIngestController] Missing mandatory fields: [event.subcategory]. Defaults have been applied for event with:  {"eventType":"error","eventWorkflow":"Home","eventSubcategory":"unknown","eventSubtype":"home-load","eventValue":"[{\"params\":{\"productCode\":\"PPRO\",\"productVersion\":\"24.6.8.003\",\"productLanguage\":\"fr_CA\",\"countryCode\":\"CA\"}},{\"params\":{\"productCode\":\"PPRO\",\"productVersion\":\"25.6.5.004\",\"productLanguage\":\"fr_CA\",\"countryCode\":\"CA\"}},{\"params\":{\"productCode\":\"PPRO\",\"productVersion\":\"26.2.0.0\",\"productLanguage\":\"fr_CA\",\"countryCode\":\"CA\"}}]"}
[2026-05-03_09-43-20][13056][Error] [console] Sun, 03 May 2026 13:43:20 GMT [HS] [AnalyticsIngestController] Missing mandatory fields: [event.subcategory]. Defaults have been applied for event with:  {"eventType":"error","eventWorkflow":"Learn","eventSubcategory":"unknown","eventSubtype":"utut-load","eventValue":"[{\"params\":{\"productCode\":\"PPRO\",\"productVersion\":\"24.6.8.003\",\"productLanguage\":\"fr_CA\",\"countryCode\":\"CA\"}},{\"params\":{\"productCode\":\"PPRO\",\"productVersion\":\"25.6.5.004\",\"productLanguage\":\"fr_CA\",\"countryCode\":\"CA\"}},{\"params\":{\"productCode\":\"PPRO\",\"productVersion\":\"26.2.0.0\",\"productLanguage\":\"fr_CA\",\"countryCode\":\"CA\"}}]"}
[2026-05-03_09-43-30][13056][Default] [console] Sun, 03 May 2026 13:43:30 GMT [HS] [AnalyticsCacheController] Clearing cache key: analytics_cache_hs-493837
[2026-05-03_09-43-30][13056][Default] [console] Sun, 03 May 2026 13:43:30 GMT [HS] [AnalyticsCacheController] No events in local cache, stopped processing it
[2026-05-03_09-43-56][13056][Default] [console] Sun, 03 May 2026 13:43:56 GMT [HS] [SophiaBase] Data Loader for Home: Use File Accessor to get data.
[2026-05-03_09-43-56][13056][Default] [console] Sun, 03 May 2026 13:43:56 GMT [HS] [FileAccessorDataLoader] Data Loader for home: Get data using File Accessor.
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [HS] [Performance] 61378 PERF - Shared Settings Make Request start
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [HS] [FM Shared Settings Handler] Get data
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [HS] [SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\luctr\AppData\Roaming\Adobe\CCX Welcome\data\PPRO-26.2.0-en_US-9322deb3-a2df-46a6-accb-b4afbabdcf84.json
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [HS] [SophiaBase] Setting data to the cache for Home
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [HS] [SophiaBase] Surface data {"surface":"CCX_Start_4.0_Home","campaignId":"88099862-3bef-4922-988b-8b08e1ab4ae9#6f7ddd3d-0572-4a03-976c-2971be52ee7e:::","url":"https://odin.adobe.com/content/dam/ccfirstmile/PPRO/en_US/experienceHomeMx19/PrD-GA-Experience-new-AI-Object-Mask-En-Locales-3919.cfm.gql.json"}
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [HS] [SophiaBase] Surface data {"surface":"CCX_Start_4.0_Whats_New","campaignId":"88099862-3bef-4922-988b-8b08e1ab4ae9#6f7ddd3d-0572-4a03-976c-2971be52ee7e:::","url":"https://odin.adobe.com/content/dam/ccfirstmile/PPRO/en_US/componentWhatsNewToastal/Pr-GA-Apr-26-WN-3545.cfm.gql.json"}
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [HS] [Performance] 61422 PERF - Shared Settings Make Request done: 44
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [HS] [SophiaBase] Applying broadcast data for  Home
[2026-05-03_09-43-57][13056][Default] [console] [mobx.trace] 'fn.render()' is invalidated due to a change in: 'fn@887.recentsProps'
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [HS] [Recents] [Performance] Recents rendering 80755
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [HS] [Recents] [Recents#render] elements= 10 assets= 0
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [FMS] [UserIntent] Unable to get user intent.
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [FMS] [UserIntent] TypeError: e.utils.sophia.getUserIntentContent is not a function
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [FMS] [UserIntent] Unable to get user intent.
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [FMS] [UserIntent] TypeError: e.utils.sophia.getUserIntentContent is not a function
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [HS] [FM Shared Settings Handler] Check if data is corrupted
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [HS] [FallbackComponent] User is recovering
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [HS] [Recents] [Performance] Recents rendering 80814
[2026-05-03_09-43-57][13056][Default] [console] [mobx.trace] 'fn.render()' tracing enabled
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [HS] [Recents] [Recents#render] elements= 10 assets= 0
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [HS] [LicenseChiclet] NGL: Showing no chiclet.
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [HS] [FileAccessorDataLoader] Successfully read data from file PPRO-26.2.0-en_US-9322deb3-a2df-46a6-accb-b4afbabdcf84.json and wrote response in C:\Users\luctr\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\PPRO-26-2-0-en_US-19789ED86D1E4E10916DA99EC59C7415.json
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [HS] [AnalyticsCacheController] There are currently 2 payloads in temp cache, will send a batch of size 2
[2026-05-03_09-43-57][13056][Default] [console] Sun, 03 May 2026 13:43:57 GMT [HS] [FM Shared Settings Handler] updateSharedSettingsFile
[2026-05-03_09-44-01][13056][Default] [console] Sun, 03 May 2026 13:44:01 GMT [HS] [SophiaBase] Data Loader for Utut: Use File Accessor to get data.
[2026-05-03_09-44-01][13056][Default] [console] Sun, 03 May 2026 13:44:01 GMT [HS] [FileAccessorDataLoader] Data Loader for utut: Get data using File Accessor.
[2026-05-03_09-44-01][13056][Default] [console] Sun, 03 May 2026 13:44:01 GMT [HS] [Performance] 65445 PERF - Shared Settings Make Request start
[2026-05-03_09-44-01][13056][Default] [console] Sun, 03 May 2026 13:44:01 GMT [HS] [FM Shared Settings Handler] Get data
[2026-05-03_09-44-01][13056][Default] [console] Sun, 03 May 2026 13:44:01 GMT [HS] [SophiaBase] Received fresh data from CCXProcess for Utut with path C:\Users\luctr\AppData\Roaming\Adobe\CCX Welcome\learn\PPRO-26.2.0-en_US-cb2e9849-c8ef-4ffa-85f4-d82ce7d5b7ea.json
[2026-05-03_09-44-01][13056][Default] [console] Sun, 03 May 2026 13:44:01 GMT [HS] [SophiaBase] Setting data to the cache for Utut
[2026-05-03_09-44-01][13056][Default] [console] Sun, 03 May 2026 13:44:01 GMT [HS] [SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":"88099862-3bef-4922-988b-8b08e1ab4ae9#6f7ddd3d-0572-4a03-976c-2971be52ee7e:::","url":"https://utut-service.adobe.com/api/ututs?api_key=UtutSophiaCampaign1&metadata.platforms[]=in-app&status=live&metadata.application.sap_code=PPRO&locale=en_US&aem_id=premiere-pro/how-to/in-app/040-save-time-with-different-preview-options-in-premiere-pro&aem_id=premiere-pro/how-to/in-app/try-generative-extend&aem_id=premiere-pro/how-to/in-app/animation-basics&aem_id=premiere-pro/how-to/in-app/036-make-beauty-spots-sparkle&aem_id=premiere-pro/how-to/in-app/cut-to-the-beat&aem_id=premiere-pro/how-to/in-app/020-add-speed-ramping&aem_id=premiere-pro/how-to/in-app/032-make-food-colors-pop"}
[2026-05-03_09-44-01][13056][Default] [console] Sun, 03 May 2026 13:44:01 GMT [HS] [SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":"88099862-3bef-4922-988b-8b08e1ab4ae9#6f7ddd3d-0572-4a03-976c-2971be52ee7e:::","url":"https://utut-service.adobe.com/api/recommendation/tutorial/123?metadata.application.sap_code=PPRO&locale=en_US&metadata.platforms=helpx&api_key=EngagementStream1&max_tutorials=15"}
[2026-05-03_09-44-01][13056][Default] [console] Sun, 03 May 2026 13:44:01 GMT [HS] [Performance] 65458 PERF - Shared Settings Make Request done: 13
[2026-05-03_09-44-01][13056][Default] [console] Sun, 03 May 2026 13:44:01 GMT [HS] [SophiaBase] Applying broadcast data for  Utut
[2026-05-03_09-44-01][13056][Default] [console] Sun, 03 May 2026 13:44:01 GMT [HS] [FileAccessorDataLoader] Successfully read data from file PPRO-26.2.0-en_US-cb2e9849-c8ef-4ffa-85f4-d82ce7d5b7ea.json and wrote response in C:\Users\luctr\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\PPRO-26-2-0-en_US-CD41307787014789A499C9D0CC118C89.json
[2026-05-03_09-44-07][13056][Default] [console] Sun, 03 May 2026 13:44:07 GMT [HS] [AnalyticsCacheController] No events in local cache, stopped processing it
[2026-05-03_10-42-56][13056][Default] [console] Sun, 03 May 2026 14:42:56 GMT [HS] [AnalyticsCacheController] Flushing old cache keys. Current Time Slot:  493838
[2026-05-03_11-42-56][13056][Default] [console] Sun, 03 May 2026 15:42:56 GMT [HS] [AnalyticsCacheController] Flushing old cache keys. Current Time Slot:  493839
[2026-05-03_12-42-56][13056][Default] [console] Sun, 03 May 2026 16:42:56 GMT [HS] [AnalyticsCacheController] Flushing old cache keys. Current Time Slot:  493840
[2026-05-03_13-42-56][13056][Default] [console] Sun, 03 May 2026 17:42:56 GMT [HS] [AnalyticsCacheController] Flushing old cache keys. Current Time Slot:  493841
[2026-05-03_14-42-56][13056][Default] [console] Sun, 03 May 2026 18:42:56 GMT [HS] [AnalyticsCacheController] Flushing old cache keys. Current Time Slot:  493842
[2026-05-03_15-42-56][13056][Default] [console] Sun, 03 May 2026 19:42:56 GMT [HS] [AnalyticsCacheController] Flushing old cache keys. Current Time Slot:  493843
[2026-05-03_16-42-56][13056][Default] [console] Sun, 03 May 2026 20:42:56 GMT [HS] [AnalyticsCacheController] Flushing old cache keys. Current Time Slot:  493844
[2026-05-03_17-42-56][13056][Default] [console] Sun, 03 May 2026 21:42:56 GMT [HS] [AnalyticsCacheController] Flushing old cache keys. Current Time Slot:  493845
[2026-05-03_18-42-56][13056][Default] [console] Sun, 03 May 2026 22:42:56 GMT [HS] [AnalyticsCacheController] Flushing old cache keys. Current Time Slot:  493846
[2026-05-03_19-42-56][13056][Default] [console] Sun, 03 May 2026 23:42:56 GMT [HS] [AnalyticsCacheController] Flushing old cache keys. Current Time Slot:  493847
[2026-05-03_20-42-56][13056][Default] [console] Mon, 04 May 2026 00:42:56 GMT [HS] [AnalyticsCacheController] Flushing old cache keys. Current Time Slot:  493848
[2026-05-03_21-42-56][13056][Default] [console] Mon, 04 May 2026 01:42:56 GMT [HS] [AnalyticsCacheController] Flushing old cache keys. Current Time Slot:  493849
[2026-05-03_22-42-56][13056][Default] [console] Mon, 04 May 2026 02:42:56 GMT [HS] [AnalyticsCacheController] Flushing old cache keys. Current Time Slot:  493850
[2026-05-03_23-12-47][13056][Info] [general] analyticsTracker_ is being accessed without setting
[2026-05-03_23-12-48][13056][Warn] [console] [pesHost] Not ready — plugin not initialized