SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:031-0400 ThreadID=37932 Component=ngl-lib_NglAppLib Description="InitializeLogger: -------- Initializing session logs --------"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:069-0400 ThreadID=37932 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: No operating configs found"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:081-0400 ThreadID=37932 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: Fallback to NAMED_USER_ONLINE!!"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:093-0400 ThreadID=37932 Component=ngl-lib_NglAppLib Description="SetConfig: OS Name=WINDOWS_64, OS Version=10.0.26200.1"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:105-0400 ThreadID=37932 Component=ngl-lib_NglAppLib Description="SetConfig: NGLLibVersion=1.41.0.11, Environment=5, Runtimemode=NAMED_USER_ONLINE, NpdID="
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:118-0400 ThreadID=37932 Component=ngl-lib_NglAppLib Description="SetConfig succeeded - SetConfig: ClientID=ngl_acrobat_sync1, AppID=AcrobatDC1, AppVersion=26.1.21563.19, NglRunMode=0"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:135-0400 ThreadID=37932 Component=ngl-lib_NglAppLib Description="SetConfig: Isotropic0.1778724648000.0"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:164-0400 ThreadID=37932 Component=ngl-lib_NglFeatureManager Description="GetOperatingMode : runtime mode : 1"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:181-0400 ThreadID=13636 Component=ngl-lib_DataStorageFs Description="DataStorageFs: mFeatureSupported set to 1 at start"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:198-0400 ThreadID=37932 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: "
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:212-0400 ThreadID=37932 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_41 is empty"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:237-0400 ThreadID=37932 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_AcrobatDC1 is empty"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:252-0400 ThreadID=13636 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:266-0400 ThreadID=13636 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:273-0400 ThreadID=37932 Component=ngl-lib_NglIngestPersistenceHelper Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:285-0400 ThreadID=37932 Component=ngl-lib_NglIngestManager Description="NglIngestManager : Initializing Ingest Manager"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:291-0400 ThreadID=13636 Component=ngl-lib_SyncManager Description="SyncManager : Initializing SyncManager"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:304-0400 ThreadID=13636 Component=ngl-lib_NGLLibFactory Description="GetOperatingModeFromToolKitConfig : Toolkit config runtime mode : "
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:350-0400 ThreadID=48092 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents : Ingest Process - Started"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:391-0400 ThreadID=37932 Component=ngl-lib_NglIngestManager Description="StartIngestService :  Ingest manager started."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:403-0400 ThreadID=13636 Component=ngl-lib_NGLLibFactory Description="GetIsSoftVirtualizationModeEnabled: Setting Soft Virtual Enviroment TRUE as its a virtual env."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:486-0400 ThreadID=48092 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents :  Ingest manager State: Running "
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:501-0400 ThreadID=37932 Component=ngl-lib_NglIngestManager Description="StartIngestService :  Ingest Monitor success thread started."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:509-0400 ThreadID=68388 Component=ngl-lib_NglIngestManager Description="MonitorSuccessEventsThread : Ingest Success Event Monitor - Started"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:530-0400 ThreadID=37932 Component=ngl-lib_SyncManager Description="StartSyncService: SyncService started"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:571-0400 ThreadID=60212 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:581-0400 ThreadID=60212 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:602-0400 ThreadID=66048 Component=ngl-lib_OSUtil Description="GetCCDVersion: Successfully retrieved the version of CCD at C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:616-0400 ThreadID=37932 Component=ngl-lib_NglController Description="SetNglWorkflowParams: Custom CEF-Resource mode: 1"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:632-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:647-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Package Info"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:661-0400 ThreadID=37932 Component=ngl-lib_NglController Description="VerifyAndSetNglWfDirPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\NGL\cefWorkflow\adobe_licensing_wf_acro.exe"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:676-0400 ThreadID=37932 Component=ngl-lib_NglController Description="VerifyAndSetCefResourcesPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroCEF"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:700-0400 ThreadID=13636 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:781-0400 ThreadID=66048 Component=ngl-lib_OSUtil Description="GetNGLWFVersion: Successfully retrieved the version of NGLWF at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf.exe"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:796-0400 ThreadID=13636 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5  reason: Access is denied. "
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:824-0400 ThreadID=13636 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info_ATTRIBUTES; status: 14 OsErrorCode: 5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:840-0400 ThreadID=37932 Component=ngl-lib_OSUtil Description="InitWebViewData: Webview version: 148.0.3967.70"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:856-0400 ThreadID=37932 Component=ngl-lib_OSUtil Description="PopulateAllBrowserVersions: CEF: CEF:112.7.0.0:1.14.0.2, Webview: WebView2:148.0.3967.70, IE: IE-11.1882.26100.0"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:877-0400 ThreadID=37932 Component=ngl-lib_OSUtil Description="GetLocalBrowserOverrides: No local config file found falling back to default browser sequence."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:892-0400 ThreadID=37932 Component=ngl-lib_OSUtil Description="SetEmbeddedBrowserVersion: EmbeddedBrowserVersion: CEF:112.7.0.0:1.14.0.2"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:904-0400 ThreadID=13636 Component=ngl-lib_FileHandlingUtilsWithLocking Description="WriteFile: Failed with os error code : 13 reason: Permission denied"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:918-0400 ThreadID=37932 Component=ngl-lib_NglController Description="SetNgluPath: adobe licensing helper not found in path from NglAppLibConfig, using from default location"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:933-0400 ThreadID=66048 Component=ngl-lib_OSUtil Description="GetNGLWFHelperVersion: Successfully retrieved the version of NGLWF Helper at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf_helper.exe"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:48:981-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:000-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Password"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:015-0400 ThreadID=13636 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 9 OsErrorCode: 13"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:029-0400 ThreadID=37932 Component=ngl-lib_NglController Description="NglController: constructor invoked in 5 license mode, NglRunMode - 0 & ReInitStatus failure ExtBrwAuth_Enabled:False"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:041-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:071-0400 ThreadID=37932 Component=ngl-lib_NGLWorkflow Description="NglWorkflow: WorkflowExe LatestCEFWFVersion: 1.14.0.2"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:098-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: User DT"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:115-0400 ThreadID=37932 Component=ngl-lib_NGLWorkflow Description="operator (): Log IE Browser WF enabled: no"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:129-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="GetFromUserAdobeCertStore failed to open certificate Adobe store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:147-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:240-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore: Get certs from adobe store failed with status : 2, falling back to default store to get certs"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:251-0400 ThreadID=37932 Component=ngl-lib_NglController Description="InitializeProfileUpdates: invoked and running in headed mode"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:340-0400 ThreadID=37932 Component=ngl-lib_NglController Description="ONGLIPUI: invoked and running in headed mode"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:355-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore failed to open certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:387-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:405-0400 ThreadID=13636 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:420-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:438-0400 ThreadID=13636 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: Fetching Certificates : Req-Id-63b30892-e88e-4084-a24c-d39422526384"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:451-0400 ThreadID=13636 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:468-0400 ThreadID=60212 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:485-0400 ThreadID=13636 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:504-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:521-0400 ThreadID=13636 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal: Calling endpoint https://resources.licenses.adobe.com/certs/v2/CMjAxODA3MjAwMQ/N0ExN0U4RTNBMzBBMDM4N0VFMTQ5QjlEQjU3QjU3Q0I.der"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:538-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:557-0400 ThreadID=60212 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:566-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:659-0400 ThreadID=64996 Component=ngl-lib_HttpRestConnectorForGet Description="OnCallBack: Received response with status 200"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:670-0400 ThreadID=13636 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:686-0400 ThreadID=13636 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: X-Request-Id: "
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:702-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="GetFromUserAdobeCertStore failed to open certificate Adobe store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:718-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore: Get certs from adobe store failed with status : 2, falling back to default store to get certs"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:733-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore failed to open certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:746-0400 ThreadID=48092 Component=ngl-lib_NglIngestWorkflowEvent Description="GetEventInfoJson : Error - Ingest Guid:f3f9afbd-fbba-4905-9223-b284273a0403 SubCategory:WorkflowExtBrowAuthEnabled StatusCode:2 OsErrorCode:"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:770-0400 ThreadID=13636 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:821-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:829d8a1e-4926-4cbb-baea-a3fe5ba76c5e SubCategory:StorageGenericError StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:841-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:e74a037f-72ec-400b-9d5e-00b7d4e20d78 SubCategory:WriteASNPFileMetaData StatusCode:238 OsErrorCode:13"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:850-0400 ThreadID=13636 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:862-0400 ThreadID=13636 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:874-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:97c2456e-2e2d-4e35-8a98-bda14a7d458e SubCategory:StorageSyncProxyPassword StatusCode:258 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:896-0400 ThreadID=13636 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: Fetching Certificates : Req-Id-7ade98d5-97fe-4728-b32f-329b8c7ec296"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:921-0400 ThreadID=13636 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:943-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:2e4c375b-d565-4122-beed-0a1c54b18a30 SubCategory:SaveASNPAppInfo StatusCode:240 OsErrorCode:13"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:961-0400 ThreadID=13636 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:980-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:2a18f10f-940d-4970-bc28-d028aa06ba81 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:49:994-0400 ThreadID=13636 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal: Calling endpoint https://resources.licenses.adobe.com/certs/v2/IMjAxODA3MjAwMQ/M0M1QUIyMEU4RjY3Rjk5RThBQjI3MjY0NUVDREJGMzA.der"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:011-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:141e6b0d-a744-4b97-87fe-52aba70b67be SubCategory:StorageSyncPrincipal StatusCode:258 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:031-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForGet Description="OnCallBack: Received response with status 200"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:051-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:6a4924c9-17b2-45ff-b315-be8733006174 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:069-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:7283a416-3095-469d-bb26-57022ee20a89 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:083-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:830e06e4-6691-4eaa-bcf2-74ef7109b134 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:187-0400 ThreadID=13636 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:209-0400 ThreadID=13636 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: X-Request-Id: "
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:236-0400 ThreadID=48092 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:253-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="SaveToUserAdobeCertStore failed to open Adobe certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:269-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore: Save certs to adobe store failed with status : 2, falling back to default store to save certs"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:284-0400 ThreadID=48092 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:301-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore failed to open certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:318-0400 ThreadID=48092 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:334-0400 ThreadID=48092 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:344-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:361-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="SaveToUserAdobeCertStore failed to open Adobe certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:379-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore: Save certs to adobe store failed with status : 2, falling back to default store to save certs"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:399-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:420-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore failed to open certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:434-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:452-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="GetFromUserAdobeCertStore failed to open certificate Adobe store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:464-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore: Get certs from adobe store failed with status : 2, falling back to default store to get certs"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:481-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore failed to open certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:501-0400 ThreadID=13636 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:524-0400 ThreadID=13636 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:544-0400 ThreadID=13636 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:552-0400 ThreadID=13636 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: Fetching Certificates : Req-Id-dce62463-7aa6-4834-be9a-8f65643b6f9b"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:577-0400 ThreadID=13636 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:594-0400 ThreadID=13636 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:611-0400 ThreadID=64996 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:632-0400 ThreadID=13636 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal: Calling endpoint https://resources.licenses.adobe.com/certs/v2/CMjAxODA3MjAwMQ/N0UxODEzQzhCNkYyMDAxRUQ4MUNDRThBRTc0RDg4NDQ.der"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:648-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:672-0400 ThreadID=42460 Component=ngl-lib_HttpRestConnectorForGet Description="OnCallBack: Received response with status 200"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:683-0400 ThreadID=13636 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:700-0400 ThreadID=13636 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: X-Request-Id: "
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:715-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="GetFromUserAdobeCertStore failed to open certificate Adobe store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:735-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore: Get certs from adobe store failed with status : 2, falling back to default store to get certs"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:751-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore failed to open certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:763-0400 ThreadID=13636 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:775-0400 ThreadID=13636 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:787-0400 ThreadID=13636 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:802-0400 ThreadID=13636 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: Fetching Certificates : Req-Id-eb4220fc-cd28-4b00-83cc-5ea0cbdbac59"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:818-0400 ThreadID=13636 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:837-0400 ThreadID=13636 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:851-0400 ThreadID=13636 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal: Calling endpoint https://resources.licenses.adobe.com/certs/v2/IMjAxODA3MjAwMQ/QjA0RjUwNUQ3ODFDNTgwRTU4MEY2NjQ4RjY5NDVCQTY.der"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:942-0400 ThreadID=64996 Component=ngl-lib_HttpRestConnectorForGet Description="OnCallBack: Received response with status 200"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:960-0400 ThreadID=13636 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:976-0400 ThreadID=13636 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: X-Request-Id: "
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:50:989-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="SaveToUserAdobeCertStore failed to open Adobe certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:015-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore: Save certs to adobe store failed with status : 2, falling back to default store to save certs"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:037-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore failed to open certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:062-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:3beebb60-d884-4b6d-8cc8-07ad6c6cab4b SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:073-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="SaveToUserAdobeCertStore failed to open Adobe certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:193-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore: Save certs to adobe store failed with status : 2, falling back to default store to save certs"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:209-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:e99d14c2-2f54-4763-b906-9ce978d3053a SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:299-0400 ThreadID=13636 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore failed to open certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:321-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:26e0a957-0023-48a0-8000-663ebe6ecb8d SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:337-0400 ThreadID=13636 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:356-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:baf4c9ec-def1-4dcd-8213-8cfcb4d60f03 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:376-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:1408e456-af1a-4969-abea-0533ef5975aa SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:393-0400 ThreadID=13636 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 "
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:410-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:933b354e-f273-4414-bf8d-ada43751fd7f SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:418-0400 ThreadID=13636 Component=ngl-lib_InMemoryStorage Description="SetASNP  Setting onLocalSignout as it does have a valid value, before - 10 , now - 404"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:427-0400 ThreadID=13636 Component=ngl-lib_NUSecureProfileFetcher Description="ValidateAndGetCachedSP : ASNP from cache successfully retrieved/validated"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:439-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:63d56733-4563-4ff8-851b-13957d154907 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:518-0400 ThreadID=13636 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile ASNP ID: 0443d034-e8db-4487-af59-8ac3cc41e9ad"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:528-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:f6284cdb-81c6-458b-9581-b9ee1877faa1 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:543-0400 ThreadID=13636 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile Status: Success"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:553-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:925d591b-bb4e-4227-add3-86e4a7a0e54b SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:569-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:aba45a5c-f27b-4a2b-b2db-afbcf02276c9 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:585-0400 ThreadID=13636 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5  reason: Access is denied. "
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:600-0400 ThreadID=13636 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Prefetched Info; status: 14 OsErrorCode: 5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:616-0400 ThreadID=13636 Component=ngl-lib_DataStorage Description="HandleGetFromStorageForAsnp: Get from FS failed with status: 14, falling back to legacy storage to fetch"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:625-0400 ThreadID=48092 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:632-0400 ThreadID=13636 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:640-0400 ThreadID=48092 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:655-0400 ThreadID=13636 Component=ngl-lib_NUSecureProfileDao Description="GetPrefetchedSecureProfile : Prefetched ASNP not found"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:670-0400 ThreadID=13636 Component=ngl-lib_NUSecureProfileFetcher ErrorID=SPDaoLevelStatus:11 Description="ValidateAndGetPrefetchedSP : Failed to fetch prefetched ASNP"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:685-0400 ThreadID=48092 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:700-0400 ThreadID=48092 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:717-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:727-0400 ThreadID=13636 Component=ngl-lib_NglAppLib ErrorID=228 Description="GetPrefetchedNglProfile Status: Data Not Found : Cached NGL Profile"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:735-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:745-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:760-0400 ThreadID=13636 Component=ngl-lib_NglController Description="GetCachedProfile: Update refresh interval to 87840000 "
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:781-0400 ThreadID=13636 Component=ngl-lib_NglController Description="SetCommitmentFromNglProfile: Setting CommitmentType: YEAR"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:799-0400 ThreadID=37932 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 1 api: 0 data?: no workflow?: no"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:816-0400 ThreadID=37932 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 2 api: 0 data?: no workflow?: no"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:826-0400 ThreadID=37932 Component=ngl-lib_NglController Description="InitializeProfileUpdatesInternal: Initial internal status = 0"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:847-0400 ThreadID=37932 Component=ngl-lib_OfflineStatusSpotter Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:887-0400 ThreadID=37932 Component=ngl-lib_NglAbuseSpotterManager Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:937-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:952-0400 ThreadID=37932 Component=ngl-lib_NglNotificationManager Description="DetermineFeatureEnabled: Is Feature Enabled: 0"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:961-0400 ThreadID=63312 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Starting spotter thread"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:975-0400 ThreadID=63312 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Task popped from queue"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:51:991-0400 ThreadID=37932 Component=ngl-lib_NglController Description="LogCurrentUser: CachedNotValidated UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:033-0400 ThreadID=13636 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Platform is Virtual | VDI: 0 "
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:048-0400 ThreadID=63312 Component=ngl-lib_OfflineStatusSpotter Description="SendEventIfRequired: returnStatus: 14"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:066-0400 ThreadID=37932 Component=ngl-lib_NglController Description="InitializeWorkflows: invoked"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:083-0400 ThreadID=13636 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Key=5c1d49d546d6b3278d17bd9d30eafc32357faccc3b675c2f19e9bd37e46bbe2a"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:099-0400 ThreadID=13636 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: DP API CNG functions success "
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:116-0400 ThreadID=37932 Component=ngl-lib_NglAppLib Description="SetAppRuntimeConfig: AppLocale=en_US"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:129-0400 ThreadID=13636 Component=ngl-lib_NglController Description="SubmitWebViewIngestData: Webview runtime is installed."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:141-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:158-0400 ThreadID=13636 Component=ngl-lib_OSUtil Description="<hidden>: Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:175-0400 ThreadID=42460 Component=ngl-lib_NglController Description="InitialProfileTimer: app is licensed"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:225-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:efd93d32-56a9-4f83-91e2-9df7312fe820 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:246-0400 ThreadID=37932 Component=ngl-lib_NglSDKInterface Description="RegisterNglControllerInstance: invoked"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:266-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:8a17ca64-05f8-404e-ad49-c2a7b5bfafef SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:296-0400 ThreadID=65900 Component=ngl-lib_NUSecureProfileFetcher Description="GetDeviceTokenAndProfile : invoked"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:320-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:5d897a60-35ca-4bcb-bcf1-e9a00e13692d SubCategory:GetASNP StatusCode:239 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:343-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:b5a5d9a0-3164-4caf-81eb-f5c5e19a28af SubCategory:WebViewStatus StatusCode:0 OsErrorCode:0"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:365-0400 ThreadID=65900 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:378-0400 ThreadID=65900 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:392-0400 ThreadID=65900 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:412-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:430-0400 ThreadID=13636 Component=ngl-lib_OSUtil Description="<hidden>: Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:452-0400 ThreadID=48092 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:472-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:493-0400 ThreadID=48092 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:510-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://ims-prod06.adobelogin.com/ims/token/v4"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:530-0400 ThreadID=48092 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:550-0400 ThreadID=48092 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:567-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:591-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:607-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:694-0400 ThreadID=42460 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:704-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:723-0400 ThreadID=65900 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceTokenInternal -> LogHttpResponse : clientId: ngl_acrobat_sync1 | ScopeId: openid,AdobeID,additional_info.roles | UserAgent: N | HttpRequestStatus: 0 | HttpResponseCode: 200 | X-Debug-Id: 4deb5bd2-07d7-493b-b84b-2e700c95bc6b"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:742-0400 ThreadID=65900 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchAccessToken returned : 0"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:824-0400 ThreadID=13636 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:841-0400 ThreadID=65900 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken: IMS http request success, trigger update IMS status"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:919-0400 ThreadID=56852 Component=ngl-lib_NgluCommands Description="Update IMS status to file failed"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:52:936-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:085-0400 ThreadID=65900 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:102-0400 ThreadID=65900 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5  reason: Access is denied. "
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:121-0400 ThreadID=65900 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info_ATTRIBUTES; status: 14 OsErrorCode: 5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:133-0400 ThreadID=65900 Component=ngl-lib_FileHandlingUtilsWithLocking Description="WriteFile: Failed with os error code : 13 reason: Permission denied"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:146-0400 ThreadID=65900 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 9 OsErrorCode: 13"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:160-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="GetFromUserAdobeCertStore failed to open certificate Adobe store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:176-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore: Get certs from adobe store failed with status : 2, falling back to default store to get certs"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:192-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore failed to open certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:208-0400 ThreadID=65900 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:216-0400 ThreadID=65900 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:224-0400 ThreadID=65900 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:232-0400 ThreadID=65900 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: Fetching Certificates : Req-Id-a5babeac-4e92-4144-9271-e4cf408eec41"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:241-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:248-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:258-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal: Calling endpoint https://resources.licenses.adobe.com/certs/v2/CMjAxODA3MjAwMQ/N0ExN0U4RTNBMzBBMDM4N0VFMTQ5QjlEQjU3QjU3Q0I.der"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:286-0400 ThreadID=42460 Component=ngl-lib_HttpRestConnectorForGet Description="OnCallBack: Received response with status 200"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:295-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:304-0400 ThreadID=65900 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: X-Request-Id: "
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:317-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="GetFromUserAdobeCertStore failed to open certificate Adobe store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:325-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore: Get certs from adobe store failed with status : 2, falling back to default store to get certs"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:334-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore failed to open certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:343-0400 ThreadID=65900 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:354-0400 ThreadID=65900 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:377-0400 ThreadID=65900 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:397-0400 ThreadID=65900 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: Fetching Certificates : Req-Id-221d7f8a-a34f-4558-8225-7ff8742b0658"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:408-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:416-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:427-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal: Calling endpoint https://resources.licenses.adobe.com/certs/v2/IMjAxODA3MjAwMQ/M0M1QUIyMEU4RjY3Rjk5RThBQjI3MjY0NUVDREJGMzA.der"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:454-0400 ThreadID=42460 Component=ngl-lib_HttpRestConnectorForGet Description="OnCallBack: Received response with status 200"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:470-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:486-0400 ThreadID=65900 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: X-Request-Id: "
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:500-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="SaveToUserAdobeCertStore failed to open Adobe certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:509-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore: Save certs to adobe store failed with status : 2, falling back to default store to save certs"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:518-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore failed to open certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:526-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="SaveToUserAdobeCertStore failed to open Adobe certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:543-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore: Save certs to adobe store failed with status : 2, falling back to default store to save certs"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:559-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore failed to open certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:579-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:70dfa60d-5536-443e-8f14-84165bd59b77 SubCategory:WriteASNPFileMetaData StatusCode:238 OsErrorCode:13"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:595-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="GetFromUserAdobeCertStore failed to open certificate Adobe store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:602-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore: Get certs from adobe store failed with status : 2, falling back to default store to get certs"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:609-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:f388ea3f-be5a-4339-a00b-ff63b5595fc9 SubCategory:SaveASNPAppInfo StatusCode:240 OsErrorCode:13"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:617-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore failed to open certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:625-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:a4b38f92-2f9e-4f1b-a867-d73520b650fb SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:640-0400 ThreadID=65900 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:654-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:00d06d0d-336b-4faa-b711-d20f75f2d2ea SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:668-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:5c5dfa83-90f6-4ac4-9a4c-f7054c2f08bb SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:682-0400 ThreadID=65900 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:688-0400 ThreadID=65900 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:697-0400 ThreadID=65900 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: Fetching Certificates : Req-Id-6c7476d6-d376-47ed-88cf-30bbe7d14e0e"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:703-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:716-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:48e329fe-3cd8-43c1-a7af-bbaefb38973d SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:730-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:745-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:9295f290-4869-43e7-80fa-98f72e9a4230 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:760-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:0719c8a7-3613-48e2-83de-934190370be2 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:771-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal: Calling endpoint https://resources.licenses.adobe.com/certs/v2/CMjAxODA3MjAwMQ/N0UxODEzQzhCNkYyMDAxRUQ4MUNDRThBRTc0RDg4NDQ.der"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:779-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:910bace0-a7e1-4810-ac17-01a60d63dda5 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:789-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:7519e208-30b4-47ab-8749-6d1ffb9ffac2 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:798-0400 ThreadID=13636 Component=ngl-lib_HttpRestConnectorForGet Description="OnCallBack: Received response with status 200"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:811-0400 ThreadID=48092 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:819-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:828-0400 ThreadID=65900 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: X-Request-Id: "
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:835-0400 ThreadID=48092 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:844-0400 ThreadID=48092 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:851-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:860-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:868-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="GetFromUserAdobeCertStore failed to open certificate Adobe store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:876-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore: Get certs from adobe store failed with status : 2, falling back to default store to get certs"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:884-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:892-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore failed to open certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:901-0400 ThreadID=65900 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:909-0400 ThreadID=65900 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:917-0400 ThreadID=65900 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:925-0400 ThreadID=65900 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: Fetching Certificates : Req-Id-6805b60a-ec3b-4e08-a59f-3cf2aab52e67"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:933-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:941-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:950-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal: Calling endpoint https://resources.licenses.adobe.com/certs/v2/IMjAxODA3MjAwMQ/QjA0RjUwNUQ3ODFDNTgwRTU4MEY2NjQ4RjY5NDVCQTY.der"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:975-0400 ThreadID=13636 Component=ngl-lib_HttpRestConnectorForGet Description="OnCallBack: Received response with status 200"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:984-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:53:992-0400 ThreadID=65900 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: X-Request-Id: "
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:002-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="SaveToUserAdobeCertStore failed to open Adobe certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:010-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore: Save certs to adobe store failed with status : 2, falling back to default store to save certs"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:019-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore failed to open certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:028-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="SaveToUserAdobeCertStore failed to open Adobe certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:036-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore: Save certs to adobe store failed with status : 2, falling back to default store to save certs"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:044-0400 ThreadID=13636 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:052-0400 ThreadID=65900 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore failed to open certificate store"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:060-0400 ThreadID=65900 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:068-0400 ThreadID=65900 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 "
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:077-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:084-0400 ThreadID=65900 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:093-0400 ThreadID=65900 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:101-0400 ThreadID=65900 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:109-0400 ThreadID=65900 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Fetching Information for User : Req-Id-dc375b10-791a-4fb6-9fa4-950babfd9582"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:117-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:124-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:134-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://lcs-cops.adobe.io/desktops/access_profile/v3"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:301-0400 ThreadID=13636 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 304"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:309-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:317-0400 ThreadID=65900 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-Request-Id: Req-Id-dc375b10-791a-4fb6-9fa4-950babfd9582"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:326-0400 ThreadID=65900 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-NGL-Desktop-ASNP-Flags: "
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:334-0400 ThreadID=65900 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Received 204/304 in http request"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:348-0400 ThreadID=65900 Component=ngl-lib_NamedUserCOPRetriever Description="GetCOP : Recieved a 204 "
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:365-0400 ThreadID=65900 Component=ngl-lib_NUSecureProfileFetcher ErrorID=COPRetrieverStatus:13 Description="GetDeviceTokenAndProfile : We have a valid access token but could not reach COPS, fill in userprofile from IMS"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:380-0400 ThreadID=69732 Component=ngl-lib_NglController Description="PostLogFile: Too many log files combined all versions of the app, discarding old 1 files before uploading"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:397-0400 ThreadID=65900 Component=ngl-lib_NglAppLib ErrorID=110 Description="GetLatestNglProfile Status: Unhandled Error"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:412-0400 ThreadID=65900 Component=ngl-lib_NglController Description="ProcessV2Profile: mIsTempLicense=0"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:421-0400 ThreadID=65900 Component=ngl-lib_NglController Description="ONGLPP: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:437-0400 ThreadID=65900 Component=ngl-lib_NglController Description="HandleV2Response: Handle NUL response (request 2 type 4 status 110 sequence initial)"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:453-0400 ThreadID=65900 Component=ngl-lib_NglController Description="ProcessV2Profile: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:470-0400 ThreadID=65900 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile fetch got NO CONTENT response from server, use cached profile"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:487-0400 ThreadID=65900 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile failure: licensed from cache (profile status 0)"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:497-0400 ThreadID=65900 Component=ngl-lib_NglController Description="LogCurrentUser: Cached UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:504-0400 ThreadID=65900 Component=ngl-lib_NglController Description="NotifyData: request id: 2 api: 0"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:512-0400 ThreadID=65900 Component=ngl-lib_NglController Description="GetProfile: request 2 recieved"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:519-0400 ThreadID=65900 Component=ngl-lib_NglController Description="GetProfile: request 2 returned status 0"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:536-0400 ThreadID=65900 Component=ngl-lib_NglController Description="GetProfile: request 2 recieved"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:554-0400 ThreadID=65900 Component=ngl-lib_NglController Description="GetProfile: request 2 returned status 0"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:577-0400 ThreadID=65900 Component=ngl-lib_NglSDKInterface Description="SetLatestProfileDataId: invoked with id: 2"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:589-0400 ThreadID=65900 Component=ngl-lib_NglController Description="StartRecurringAuthAndProfileChecks: invoked"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:597-0400 ThreadID=65900 Component=ngl-lib_NglController Description="EnableProfileRefresh: invoked"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:54:603-0400 ThreadID=42460 Component=ngl-lib_NglFeatureManager Description="FetchFlagsAsync : FetchFlags returned with status code: 2"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:55:281-0400 ThreadID=37932 Component=ngl-lib_NglSDKInterface Description="Create: invoked"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:55:287-0400 ThreadID=37932 Component=ngl-lib_NglSDKInterface Description="RegisterCallbacks: invoked"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:55:295-0400 ThreadID=37932 Component=ngl-lib_NglSDKInterface Description="GetEnvironment: invoked"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:55:301-0400 ThreadID=37932 Component=ngl-lib_NglSDKInterface Description="GetDeviceID: invoked"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:55:308-0400 ThreadID=37932 Component=ngl-lib_NglSDKInterface Description="GetLastNotifiedProfile: invoked"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:55:315-0400 ThreadID=37932 Component=ngl-lib_NglController Description="GetProfile: request 2 recieved"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:55:323-0400 ThreadID=37932 Component=ngl-lib_NglController Description="GetProfile: request 2 returned status 0"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:10:55:330-0400 ThreadID=37932 Component=ngl-lib_NglSDKInterface Description="GetNglProfileAsJson: invoked"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:15:54:096-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:608169fe-2725-4d99-bbb5-c83b6cf676d9 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:15:54:102-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:48e7031c-6d17-48a0-910a-3d1b68d1268b SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:15:54:110-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:33bb3479-2654-4939-ab5e-0abac49ff0d6 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:15:54:117-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:06bd6d65-2304-4530-a550-7ad700170969 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:15:54:123-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:e0b58529-cfe7-4e07-8c16-fe492db53122 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:15:54:130-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:193a618c-76f6-4d44-b391-d3859df13fb2 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:15:54:137-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:fccbcbe2-33d1-4fc6-9999-677188e8ee4d SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:15:54:145-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:3703a925-4275-4358-90d1-1875a0791f0e SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:15:54:154-0400 ThreadID=48092 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:15:54:161-0400 ThreadID=48092 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:15:54:168-0400 ThreadID=48092 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:15:54:175-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:15:54:182-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:15:54:190-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:15:54:297-0400 ThreadID=65900 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:15:54:306-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:25:48:526-0400 ThreadID=48092 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:25:48:536-0400 ThreadID=48092 Component=ngl-lib_NglIngestPersistenceHelper Description="ReadPersistedIngestDataFromFs: Finished with status: 8 | OsErrorCode: 2 | OsErrorDesc: No such file or directory"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:25:48:544-0400 ThreadID=48092 Component=ngl-lib_NglIngestPersistenceHelper Description="ShouldRetryPersistedEvents: status: 8"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:25:50:571-0400 ThreadID=60212 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:25:50:579-0400 ThreadID=60212 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:25:50:586-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:25:50:595-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Package Info"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:25:50:603-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:25:50:611-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Password"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:25:50:619-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:25:50:626-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: User DT"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:25:50:634-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:25:50:644-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:25:50:660-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:25:50:676-0400 ThreadID=60212 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:25:50:686-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:25:50:693-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:25:50:700-0400 ThreadID=60212 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:25:50:707-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:30:50:636-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:b1cfba00-99c5-47b0-82b9-db0cdf59724b SubCategory:StorageGenericError StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:30:50:642-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:4b58c66a-ddf4-4c01-ac43-f8a3079e2f31 SubCategory:StorageSyncProxyPassword StatusCode:258 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:30:50:649-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:0e37f11e-8a45-4d87-9428-940bbab2ef2c SubCategory:StorageSyncPrincipal StatusCode:258 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:30:50:658-0400 ThreadID=48092 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:30:50:664-0400 ThreadID=48092 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:30:50:670-0400 ThreadID=48092 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:30:50:677-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:30:50:685-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:30:50:694-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:30:50:918-0400 ThreadID=25968 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:30:50:926-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:40:55:933-0400 ThreadID=60212 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:40:55:942-0400 ThreadID=60212 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:40:55:950-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:40:55:959-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Package Info"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:40:55:969-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:40:55:977-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Password"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:40:55:986-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:40:55:995-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: User DT"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:40:56:004-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:40:56:013-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:40:56:022-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:40:56:030-0400 ThreadID=60212 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:40:56:040-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:40:56:048-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:40:56:057-0400 ThreadID=60212 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:40:56:065-0400 ThreadID=60212 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:45:56:014-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:a1322bb7-5701-47ac-85bd-578a1305ce33 SubCategory:StorageGenericError StatusCode:503 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:45:56:021-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:cb94d4c4-8ebf-4efc-92db-2a72310d6f71 SubCategory:StorageSyncProxyPassword StatusCode:258 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:45:56:027-0400 ThreadID=48092 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:60805c7b-be41-4114-899f-e0d5c66b78d5 SubCategory:StorageSyncPrincipal StatusCode:258 OsErrorCode:5"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:45:56:036-0400 ThreadID=48092 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:45:56:043-0400 ThreadID=48092 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:45:56:050-0400 ThreadID=48092 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:45:56:057-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:45:56:064-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:45:56:072-0400 ThreadID=48092 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=b6084341-5bc1-4b3d-bf3d-5f85843c5747.1779279048031 Timestamp=2026-05-20T08:45:56:271-0400 ThreadID=27184 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"