SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:50:50:520-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:50:50:534-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:50:50:539-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:50:50:547-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:50:50:557-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:50:50:568-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:50:50:578-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:50:50:585-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:50:50:591-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:50:50:597-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:50:50:603-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:50:50:608-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:50:50:615-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:50:50:623-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:52:51:560-0400 ThreadID=71556 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:056bc6eb-d85c-451c-b8cc-98dae28446eb SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:52:51:571-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:52:51:577-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:52:51:584-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:52:51:590-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:52:51:596-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:52:51:603-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:52:51:609-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:52:51:615-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:52:51:621-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:52:51:627-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:52:51:635-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:52:51:642-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:52:51:649-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:52:51:833-0400 ThreadID=54492 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:52:51:841-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:57:51:853-0400 ThreadID=71556 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:b8649edb-ef42-41ee-8a93-d328c6d87959 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:57:51:862-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:57:51:870-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:57:51:877-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:57:51:886-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:57:51:894-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:57:51:902-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:57:51:909-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:57:51:916-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:57:51:923-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:57:51:931-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:57:51:938-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:57:51:946-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:57:51:954-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:57:52:208-0400 ThreadID=15896 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T17:57:52:216-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:02:52:228-0400 ThreadID=71556 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:b074af05-2eeb-4b8d-a143-ee807feaeb76 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:02:52:236-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:02:52:243-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:02:52:250-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:02:52:259-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:02:52:266-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:02:52:273-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:02:52:280-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:02:52:289-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:02:52:296-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:02:52:303-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:02:52:311-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:02:52:320-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:02:52:327-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:02:52:516-0400 ThreadID=11580 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:02:52:524-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:06:00:108-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:06:00:115-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:06:00:123-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:06:00:130-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:06:00:138-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:06:00:145-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:06:00:152-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:06:00:160-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:06:00:167-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:06:00:175-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:06:00:183-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:06:00:190-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:06:00:198-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:06:00:205-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:06:00:212-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:06:00:219-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:06:00:226-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:06:00:232-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:07:52:533-0400 ThreadID=71556 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:d1094849-2e2a-4b4e-a860-6da7750a6594 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:07:52:540-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:07:52:547-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:07:52:555-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:07:52:564-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:07:52:572-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:07:52:580-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:07:52:588-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:07:52:595-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:07:52:601-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:07:52:608-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:07:52:616-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:07:52:624-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:07:52:630-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:07:52:838-0400 ThreadID=17300 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:07:52:845-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:12:52:853-0400 ThreadID=71556 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:3ac8e964-de57-48ac-a15e-55c4f49db80f SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:12:52:861-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:12:52:868-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:12:52:875-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:12:52:884-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:12:52:891-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:12:52:898-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:12:52:905-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:12:52:912-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:12:52:919-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:12:52:926-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:12:52:934-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:12:52:942-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:12:52:949-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:12:53:146-0400 ThreadID=34692 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:12:53:155-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:17:49:648-0400 ThreadID=18308 Component=ngl-lib_NglController Description="PostLogFile: Too many log files combined all versions of the app, discarding old 1 files before uploading" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:17:53:175-0400 ThreadID=71556 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:8067047c-af63-453c-a4dc-965e32468f01 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:17:53:183-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:17:53:190-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:17:53:197-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:17:53:205-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:17:53:212-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:17:53:220-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:17:53:227-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:17:53:234-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:17:53:241-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:17:53:248-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:17:53:255-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:17:53:263-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:17:53:270-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:17:53:569-0400 ThreadID=67640 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:17:53:578-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:21:04:317-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:21:04:324-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:21:04:332-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:21:04:338-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:21:04:345-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:21:04:352-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:21:04:359-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:21:04:366-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:21:04:373-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:21:04:381-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:21:04:388-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:21:04:395-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:21:04:402-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:21:04:409-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:21:04:415-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:21:04:422-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:21:04:428-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:21:04:434-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:22:53:593-0400 ThreadID=71556 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:4bc53ba6-1d5b-483c-baac-b294f638b6a3 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:22:53:600-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:22:53:606-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:22:53:612-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:22:53:618-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:22:53:624-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:22:53:632-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:22:53:638-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:22:53:644-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:22:53:650-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:22:53:656-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:22:53:662-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:22:53:671-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:22:53:679-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:22:53:879-0400 ThreadID=62080 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:22:53:886-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:27:53:900-0400 ThreadID=71556 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:8026b900-7ef0-4943-a6f7-64e0dbad36b5 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:27:53:908-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:27:53:915-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:27:53:922-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:27:53:933-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:27:53:941-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:27:53:948-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:27:53:955-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:27:53:962-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:27:53:969-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:27:53:976-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:27:53:983-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:27:53:991-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:27:53:998-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:27:54:141-0400 ThreadID=42688 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:27:54:149-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:32:54:171-0400 ThreadID=71556 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:52cb66da-73ff-427b-a659-242ec5265368 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:32:54:180-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:32:54:187-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:32:54:195-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:32:54:204-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:32:54:212-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:32:54:221-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:32:54:230-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:32:54:239-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:32:54:248-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:32:54:257-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:32:54:266-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:32:54:274-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:32:54:284-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:32:54:470-0400 ThreadID=24292 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:32:54:483-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:36:10:338-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:36:10:346-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:36:10:354-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:36:10:362-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:36:10:370-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:36:10:377-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:36:10:385-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:36:10:392-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:36:10:401-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:36:10:410-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:36:10:417-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:36:10:425-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:36:10:433-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:36:10:442-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:36:10:449-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:36:10:456-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:36:10:463-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:36:10:470-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:37:54:502-0400 ThreadID=71556 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:427b06df-ac9c-407c-acc1-d1d72aab0cd2 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:37:54:509-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:37:54:517-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:37:54:523-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:37:54:530-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:37:54:536-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:37:54:543-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:37:54:550-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:37:54:560-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:37:54:569-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:37:54:576-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:37:54:583-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:37:54:589-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:37:54:598-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:37:54:853-0400 ThreadID=47088 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:37:54:864-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:42:54:872-0400 ThreadID=71556 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:bac7890d-20d0-47bb-9aba-b720a95ea1f9 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:42:54:881-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:42:54:889-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:42:54:896-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:42:54:904-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:42:54:911-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:42:54:919-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:42:54:926-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:42:54:933-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:42:54:940-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:42:54:948-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:42:54:955-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:42:54:963-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:42:54:971-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:42:55:158-0400 ThreadID=47088 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:42:55:166-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:47:55:175-0400 ThreadID=71556 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:c7e2254e-61f8-4194-a553-fa96e04da005 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:47:55:183-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:47:55:190-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:47:55:197-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:47:55:205-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:47:55:213-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:47:55:220-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:47:55:227-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:47:55:234-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:47:55:241-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:47:55:249-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:47:55:256-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:47:55:264-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:47:55:271-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:47:55:460-0400 ThreadID=69744 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:47:55:469-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:51:19:421-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:51:19:429-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:51:19:437-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:51:19:446-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:51:19:454-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:51:19:463-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:51:19:471-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:51:19:480-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:51:19:488-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:51:19:498-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:51:19:505-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:51:19:514-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:51:19:521-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:51:19:530-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:51:19:538-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:51:19:545-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:51:19:556-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:51:19:570-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:52:55:476-0400 ThreadID=71556 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:76e3ebce-56db-4b00-859f-c53179bb81e4 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:52:55:483-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:52:55:489-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:52:55:496-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:52:55:504-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:52:55:510-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:52:55:518-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:52:55:525-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:52:55:532-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:52:55:539-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:52:55:544-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:52:55:556-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:52:55:566-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:52:55:575-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:52:55:766-0400 ThreadID=68024 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:52:55:774-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:57:55:790-0400 ThreadID=71556 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:e593dc7e-5287-438e-a95a-643709a37a14 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:57:55:798-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:57:55:805-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:57:55:812-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:57:55:820-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:57:55:827-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:57:55:835-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:57:55:842-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:57:55:849-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:57:55:856-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:57:55:863-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:57:55:870-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:57:55:878-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:57:55:885-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:57:56:090-0400 ThreadID=27564 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T18:57:56:098-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:02:56:121-0400 ThreadID=71556 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:4892061a-4c64-46e3-8461-515df94097a9 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:02:56:130-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:02:56:138-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:02:56:146-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:02:56:155-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:02:56:163-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:02:56:171-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:02:56:179-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:02:56:187-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:02:56:195-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:02:56:202-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:02:56:210-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:02:56:217-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:02:56:225-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:02:56:420-0400 ThreadID=52164 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:02:56:428-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:06:20:782-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:06:20:790-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:06:20:798-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:06:20:806-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:06:20:813-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:06:20:821-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:06:20:830-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:06:20:839-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:06:20:846-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:06:20:856-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:06:20:864-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:06:20:873-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:06:20:880-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:06:20:888-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:06:20:896-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:06:20:906-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:06:20:913-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:06:20:921-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:07:56:439-0400 ThreadID=71556 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:f0062271-ea45-4636-b0c2-2e8b13fb1644 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:07:56:447-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:07:56:453-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:07:56:459-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:07:56:467-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:07:56:474-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:07:56:481-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:07:56:487-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:07:56:493-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:07:56:500-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:07:56:507-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:07:56:514-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:07:56:521-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:07:56:528-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:07:56:712-0400 ThreadID=50788 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:07:56:723-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:12:56:737-0400 ThreadID=71556 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:9203af57-b0bb-4dc5-9b13-ad4e7412562d SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:12:56:745-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:12:56:752-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:12:56:760-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:12:56:768-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:12:56:775-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:12:56:783-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:12:56:790-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:12:56:797-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:12:56:805-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:12:56:814-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:12:56:822-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:12:56:830-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:12:56:838-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:12:57:053-0400 ThreadID=11476 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:12:57:061-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:17:57:076-0400 ThreadID=71556 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:01c30da5-9985-4485-b6b4-cbc481fb77a3 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:17:57:085-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:17:57:093-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:17:57:101-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:17:57:109-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:17:57:117-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:17:57:125-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:17:57:132-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:17:57:140-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:17:57:147-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:17:57:155-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:17:57:164-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:17:57:174-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:17:57:184-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:17:57:294-0400 ThreadID=32348 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:17:57:303-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:21:21:914-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:21:21:921-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:21:21:929-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:21:21:936-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:21:21:943-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:21:21:950-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:21:21:959-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:21:21:966-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:21:21:973-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:21:21:980-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:21:21:988-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:21:21:996-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:21:22:003-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:21:22:011-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:21:22:019-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:21:22:027-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:21:22:034-0400 ThreadID=40348 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:21:22:041-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:22:57:312-0400 ThreadID=71556 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:2dc21cae-1441-4819-971c-25b948f02e3f SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:22:57:319-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:22:57:325-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:22:57:331-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:22:57:338-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:22:57:344-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:22:57:351-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:22:57:357-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:22:57:363-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:22:57:369-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:22:57:377-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:22:57:384-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:22:57:391-0400 ThreadID=40348 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:22:57:397-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:22:57:589-0400 ThreadID=19872 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:22:57:596-0400 ThreadID=71556 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:27:57:613-0400 ThreadID=71556 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:d568956a-52b9-44f1-8ae7-ffee4655b160 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:27:57:621-0400 ThreadID=71556 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:27:57:628-0400 ThreadID=71556 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:27:57:635-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:27:57:643-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:27:57:650-0400 ThreadID=40348 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=bbe6de91-fe41-4867-852d-1dc8e801ad69.1779196659943 Timestamp=2026-05-19T19:27:57:657-0400 ThreadID=71556 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."