SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:54:08:086-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:54:08:096-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:54:08:102-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Package Info" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:54:08:109-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:54:08:116-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:54:08:123-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Password" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:54:08:131-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:54:08:142-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:54:08:150-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:54:08:159-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:54:08:167-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:54:08:175-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: User Profile" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:54:08:183-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:54:08:191-0400 ThreadID=4540 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:54:08:200-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:54:08:268-0400 ThreadID=52824 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:54:08:277-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:59:08:299-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:b42fe97b-2d18-4259-bfc2-c6f8ee236c21 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:59:08:308-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:8aec637f-ccb6-4311-81c3-c44c8d412590 SubCategory:StorageGenericError StatusCode:503 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:59:08:317-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:20ac7501-38ca-4569-9c70-1b6966ea1aa8 SubCategory:StorageSyncProxyPassword StatusCode:258 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:59:08:326-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:599a0a22-bb53-425e-b0f0-746b405e78cb SubCategory:StorageSyncUserProfile StatusCode:258 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:59:08:336-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:59:08:344-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:59:08:352-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:59:08:362-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:59:08:370-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:59:08:379-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:59:08:387-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:59:08:395-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:59:08:405-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:59:08:413-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:59:08:421-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:59:08:429-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:59:08:439-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:59:08:676-0400 ThreadID=44824 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T22:59:08:686-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:04:08:710-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:99fd6ef0-3a62-46e1-8c83-4fc6f924edda SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:04:08:722-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:04:08:732-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:04:08:740-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:04:08:750-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:04:08:759-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:04:08:770-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:04:08:779-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:04:08:787-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:04:08:798-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:04:08:807-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:04:08:816-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:04:08:825-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:04:08:834-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:04:09:053-0400 ThreadID=58592 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:04:09:063-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:082-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:8f004b11-95f2-46d9-8127-178d7643e6e8 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:092-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:101-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:110-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:119-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:129-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:138-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:146-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Package Info" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:154-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:163-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:171-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:180-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:188-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:197-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Password" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:206-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:215-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:224-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:234-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:242-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:251-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: User Profile" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:261-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:270-0400 ThreadID=4540 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:279-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:417-0400 ThreadID=56836 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:09:09:427-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:14:09:448-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:914ab6d2-8849-48fe-9e6a-3ffe53507f8c SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:14:09:457-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:0ac9366a-6fbd-4567-af8b-a2a333e71521 SubCategory:StorageGenericError StatusCode:503 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:14:09:465-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:78130c08-0714-4162-99a2-1cb4ce38c956 SubCategory:StorageSyncProxyPassword StatusCode:258 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:14:09:474-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:9978bad7-554c-4840-8faa-473512aed4ce SubCategory:StorageSyncUserProfile StatusCode:258 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:14:09:483-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:14:09:491-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:14:09:499-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:14:09:507-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:14:09:515-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:14:09:523-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:14:09:531-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:14:09:539-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:14:09:547-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:14:09:554-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:14:09:564-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:14:09:572-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:14:09:580-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:14:09:798-0400 ThreadID=9768 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:14:09:807-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:19:09:818-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:875146a2-871a-4c2b-a0f5-4572f774290e SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:19:09:829-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:19:09:838-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:19:09:849-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:19:09:860-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:19:09:870-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:19:09:880-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:19:09:889-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:19:09:898-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:19:09:907-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:19:09:917-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:19:09:926-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:19:09:936-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:19:09:945-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:19:10:167-0400 ThreadID=19676 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:19:10:176-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:23:53:714-0400 ThreadID=32524 Component=ngl-lib_NglController Description="PostLogFile: Too many log files combined all versions of the app, discarding old 1 files before uploading" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:198-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:ff5c3e06-cec0-461d-88fe-d0eff5e0252e SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:208-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:217-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:228-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:238-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:247-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:256-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:265-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Package Info" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:274-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:283-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:291-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:302-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Password" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:310-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:319-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:327-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:336-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:344-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:352-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:360-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:369-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: User Profile" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:377-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:385-0400 ThreadID=4540 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:395-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:575-0400 ThreadID=32308 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:24:10:584-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:29:10:601-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:0ecbd1e2-3294-4e6c-93eb-03b2ee15d669 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:29:10:610-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:6a2c13e6-b9ba-4979-ad25-f39daeaafe99 SubCategory:StorageGenericError StatusCode:503 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:29:10:618-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:d3eecba5-8e8f-4235-913c-3c470b9733d5 SubCategory:StorageSyncProxyPassword StatusCode:258 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:29:10:627-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:e0e7a92a-bce4-467b-b8ab-258754acbbe8 SubCategory:StorageSyncUserProfile StatusCode:258 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:29:10:637-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:29:10:645-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:29:10:654-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:29:10:663-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:29:10:675-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:29:10:683-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:29:10:691-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:29:10:699-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:29:10:707-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:29:10:715-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:29:10:722-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:29:10:731-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:29:10:739-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:29:10:953-0400 ThreadID=56700 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:29:10:963-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:34:10:988-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:93ed63ff-5031-4b63-b7cb-648cae73ffd7 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:34:10:998-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:34:11:007-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:34:11:016-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:34:11:026-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:34:11:036-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:34:11:045-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:34:11:054-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:34:11:063-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:34:11:072-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:34:11:080-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:34:11:089-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:34:11:098-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:34:11:107-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:34:11:319-0400 ThreadID=15236 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:34:11:329-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:353-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:fa50efd7-ba37-4d49-9c3e-e338021e65aa SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:363-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:372-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:382-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:393-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:402-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:412-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:422-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:431-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:444-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Package Info" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:454-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:464-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:473-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Password" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:482-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:492-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:507-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:517-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:525-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:534-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:543-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: User Profile" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:552-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:560-0400 ThreadID=4540 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:569-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:692-0400 ThreadID=59248 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:39:11:702-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:44:11:716-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:5ffe2ceb-b839-4d79-bcfd-fdf281caeece SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:44:11:725-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:ff6b6d67-766a-4b7f-b8dd-ed4c65f74bf1 SubCategory:StorageGenericError StatusCode:503 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:44:11:733-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:8f32e023-54ad-4ea3-8f74-736a4f52538f SubCategory:StorageSyncProxyPassword StatusCode:258 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:44:11:742-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:64183001-ea22-490e-965e-13ba46d96597 SubCategory:StorageSyncUserProfile StatusCode:258 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:44:11:751-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:44:11:760-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:44:11:768-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:44:11:777-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:44:11:785-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:44:11:793-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:44:11:802-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:44:11:810-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:44:11:818-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:44:11:826-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:44:11:834-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:44:11:842-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:44:11:850-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:44:12:083-0400 ThreadID=47496 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:44:12:092-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:49:12:116-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:29b0c1f3-b542-4222-900e-15c47dda9854 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:49:12:127-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:49:12:136-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:49:12:145-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:49:12:154-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:49:12:164-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:49:12:176-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:49:12:185-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:49:12:194-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:49:12:202-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:49:12:211-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:49:12:220-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:49:12:229-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:49:12:242-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:49:12:470-0400 ThreadID=26552 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:49:12:480-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:501-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:29e9f553-0c8b-47fa-b049-650b0fbaebe1 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:512-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:521-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:531-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:541-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:551-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:561-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:570-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:579-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:589-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Package Info" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:599-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:608-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:617-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:627-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Password" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:638-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:648-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:656-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:666-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:674-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:682-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: User Profile" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:691-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:700-0400 ThreadID=4540 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:708-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:878-0400 ThreadID=61888 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:54:12:887-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:59:12:911-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:4e51bc30-c53a-41a9-b847-450ddfc320d3 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:59:12:921-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:bd4e4045-e29d-4881-b791-7f6daa1fb5fd SubCategory:StorageGenericError StatusCode:503 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:59:12:930-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:743549a3-f44a-4bb8-9aee-f20e70f7813b SubCategory:StorageSyncProxyPassword StatusCode:258 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:59:12:940-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:3966229c-2617-4681-b6cf-25e96dab51db SubCategory:StorageSyncUserProfile StatusCode:258 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:59:12:951-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:59:12:960-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:59:12:971-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:59:12:981-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:59:12:992-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:59:13:002-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:59:13:012-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:59:13:020-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:59:13:030-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:59:13:039-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:59:13:048-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:59:13:057-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:59:13:069-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:59:13:283-0400 ThreadID=60984 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-17T23:59:13:292-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:04:13:316-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:3e2a8486-9461-49df-94da-63d91615cd8b SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:04:13:327-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:04:13:337-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:04:13:347-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:04:13:358-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:04:13:369-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:04:13:379-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:04:13:389-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:04:13:399-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:04:13:408-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:04:13:420-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:04:13:430-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:04:13:441-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:04:13:452-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:04:13:662-0400 ThreadID=56020 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:04:13:671-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:686-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:bb87c210-3b8b-4e83-8abb-1507463f4853 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:697-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:706-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:714-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:724-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:733-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:742-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:751-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:761-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:772-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Package Info" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:782-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:791-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:800-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:808-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Password" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:818-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:828-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:837-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:847-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:856-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:865-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: User Profile" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:874-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:883-0400 ThreadID=4540 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:13:892-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:14:163-0400 ThreadID=32832 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:09:14:172-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:14:14:195-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:7fb70e83-73f7-403b-8499-9cbc9805774a SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:14:14:205-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:377d621a-aacf-4d7c-93a8-25439e54c8b4 SubCategory:StorageGenericError StatusCode:503 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:14:14:215-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:947f166a-11fa-457e-954b-2a0ac7f2c017 SubCategory:StorageSyncProxyPassword StatusCode:258 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:14:14:225-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:3ef6874b-d94c-4779-a786-dbadfe2bf8ad SubCategory:StorageSyncUserProfile StatusCode:258 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:14:14:238-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:14:14:249-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:14:14:259-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:14:14:270-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:14:14:279-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:14:14:289-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:14:14:299-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:14:14:308-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:14:14:317-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:14:14:326-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:14:14:336-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:14:14:345-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:14:14:354-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:14:14:575-0400 ThreadID=10204 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:14:14:585-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:19:14:606-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:1de442bd-ae8b-42bc-bbb0-13f925e5d479 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:19:14:617-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:19:14:628-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:19:14:637-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:19:14:647-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:19:14:657-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:19:14:667-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:19:14:677-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:19:14:688-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:19:14:698-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:19:14:708-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:19:14:717-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:19:14:726-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:19:14:736-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:19:14:957-0400 ThreadID=10204 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:19:14:966-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:14:983-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:30a6b42d-2f58-4a38-8276-a7d7c85631e7 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:14:997-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:007-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:016-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:026-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:036-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:046-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:055-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:066-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:075-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Package Info" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:085-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:095-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Password" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:103-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:112-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:120-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:129-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:137-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:146-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:155-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:163-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: User Profile" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:172-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:180-0400 ThreadID=4540 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:191-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:350-0400 ThreadID=60880 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:24:15:359-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:34:15:385-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:0fc636be-9913-4033-9b9a-7806de5bf007 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:34:15:395-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:be8b4af1-8054-4599-a764-7c14d663111b SubCategory:StorageGenericError StatusCode:503 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:34:15:405-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:b3901215-b396-4141-94f4-cdbfded0673b SubCategory:StorageSyncProxyPassword StatusCode:258 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:34:15:413-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:509733f9-826f-45ca-9af7-289ddf5cb13d SubCategory:StorageSyncUserProfile StatusCode:258 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:34:15:427-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:34:15:438-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:34:15:447-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:34:15:456-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:34:15:465-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:34:15:473-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:34:15:481-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:34:15:489-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:34:15:500-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:34:15:508-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:34:15:516-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:34:15:525-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:34:15:535-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:34:15:760-0400 ThreadID=10556 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:34:15:769-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:782-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:ba242da5-61f5-443a-b0f8-32d3bfe1d4b2 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:793-0400 ThreadID=54604 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5 reason: Access is denied. " SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:802-0400 ThreadID=54604 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 14 OsErrorCode: 5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:812-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:822-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:832-0400 ThreadID=4540 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:842-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:855-0400 ThreadID=54604 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:864-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:874-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Package Info" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:884-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:893-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:903-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:913-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Password" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:923-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:933-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:942-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:951-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:960-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:969-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: User Profile" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:977-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:986-0400 ThreadID=4540 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:15:995-0400 ThreadID=4540 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:16:132-0400 ThreadID=52540 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:39:16:141-0400 ThreadID=54604 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:44:16:161-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:45385cc4-dda4-47e5-8bc3-aeea35c43d85 SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:44:16:172-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:095df499-838c-4775-8423-4d44d6abd798 SubCategory:StorageGenericError StatusCode:503 OsErrorCode:5" SessionID=ffe33f1a-edc5-4e6b-9c74-8922cea8f50a.1779058427385 Timestamp=2026-05-18T00:44:16:180-0400 ThreadID=54604 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:fea5821b-2a78-45bd-acfd-8ff66562a726 SubCategory:StorageSyncProxyPassword StatusCode:258 OsErrorCode:5"