SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:14:328-0400 ThreadID=38084 Component=ngl-lib_NglAppLib Description="InitializeLogger: -------- Initializing session logs --------"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:14:343-0400 ThreadID=38084 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: No operating configs found"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:14:351-0400 ThreadID=38084 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: Fallback to NAMED_USER_ONLINE!!"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:14:447-0400 ThreadID=38084 Component=ngl-lib_NglAppLib Description="SetConfig: OS Name=WINDOWS_64, OS Version=10.0.26200.1"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:14:489-0400 ThreadID=38084 Component=ngl-lib_NglAppLib Description="SetConfig: NGLLibVersion=1.41.0.11, Environment=5, Runtimemode=NAMED_USER_ONLINE, NpdID="
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:14:501-0400 ThreadID=38084 Component=ngl-lib_NglAppLib Description="SetConfig succeeded - SetConfig: ClientID=ngl_acrobat_sync1, AppID=AcrobatDC1, AppVersion=26.1.21563.19, NglRunMode=0"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:14:596-0400 ThreadID=38084 Component=ngl-lib_NglAppLib Description="SetConfig: Isotropic0.1778724648000.0"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:14:609-0400 ThreadID=38084 Component=ngl-lib_NglFeatureManager Description="GetOperatingMode : runtime mode : 1"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:14:685-0400 ThreadID=23952 Component=ngl-lib_DataStorageFs Description="DataStorageFs: mFeatureSupported set to 1 at start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:14:697-0400 ThreadID=38084 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5  reason: Access is denied. "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:14:713-0400 ThreadID=38084 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 14 | OsErrorCode: 5 | OsErrorDesc: Access is denied. "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:14:752-0400 ThreadID=23952 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:14:822-0400 ThreadID=23952 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:14:833-0400 ThreadID=38084 Component=ngl-lib_NglIngestPersistenceHelper Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:14:866-0400 ThreadID=38084 Component=ngl-lib_NglIngestManager Description="NglIngestManager : Initializing Ingest Manager"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:14:883-0400 ThreadID=23952 Component=ngl-lib_SyncManager Description="SyncManager : Initializing SyncManager"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:14:917-0400 ThreadID=38084 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5  reason: Access is denied. "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:14:986-0400 ThreadID=38084 Component=ngl-lib_InitTriggerSpecialEvent Description="operator () : Error - (App)OPMPD reading failed with error: 14"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:010-0400 ThreadID=38084 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5  reason: Access is denied. "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:022-0400 ThreadID=38084 Component=ngl-lib_InitTriggerSpecialEvent Description="operator () : Error - (App)OPMPD reading failed with error: 14"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:037-0400 ThreadID=38084 Component=ngl-lib_NglIngestManager Description="StartIngestService :  Ingest manager started."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:052-0400 ThreadID=23952 Component=ngl-lib_NGLLibFactory Description="GetOperatingModeFromToolKitConfig : Toolkit config runtime mode : "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:161-0400 ThreadID=26136 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents : Ingest Process - Started"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:248-0400 ThreadID=26136 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents :  Ingest manager State: Running "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:256-0400 ThreadID=2644 Component=ngl-lib_NglIngestManager Description="MonitorSuccessEventsThread : Ingest Success Event Monitor - Started"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:264-0400 ThreadID=23952 Component=ngl-lib_NGLLibFactory Description="GetIsSoftVirtualizationModeEnabled: Setting Soft Virtual Enviroment TRUE as its a virtual env."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:278-0400 ThreadID=38084 Component=ngl-lib_NglIngestManager Description="StartIngestService :  Ingest Monitor success thread started."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:352-0400 ThreadID=38084 Component=ngl-lib_SyncManager Description="StartSyncService: SyncService started"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:363-0400 ThreadID=33056 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:370-0400 ThreadID=33056 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:448-0400 ThreadID=3740 Component=ngl-lib_OSUtil Description="GetCCDVersion: Successfully retrieved the version of CCD at C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:460-0400 ThreadID=38084 Component=ngl-lib_NglController Description="SetNglWorkflowParams: Custom CEF-Resource mode: 1"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:474-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:554-0400 ThreadID=3740 Component=ngl-lib_OSUtil Description="GetNGLWFVersion: Successfully retrieved the version of NGLWF at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf.exe"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:567-0400 ThreadID=38084 Component=ngl-lib_NglController Description="VerifyAndSetNglWfDirPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\NGL\cefWorkflow\adobe_licensing_wf_acro.exe"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:579-0400 ThreadID=38084 Component=ngl-lib_NglController Description="VerifyAndSetCefResourcesPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroCEF"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:626-0400 ThreadID=3740 Component=ngl-lib_OSUtil Description="GetNGLWFHelperVersion: Successfully retrieved the version of NGLWF Helper at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf_helper.exe"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:639-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Package Info"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:646-0400 ThreadID=38084 Component=ngl-lib_OSUtil Description="InitWebViewData: Webview version: 148.0.3967.54"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:662-0400 ThreadID=38084 Component=ngl-lib_OSUtil Description="PopulateAllBrowserVersions: CEF: CEF:112.7.0.0:1.14.0.2, Webview: WebView2:148.0.3967.54, IE: IE-11.1882.26100.0"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:670-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:690-0400 ThreadID=38084 Component=ngl-lib_OSUtil Description="GetLocalBrowserOverrides: No local config file found falling back to default browser sequence."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:738-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Password"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:761-0400 ThreadID=38084 Component=ngl-lib_OSUtil Description="SetEmbeddedBrowserVersion: EmbeddedBrowserVersion: CEF:112.7.0.0:1.14.0.2"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:861-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:875-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: User DT"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:891-0400 ThreadID=38084 Component=ngl-lib_NglController Description="SetNgluPath: adobe licensing helper not found in path from NglAppLibConfig, using from default location"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:960-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:15:995-0400 ThreadID=38084 Component=ngl-lib_NglController Description="NglController: constructor invoked in 5 license mode, NglRunMode - 0 & ReInitStatus failure ExtBrwAuth_Enabled:False"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:006-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: User OS Info"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:038-0400 ThreadID=38084 Component=ngl-lib_NGLWorkflow Description="NglWorkflow: WorkflowExe LatestCEFWFVersion: 1.14.0.2"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:082-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:096-0400 ThreadID=38084 Component=ngl-lib_NGLWorkflow Description="operator (): Log IE Browser WF enabled: no"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:110-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="GetFromUserAdobeCertStore failed to open certificate Adobe store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:125-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore: Get certs from adobe store failed with status : 2, falling back to default store to get certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:146-0400 ThreadID=38084 Component=ngl-lib_NglController Description="InitializeProfileUpdates: invoked and running in headed mode"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:189-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: User Profile"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:210-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:286-0400 ThreadID=38084 Component=ngl-lib_NglController Description="ONGLIPUI: invoked and running in headed mode"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:299-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:324-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Username"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:416-0400 ThreadID=23952 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:423-0400 ThreadID=23952 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: Fetching Certificates : Req-Id-60aff984-401f-4676-b7b3-cfadb9e3ed89"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:504-0400 ThreadID=23952 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:517-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:e77e4ea3-1610-40da-bab9-dcb58e1b8808 SubCategory:StorageGenericError StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:529-0400 ThreadID=23952 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:549-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key App Info..."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:593-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:00bde91b-6f8f-43e6-a650-33e0da3a0fa6 SubCategory:StorageSyncProxyPassword StatusCode:258 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:606-0400 ThreadID=23952 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal: Calling endpoint https://resources.licenses.adobe.com/certs/v2/CMjAxODA3MjAwMQ/N0ExN0U4RTNBMzBBMDM4N0VFMTQ5QjlEQjU3QjU3Q0I.der"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:617-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:5827d6d9-ebd4-4086-a1a7-eb00a72c7709 SubCategory:WorkflowError StatusCode:0 OsErrorCode:0"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:625-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: App Info"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:654-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:7e28b9f2-258e-49e3-8a85-aff413d8f1bb SubCategory:StorageSyncPrincipal StatusCode:258 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:673-0400 ThreadID=26136 Component=ngl-lib_NglIngestWorkflowEvent Description="GetEventInfoJson : Error - Ingest Guid:10806693-4837-4dcf-ab28-ead04a5fd4b2 SubCategory:WorkflowExtBrowAuthEnabled StatusCode:2 OsErrorCode:"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:688-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:f88cc752-6152-4015-adb1-ed533aea5115 SubCategory:StorageSyncUserOsGuid StatusCode:258 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:699-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:0bd7d45b-11fe-4de8-a2f3-bcc0a8a52431 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:725-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:eb9fe029-7f93-4e2b-89d3-f57f04f09d56 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:737-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:d334e50f-2a6e-46d8-9f91-e9c9df24e6b8 SubCategory:StorageSyncUserProfile StatusCode:258 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:749-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:e44665ba-ed06-4490-8725-a72ef15f30e5 SubCategory:StorageSyncProxyUsername StatusCode:258 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:763-0400 ThreadID=56296 Component=ngl-lib_HttpRestConnectorForGet Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:784-0400 ThreadID=26136 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:794-0400 ThreadID=23952 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:804-0400 ThreadID=23952 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: X-Request-Id: "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:815-0400 ThreadID=26136 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:831-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:852-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="GetFromUserAdobeCertStore failed to open certificate Adobe store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:879-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore: Get certs from adobe store failed with status : 2, falling back to default store to get certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:888-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:901-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:910-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:922-0400 ThreadID=23952 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:942-0400 ThreadID=23952 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: Fetching Certificates : Req-Id-b18a30d6-e160-47a3-abf9-070d10f977ba"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:976-0400 ThreadID=23952 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:16:998-0400 ThreadID=23952 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:018-0400 ThreadID=23952 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal: Calling endpoint https://resources.licenses.adobe.com/certs/v2/IMjAxODA3MjAwMQ/M0M1QUIyMEU4RjY3Rjk5RThBQjI3MjY0NUVDREJGMzA.der"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:053-0400 ThreadID=23732 Component=ngl-lib_HttpRestConnectorForGet Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:069-0400 ThreadID=23952 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:086-0400 ThreadID=23952 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: X-Request-Id: "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:102-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="SaveToUserAdobeCertStore failed to open Adobe certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:118-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore: Save certs to adobe store failed with status : 2, falling back to default store to save certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:210-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:223-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:235-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="SaveToUserAdobeCertStore failed to open Adobe certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:306-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore: Save certs to adobe store failed with status : 2, falling back to default store to save certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:319-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:327-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:337-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="GetFromUserAdobeCertStore failed to open certificate Adobe store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:351-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore: Get certs from adobe store failed with status : 2, falling back to default store to get certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:369-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:398-0400 ThreadID=23952 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:411-0400 ThreadID=23952 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: Fetching Certificates : Req-Id-03ba7317-26a1-481b-a2e1-e811a9fd13ba"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:423-0400 ThreadID=23952 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:434-0400 ThreadID=23952 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:448-0400 ThreadID=23952 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal: Calling endpoint https://resources.licenses.adobe.com/certs/v2/CMjAxODA3MjAwMQ/N0UxODEzQzhCNkYyMDAxRUQ4MUNDRThBRTc0RDg4NDQ.der"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:478-0400 ThreadID=23732 Component=ngl-lib_HttpRestConnectorForGet Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:492-0400 ThreadID=23952 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:500-0400 ThreadID=23952 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: X-Request-Id: "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:512-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="GetFromUserAdobeCertStore failed to open certificate Adobe store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:519-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore: Get certs from adobe store failed with status : 2, falling back to default store to get certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:601-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:609-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:b012f5cb-480f-488d-9ef6-48e571521568 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:692-0400 ThreadID=23952 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:719-0400 ThreadID=23952 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: Fetching Certificates : Req-Id-b5281182-0400-42cc-bd22-9266e968c614"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:735-0400 ThreadID=23952 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:756-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:6b1ea794-82c4-47f0-93ac-06656b8684dd SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:785-0400 ThreadID=23952 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:808-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:67e10af9-57f0-470a-a683-85f74f9ebddb SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:823-0400 ThreadID=23952 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal: Calling endpoint https://resources.licenses.adobe.com/certs/v2/IMjAxODA3MjAwMQ/QjA0RjUwNUQ3ODFDNTgwRTU4MEY2NjQ4RjY5NDVCQTY.der"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:834-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:01956370-98c2-497c-b302-f3b5c2aadec4 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:904-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:9ca696bf-d4be-450f-83d0-4dcf670831c9 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:914-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:2b751176-03b9-4f0c-87c7-55938f015937 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:928-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:939-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:0edfd75b-7fbe-4ca7-a702-ab66802546d0 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:956-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:77703505-a116-45df-809a-ce592897fdf6 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:17:976-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:950250d4-54d0-4fb0-8f97-2316dcdc6761 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:020-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:d0db07cc-8ad9-45eb-b565-50422425d35e SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:059-0400 ThreadID=23952 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:077-0400 ThreadID=23952 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: X-Request-Id: "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:093-0400 ThreadID=26136 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:108-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="SaveToUserAdobeCertStore failed to open Adobe certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:120-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore: Save certs to adobe store failed with status : 2, falling back to default store to save certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:136-0400 ThreadID=26136 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:146-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:162-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:177-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:192-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="SaveToUserAdobeCertStore failed to open Adobe certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:210-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore: Save certs to adobe store failed with status : 2, falling back to default store to save certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:225-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:233-0400 ThreadID=23952 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:245-0400 ThreadID=23952 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:261-0400 ThreadID=23952 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:283-0400 ThreadID=23952 Component=ngl-lib_InMemoryStorage Description="SetASNP  Setting onLocalSignout as it does have a valid value, before - 10 , now - 404"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:305-0400 ThreadID=23952 Component=ngl-lib_NUSecureProfileFetcher Description="ValidateAndGetCachedSP : ASNP from cache successfully retrieved/validated"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:320-0400 ThreadID=23952 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile ASNP ID: f4dddfe2-ae1b-4592-9886-66310975efb1"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:328-0400 ThreadID=23952 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile Status: Success"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:346-0400 ThreadID=23952 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:413-0400 ThreadID=23952 Component=ngl-lib_NUSecureProfileDao Description="GetPrefetchedSecureProfile : Prefetched ASNP not found"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:427-0400 ThreadID=23952 Component=ngl-lib_NUSecureProfileFetcher ErrorID=SPDaoLevelStatus:11 Description="ValidateAndGetPrefetchedSP : Failed to fetch prefetched ASNP"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:440-0400 ThreadID=23952 Component=ngl-lib_NglAppLib ErrorID=228 Description="GetPrefetchedNglProfile Status: Data Not Found : Cached NGL Profile"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:462-0400 ThreadID=23732 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:479-0400 ThreadID=23952 Component=ngl-lib_NglController Description="GetCachedProfile: Update refresh interval to 86400000 "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:496-0400 ThreadID=23952 Component=ngl-lib_NglController Description="SetCommitmentFromNglProfile: Setting CommitmentType: YEAR"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:513-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:525-0400 ThreadID=38084 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 1 api: 0 data?: no workflow?: no"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:538-0400 ThreadID=38084 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 2 api: 0 data?: no workflow?: no"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:552-0400 ThreadID=38084 Component=ngl-lib_NglController Description="InitializeProfileUpdatesInternal: Initial internal status = 0"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:582-0400 ThreadID=38084 Component=ngl-lib_OfflineStatusSpotter Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:612-0400 ThreadID=38084 Component=ngl-lib_NglAbuseSpotterManager Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:625-0400 ThreadID=3616 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Starting spotter thread"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:636-0400 ThreadID=3616 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Task popped from queue"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:651-0400 ThreadID=3616 Component=ngl-lib_OfflineStatusSpotter Description="SendEventIfRequired: returnStatus: 14"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:664-0400 ThreadID=38084 Component=ngl-lib_NglNotificationManager Description="DetermineFeatureEnabled: Is Feature Enabled: 0"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:679-0400 ThreadID=38084 Component=ngl-lib_NglController Description="LogCurrentUser: CachedNotValidated UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:692-0400 ThreadID=23952 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Platform is Virtual | VDI: 0 "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:717-0400 ThreadID=38084 Component=ngl-lib_NglController Description="InitializeWorkflows: invoked"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:724-0400 ThreadID=23952 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Key=5c1d49d546d6b3278d17bd9d30eafc32357faccc3b675c2f19e9bd37e46bbe2a"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:776-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:3f50b3e9-baa4-42ab-9b67-dfe61347f565 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:790-0400 ThreadID=38084 Component=ngl-lib_NglAppLib Description="SetAppRuntimeConfig: AppLocale=en_US"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:803-0400 ThreadID=23952 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: DP API CNG functions success "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:850-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:1ce3b5ff-f8f3-4930-abf4-0e4349bf0fd5 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:865-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:307bee24-ea90-453c-b005-3bb1379202d3 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:886-0400 ThreadID=23952 Component=ngl-lib_NglController Description="SubmitWebViewIngestData: Webview runtime is installed."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:900-0400 ThreadID=23732 Component=ngl-lib_NglController Description="InitialProfileTimer: app is licensed"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:919-0400 ThreadID=38084 Component=ngl-lib_NglSDKInterface Description="RegisterNglControllerInstance: invoked"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:927-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:22d1d34c-d0b6-4c30-a160-c95112f604ba SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:942-0400 ThreadID=23952 Component=ngl-lib_OSUtil Description="<hidden>: Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:957-0400 ThreadID=31644 Component=ngl-lib_NUSecureProfileFetcher Description="GetDeviceTokenAndProfile : invoked"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:974-0400 ThreadID=26136 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:18:996-0400 ThreadID=26136 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:008-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:031-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:050-0400 ThreadID=31644 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:067-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:083-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:095-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:106-0400 ThreadID=23952 Component=ngl-lib_OSUtil Description="<hidden>: Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:120-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://ims-prod06.adobelogin.com/ims/token/v4"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:208-0400 ThreadID=23952 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:278-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:301-0400 ThreadID=43452 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:317-0400 ThreadID=26136 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5  reason: Access is denied. "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:376-0400 ThreadID=26136 Component=ngl-lib_FileHandlingUtilsWithLocking Description="WriteFile: Binary lock creation failed or acquire timed out, os error code : 5  reason: Access is denied. "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:393-0400 ThreadID=26136 Component=ngl-lib_NglIngestConfig Description="UpdateOPMPDEventTriggerTimestamp : Failed Writing data with error 14"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:402-0400 ThreadID=26136 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents : Sent OPMPD event."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:418-0400 ThreadID=26136 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5  reason: Access is denied. "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:438-0400 ThreadID=26136 Component=ngl-lib_FileHandlingUtilsWithLocking Description="WriteFile: Binary lock creation failed or acquire timed out, os error code : 5  reason: Access is denied. "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:511-0400 ThreadID=26136 Component=ngl-lib_NglIngestConfig Description="UpdateOPMPDEventTriggerTimestamp : Failed Writing data with error 14"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:526-0400 ThreadID=26136 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents : Sent App OPMPD event."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:590-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:f3ce7a9e-f98d-44ec-bc5c-aca8421e40cc SubCategory:WebViewStatus StatusCode:0 OsErrorCode:0"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:644-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:676-0400 ThreadID=31644 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceTokenInternal -> LogHttpResponse : clientId: ngl_acrobat_sync1 | ScopeId: openid,AdobeID,additional_info.roles | UserAgent: N | HttpRequestStatus: 0 | HttpResponseCode: 200 | X-Debug-Id: f5c4f164-b5bb-4107-971a-6fcaf82af02d"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:693-0400 ThreadID=26136 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:708-0400 ThreadID=31644 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchAccessToken returned : 0"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:720-0400 ThreadID=26136 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:727-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:735-0400 ThreadID=31644 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken: IMS http request success, trigger update IMS status"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:744-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:761-0400 ThreadID=28080 Component=ngl-lib_NgluCommands Description="Update IMS status to file failed"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:777-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:794-0400 ThreadID=31644 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Binary lock creation failed or acquire timed out, , os error code : 5  reason: Access is denied. "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:810-0400 ThreadID=31644 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info; status: 14 OsErrorCode: 5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:817-0400 ThreadID=31644 Component=ngl-lib_DataStorage Description="LocateAndGetFromStorage FS item reading failed with lStatusFs: 14, fallback to Credential storage item reading!"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:836-0400 ThreadID=33056 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:844-0400 ThreadID=33056 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:860-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key App Info..."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:877-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: App Info"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:899-0400 ThreadID=56296 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:19:908-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:206-0400 ThreadID=33056 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:215-0400 ThreadID=33056 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:231-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserAdobeCertStore failed to open certificate Adobe store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:249-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore: Get certs from adobe store failed with status : 2, falling back to default store to get certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:264-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key App Info..."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:279-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:286-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: App Info"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:295-0400 ThreadID=31644 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:302-0400 ThreadID=31644 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: Fetching Certificates : Req-Id-f401f4b9-2ef0-40d6-89fd-30dc9f6a20c9"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:310-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:317-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:327-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal: Calling endpoint https://resources.licenses.adobe.com/certs/v2/CMjAxODA3MjAwMQ/N0ExN0U4RTNBMzBBMDM4N0VFMTQ5QjlEQjU3QjU3Q0I.der"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:377-0400 ThreadID=43452 Component=ngl-lib_HttpRestConnectorForGet Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:392-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:401-0400 ThreadID=31644 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: X-Request-Id: "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:409-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserAdobeCertStore failed to open certificate Adobe store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:424-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore: Get certs from adobe store failed with status : 2, falling back to default store to get certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:439-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:454-0400 ThreadID=31644 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:470-0400 ThreadID=31644 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: Fetching Certificates : Req-Id-ae8aee81-8528-48bd-81b0-83cd1508880c"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:483-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:491-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:501-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal: Calling endpoint https://resources.licenses.adobe.com/certs/v2/IMjAxODA3MjAwMQ/M0M1QUIyMEU4RjY3Rjk5RThBQjI3MjY0NUVDREJGMzA.der"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:534-0400 ThreadID=56296 Component=ngl-lib_HttpRestConnectorForGet Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:552-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:569-0400 ThreadID=31644 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: X-Request-Id: "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:581-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserAdobeCertStore failed to open Adobe certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:592-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore: Save certs to adobe store failed with status : 2, falling back to default store to save certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:612-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:627-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserAdobeCertStore failed to open Adobe certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:642-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore: Save certs to adobe store failed with status : 2, falling back to default store to save certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:657-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:0139cfe7-905e-4528-a440-6f39a65bba5f SubCategory:ValidateASNPFileMetaData StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:665-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:673-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:de31031a-ee6a-4bd4-aca0-5a15d2f825a4 SubCategory:GetASNPAppInfo StatusCode:239 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:680-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserAdobeCertStore failed to open certificate Adobe store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:688-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore: Get certs from adobe store failed with status : 2, falling back to default store to get certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:696-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:d15289fa-5fee-4db7-acc3-02bad467870f SubCategory:StorageReadFallback StatusCode:239 OsErrorCode:-1"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:710-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:724-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:c3b225ea-700c-4792-99cb-5f5daa145842 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:739-0400 ThreadID=31644 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:754-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:b085629f-f4f5-4ff6-b301-aa517588a295 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:760-0400 ThreadID=31644 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: Fetching Certificates : Req-Id-38aac4e3-2de6-4076-a80a-9e29a1075836"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:766-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:774-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:e5047171-ecab-4ebe-a9da-210c482eaa91 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:784-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:798-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:7c3efa5d-9c3c-4545-b7c2-f5dcff1d5677 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:811-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:2e66bb24-4144-49c1-882a-21e40f2ba1ab SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:825-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:63c58758-8e28-4e4f-9e6a-11ac7bad2cee SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:838-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal: Calling endpoint https://resources.licenses.adobe.com/certs/v2/CMjAxODA3MjAwMQ/N0UxODEzQzhCNkYyMDAxRUQ4MUNDRThBRTc0RDg4NDQ.der"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:845-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:cea6eed3-82b6-4ce2-a933-0d07bcc56488 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:853-0400 ThreadID=26136 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:860-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:867-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:874-0400 ThreadID=43452 Component=ngl-lib_HttpRestConnectorForGet Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:889-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:907-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:923-0400 ThreadID=31644 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: X-Request-Id: "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:939-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserAdobeCertStore failed to open certificate Adobe store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:951-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore: Get certs from adobe store failed with status : 2, falling back to default store to get certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:959-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:967-0400 ThreadID=31644 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:20:980-0400 ThreadID=31644 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: Fetching Certificates : Req-Id-de281bb0-7633-4d57-ba81-4f11a106876e"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:004-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:020-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:037-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal: Calling endpoint https://resources.licenses.adobe.com/certs/v2/IMjAxODA3MjAwMQ/QjA0RjUwNUQ3ODFDNTgwRTU4MEY2NjQ4RjY5NDVCQTY.der"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:047-0400 ThreadID=56296 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:057-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:072-0400 ThreadID=56296 Component=ngl-lib_HttpRestConnectorForGet Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:089-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:105-0400 ThreadID=31644 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: X-Request-Id: "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:121-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserAdobeCertStore failed to open Adobe certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:137-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore: Save certs to adobe store failed with status : 2, falling back to default store to save certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:146-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:154-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserAdobeCertStore failed to open Adobe certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:163-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore: Save certs to adobe store failed with status : 2, falling back to default store to save certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:174-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:190-0400 ThreadID=31644 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:207-0400 ThreadID=31644 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:225-0400 ThreadID=31644 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:241-0400 ThreadID=31644 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Fetching Information for User : Req-Id-92061d03-504c-42ee-9ded-85571bf452a0"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:253-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:262-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:273-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://lcs-cops.adobe.io/desktops/access_profile/v3"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:452-0400 ThreadID=56296 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:461-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:469-0400 ThreadID=31644 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-Request-Id: Req-Id-92061d03-504c-42ee-9ded-85571bf452a0"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:476-0400 ThreadID=31644 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-NGL-Desktop-ASNP-Flags: "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:487-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserAdobeCertStore failed to open certificate Adobe store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:494-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore: Get certs from adobe store failed with status : 2, falling back to default store to get certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:502-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:9952bd2e-9a07-4d95-84dd-506d03161cd8 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:510-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:517-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:9785f8af-6a2e-4cd2-a443-314d9b8a348c SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:524-0400 ThreadID=31644 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:532-0400 ThreadID=31644 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: Fetching Certificates : Req-Id-6147395d-9a57-4cc1-822d-99732eb9688e"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:539-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:546-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:553-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:841ba8e8-4bd8-4f1d-a3f1-1b2cae2893fc SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:561-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal: Calling endpoint https://resources.licenses.adobe.com/certs/v2/CMjAxODA3MjAwMQ/N0ExN0U4RTNBMzBBMDM4N0VFMTQ5QjlEQjU3QjU3Q0I.der"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:569-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:7337d53f-0b4e-4807-a694-3a19c7f6d522 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:578-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:d65d1701-3658-4cea-b4a5-8e9a0fa82243 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:586-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:23d8dc47-fb77-4fd8-8cb3-f07cc0277a95 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:594-0400 ThreadID=43452 Component=ngl-lib_HttpRestConnectorForGet Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:601-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:d78e5102-ee52-430a-bf5a-e4a084f4c9d8 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:609-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:ddd2584b-8d66-483d-8b1b-d6e62e882a48 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:616-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:870da566-a6eb-4e64-a528-c5fd10eb39a6 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:625-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:d463887a-39b6-43fa-b0ef-142cd771fe8d SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:633-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:641-0400 ThreadID=31644 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: X-Request-Id: "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:649-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserAdobeCertStore failed to open certificate Adobe store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:657-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore: Get certs from adobe store failed with status : 2, falling back to default store to get certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:664-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:672-0400 ThreadID=26136 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:680-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:688-0400 ThreadID=31644 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:695-0400 ThreadID=31644 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: Fetching Certificates : Req-Id-458a2662-35dd-4df0-8516-5eff3c75575f"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:703-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:711-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:718-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:726-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:735-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal: Calling endpoint https://resources.licenses.adobe.com/certs/v2/IMjAxODA3MjAwMQ/M0M1QUIyMEU4RjY3Rjk5RThBQjI3MjY0NUVDREJGMzA.der"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:772-0400 ThreadID=56296 Component=ngl-lib_HttpRestConnectorForGet Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:781-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:790-0400 ThreadID=31644 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: X-Request-Id: "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:799-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserAdobeCertStore failed to open Adobe certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:807-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore: Save certs to adobe store failed with status : 2, falling back to default store to save certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:816-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:824-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserAdobeCertStore failed to open Adobe certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:832-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore: Save certs to adobe store failed with status : 2, falling back to default store to save certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:840-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:849-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserAdobeCertStore failed to open certificate Adobe store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:856-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore: Get certs from adobe store failed with status : 2, falling back to default store to get certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:865-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:873-0400 ThreadID=31644 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:881-0400 ThreadID=31644 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: Fetching Certificates : Req-Id-bdbb90b0-f88f-4bf7-a6d2-055b4eee885c"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:889-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:897-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:905-0400 ThreadID=43452 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:911-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal: Calling endpoint https://resources.licenses.adobe.com/certs/v2/CMjAxODA3MjAwMQ/N0UxODEzQzhCNkYyMDAxRUQ4MUNDRThBRTc0RDg4NDQ.der"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:919-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:937-0400 ThreadID=56296 Component=ngl-lib_HttpRestConnectorForGet Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:946-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:954-0400 ThreadID=31644 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: X-Request-Id: "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:962-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserAdobeCertStore failed to open certificate Adobe store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:970-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore: Get certs from adobe store failed with status : 2, falling back to default store to get certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:977-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:e00e8b0e-683a-4dda-9d6b-db9d6bc1b682 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:985-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="GetFromUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:21:993-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:bd7c2004-33f4-4acd-bd6b-d3e959f42bc3 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:001-0400 ThreadID=31644 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:010-0400 ThreadID=31644 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: Fetching Certificates : Req-Id-6ae31864-6bee-4022-9768-ae2026e9aaba"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:019-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:027-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:f33d8b24-3b62-457a-8f1c-38f72b960709 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:036-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:045-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:eca7f751-b527-4e15-bf99-c5c90cd81d93 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:053-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal: Calling endpoint https://resources.licenses.adobe.com/certs/v2/IMjAxODA3MjAwMQ/QjA0RjUwNUQ3ODFDNTgwRTU4MEY2NjQ4RjY5NDVCQTY.der"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:062-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:d5e8c83d-a71b-49dc-8a55-36f3913ec1da SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:071-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:9198fdfb-93df-44dc-9561-c658cbea6421 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:079-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:e3327ba7-c2d0-4a07-8e85-3a4d960ec406 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:087-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:2cc75c6f-7af1-45ad-9742-a6f577fd57ba SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:096-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:22e68dda-16a7-4794-bad1-97505078b1c7 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:104-0400 ThreadID=56296 Component=ngl-lib_HttpRestConnectorForGet Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:113-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:9568f237-1e23-4a74-9b25-d5ddea3d3af2 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:121-0400 ThreadID=31644 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:129-0400 ThreadID=31644 Component=ngl-lib_COPWebAPIConnector Description="FetchCertificate: X-Request-Id: "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:138-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserAdobeCertStore failed to open Adobe certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:147-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore: Save certs to adobe store failed with status : 2, falling back to default store to save certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:156-0400 ThreadID=26136 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:164-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:172-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:180-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:189-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:197-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserAdobeCertStore failed to open Adobe certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:205-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore: Save certs to adobe store failed with status : 2, falling back to default store to save certs"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:214-0400 ThreadID=31644 Component=ngl-lib_CertificateStorage Description="SaveToUserCertStore failed to open certificate store"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:222-0400 ThreadID=31644 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:232-0400 ThreadID=31644 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:244-0400 ThreadID=31644 Component=ngl-lib_InMemoryStorage Description="SetASNP  Setting onLocalSignout as it does have a valid value, before - 404 , now - 404"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:252-0400 ThreadID=31644 Component=ngl-lib_NUSecureProfileDao Description="SaveSecureProfile : Saving ASNP"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:361-0400 ThreadID=23952 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:369-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:614-0400 ThreadID=31644 Component=ngl-lib_NUSecureProfileFetcher Description="ProcessAsnp : ASNP retrieval/validation from COPS succeeded"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:621-0400 ThreadID=31644 Component=ngl-lib_NglAppLib Description="GetLatestNglProfile Status: Success"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:628-0400 ThreadID=33056 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:636-0400 ThreadID=33056 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:643-0400 ThreadID=31644 Component=ngl-lib_NglController Description="ProcessV2Profile: mIsTempLicense=0"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:650-0400 ThreadID=31644 Component=ngl-lib_NglController Description="ONGLPP: request id: 2 api: 0 call-status: 0 profile-status: 0 sequence: initial workflow?: no spinner?: no"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:658-0400 ThreadID=31644 Component=ngl-lib_NglController Description="ProcessV2Profile: Update refresh interval to 87840000 "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:666-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key App Info..."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:674-0400 ThreadID=31644 Component=ngl-lib_NglController Description="SetCommitmentFromNglProfile: Setting CommitmentType: YEAR"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:681-0400 ThreadID=31644 Component=ngl-lib_NglController Description="HandleV2Response: Handle NUL response (request 2 type 1 status 0 sequence initial)"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:689-0400 ThreadID=31644 Component=ngl-lib_NglController Description="LogCurrentUser: Initial UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:696-0400 ThreadID=31644 Component=ngl-lib_NglController Description="NotifyData: request id: 2 api: 0"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:703-0400 ThreadID=31644 Component=ngl-lib_NglController Description="GetProfile: request 2 recieved"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:710-0400 ThreadID=31644 Component=ngl-lib_NglController Description="GetProfile: request 2 returned status 0"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:717-0400 ThreadID=31644 Component=ngl-lib_NglController Description="GetProfile: request 2 recieved"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:723-0400 ThreadID=31644 Component=ngl-lib_NglController Description="GetProfile: request 2 returned status 0"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:732-0400 ThreadID=31644 Component=ngl-lib_NglSDKInterface Description="SetLatestProfileDataId: invoked with id: 2"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:739-0400 ThreadID=31644 Component=ngl-lib_NglController Description="StartRecurringAuthAndProfileChecks: invoked"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:746-0400 ThreadID=31644 Component=ngl-lib_NglController Description="EnableProfileRefresh: invoked"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:752-0400 ThreadID=31644 Component=ngl-lib_NglController Description="ProcessV2Profile: handler succeeded (latest profile status 0)"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:759-0400 ThreadID=43452 Component=ngl-lib_NglFeatureManager Description="FetchFlagsAsync : FetchFlags returned with status code: 2"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:769-0400 ThreadID=33056 Component=ngl-lib_FileHandlingUtilsWithLocking Description="WriteFile: Binary lock creation failed or acquire timed out, os error code : 5  reason: Access is denied. "
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:775-0400 ThreadID=33056 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 14 OsErrorCode: 5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:782-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 1, key: App Info"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:960-0400 ThreadID=38084 Component=ngl-lib_NglSDKInterface Description="Create: invoked"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:967-0400 ThreadID=38084 Component=ngl-lib_NglSDKInterface Description="RegisterCallbacks: invoked"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:974-0400 ThreadID=38084 Component=ngl-lib_NglSDKInterface Description="GetEnvironment: invoked"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:980-0400 ThreadID=38084 Component=ngl-lib_NglSDKInterface Description="GetDeviceID: invoked"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:987-0400 ThreadID=38084 Component=ngl-lib_NglSDKInterface Description="GetLastNotifiedProfile: invoked"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:22:994-0400 ThreadID=38084 Component=ngl-lib_NglController Description="GetProfile: request 2 recieved"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:23:001-0400 ThreadID=38084 Component=ngl-lib_NglController Description="GetProfile: request 2 returned status 0"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:15:23:012-0400 ThreadID=38084 Component=ngl-lib_NglSDKInterface Description="GetNglProfileAsJson: invoked"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:20:22:792-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:bf98e3ee-4536-4bcf-bd4d-ee24c99fd2ea SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:20:22:799-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:cfa5f640-ecdd-44cc-a4e4-0cda89229ca5 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:20:22:807-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:1e683928-8f43-494b-ae62-e4167e38bd96 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:20:22:813-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:68877d81-c81d-4e4c-9798-21b71cc945c4 SubCategory:OpenUserAdobeCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:20:22:820-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:62f908cf-97d2-47d7-b5ac-0365778fb283 SubCategory:OpenUserCertStore StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:20:22:827-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:bd8a14cc-6184-4970-bdda-6bda29eae8af SubCategory:WriteASNPFileMetaData StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:20:22:834-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:122e4db5-d02e-4067-b30b-7cab05bfd632 SubCategory:SaveASNPAppInfo StatusCode:240 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:20:22:840-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:1bdde222-79ad-48ba-a6c5-a42c2cdad85e SubCategory:StorageSyncASNPAppInfo StatusCode:258 OsErrorCode:-1"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:20:22:848-0400 ThreadID=26136 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:20:22:854-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:20:22:860-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:20:22:868-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:20:23:016-0400 ThreadID=5760 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:20:23:023-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:30:15:276-0400 ThreadID=26136 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:30:15:284-0400 ThreadID=26136 Component=ngl-lib_NglIngestPersistenceHelper Description="ReadPersistedIngestDataFromFs: Finished with status: 8 | OsErrorCode: 2 | OsErrorDesc: No such file or directory"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:30:15:292-0400 ThreadID=26136 Component=ngl-lib_NglIngestPersistenceHelper Description="ShouldRetryPersistedEvents: status: 8"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:30:23:440-0400 ThreadID=33056 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:30:23:448-0400 ThreadID=33056 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:30:23:456-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:30:23:464-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Package Info"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:30:23:472-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:30:23:480-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Password"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:30:23:488-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:30:23:495-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: User DT"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:30:23:503-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:30:23:512-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: User OS Info"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:30:23:519-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:30:23:527-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: User Profile"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:30:23:534-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:30:23:543-0400 ThreadID=33056 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 14, lSyncAction: 0, key: Username"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:35:23:552-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:66eaa2b2-7217-40a5-8111-0089ade616d3 SubCategory:StorageGenericError StatusCode:503 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:35:23:560-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:7af6f46d-37c3-4288-a140-45bd460c51db SubCategory:StorageSyncProxyPassword StatusCode:258 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:35:23:566-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:c502121e-0bb7-4188-9edb-9260d9d98885 SubCategory:StorageSyncPrincipal StatusCode:258 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:35:23:573-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:d12dba93-756b-42e3-b8bb-1425332fd9c3 SubCategory:StorageSyncUserOsGuid StatusCode:258 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:35:23:580-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:15b5b5c5-b1d2-4257-bebe-3d84c0045437 SubCategory:StorageSyncUserProfile StatusCode:258 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:35:23:587-0400 ThreadID=26136 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:3cc8b036-599e-41eb-8517-26cac8fc2502 SubCategory:StorageSyncProxyUsername StatusCode:258 OsErrorCode:5"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:35:23:596-0400 ThreadID=26136 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:35:23:603-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:35:23:611-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:35:23:620-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:35:23:869-0400 ThreadID=26424 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:35:23:877-0400 ThreadID=26136 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=79db5191-bf4a-48ee-a32f-489cd8ea83f1.1778962514328 Timestamp=2026-05-16T16:45:33:217-0400 ThreadID=33056 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"