SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:264-0400 ThreadID=15400 Component=ngl-lib_NglAppLib Description="InitializeLogger: -------- Initializing session logs --------"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:270-0400 ThreadID=15400 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: No operating configs found"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:275-0400 ThreadID=15400 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: Fallback to NAMED_USER_ONLINE!!"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:280-0400 ThreadID=15400 Component=ngl-lib_NglAppLib Description="SetConfig: OS Name=WINDOWS_64, OS Version=10.0.26200.1"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:286-0400 ThreadID=15400 Component=ngl-lib_NglAppLib Description="SetConfig: NGLLibVersion=1.41.0.11, Environment=5, Runtimemode=NAMED_USER_ONLINE, NpdID="
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:291-0400 ThreadID=15400 Component=ngl-lib_NglAppLib Description="SetConfig succeeded - SetConfig: ClientID=ngl_acrobat_dc1, AppID=AcrobatDC1, AppVersion=26.1.21563.8, NglRunMode=0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:297-0400 ThreadID=15400 Component=ngl-lib_NglAppLib Description="SetConfig: Isotropic0.1778723485000.0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:303-0400 ThreadID=15400 Component=ngl-lib_NglFeatureManager Description="GetOperatingMode : runtime mode : 1"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:309-0400 ThreadID=1664 Component=ngl-lib_DataStorageFs Description="DataStorageFs: mFeatureSupported set to 1 at start"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:319-0400 ThreadID=15400 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: "
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:325-0400 ThreadID=15400 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_41 is empty"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:332-0400 ThreadID=1664 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:338-0400 ThreadID=1664 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:344-0400 ThreadID=15400 Component=ngl-lib_NglIngestPersistenceHelper Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:350-0400 ThreadID=15400 Component=ngl-lib_NglIngestManager Description="NglIngestManager : Initializing Ingest Manager"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:357-0400 ThreadID=1664 Component=ngl-lib_SyncManager Description="SyncManager : Initializing SyncManager"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:364-0400 ThreadID=15400 Component=ngl-lib_NglIngestManager Description="StartIngestService :  Ingest manager started."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:370-0400 ThreadID=63812 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents : Ingest Process - Started"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:376-0400 ThreadID=15400 Component=ngl-lib_NglIngestManager Description="StartIngestService :  Ingest Monitor success thread started."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:383-0400 ThreadID=63812 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents :  Ingest manager State: Running "
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:389-0400 ThreadID=14436 Component=ngl-lib_NglIngestManager Description="MonitorSuccessEventsThread : Ingest Success Event Monitor - Started"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:395-0400 ThreadID=1664 Component=ngl-lib_NGLLibFactory Description="GetOperatingModeFromToolKitConfig : Toolkit config runtime mode : "
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:402-0400 ThreadID=15400 Component=ngl-lib_SyncManager Description="StartSyncService: SyncService started"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:408-0400 ThreadID=9244 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:415-0400 ThreadID=9244 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:422-0400 ThreadID=71452 Component=ngl-lib_OSUtil Description="GetCCDVersion: Successfully retrieved the version of CCD at C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:429-0400 ThreadID=15400 Component=ngl-lib_NglController Description="SetNglWorkflowParams: Custom CEF-Resource mode: 1"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:436-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:443-0400 ThreadID=71452 Component=ngl-lib_OSUtil Description="GetNGLWFVersion: Successfully retrieved the version of NGLWF at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf.exe"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:450-0400 ThreadID=15400 Component=ngl-lib_NglController Description="VerifyAndSetNglWfDirPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\NGL\cefWorkflow\adobe_licensing_wf_acro.exe"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:457-0400 ThreadID=15400 Component=ngl-lib_NglController Description="VerifyAndSetCefResourcesPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroCEF"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:464-0400 ThreadID=9244 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:470-0400 ThreadID=71452 Component=ngl-lib_OSUtil Description="GetNGLWFHelperVersion: Successfully retrieved the version of NGLWF Helper at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf_helper.exe"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:477-0400 ThreadID=1664 Component=ngl-lib_NGLLibFactory Description="GetIsSoftVirtualizationModeEnabled: Setting Soft Virtual Enviroment TRUE as its a virtual env."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:484-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:490-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:497-0400 ThreadID=9244 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:503-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:510-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:517-0400 ThreadID=15400 Component=ngl-lib_OSUtil Description="InitWebViewData: Webview version: 148.0.3967.70"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:524-0400 ThreadID=15400 Component=ngl-lib_OSUtil Description="PopulateAllBrowserVersions: CEF: CEF:112.7.0.0:1.14.0.2, Webview: WebView2:148.0.3967.70, IE: IE-11.1882.26100.0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:531-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:537-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:544-0400 ThreadID=15400 Component=ngl-lib_OSUtil Description="GetLocalBrowserOverrides: No local config file found falling back to default browser sequence."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:551-0400 ThreadID=15400 Component=ngl-lib_OSUtil Description="SetEmbeddedBrowserVersion: EmbeddedBrowserVersion: WebView2:148.0.3967.70"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:557-0400 ThreadID=15400 Component=ngl-lib_NglController Description="SetNgluPath: adobe licensing helper not found in path from NglAppLibConfig, using from default location"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:564-0400 ThreadID=1664 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:571-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:577-0400 ThreadID=15400 Component=ngl-lib_NglController Description="NglController: constructor invoked in 5 license mode, NglRunMode - 0 & ReInitStatus failure ExtBrwAuth_Enabled:True"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:584-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:591-0400 ThreadID=1664 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:598-0400 ThreadID=1664 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info_ATTRIBUTES; status: 8 OsErrorCode: 2"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:604-0400 ThreadID=9244 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:611-0400 ThreadID=15400 Component=ngl-lib_NglController Description="InitializeProfileUpdates: invoked and running in headed mode"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:618-0400 ThreadID=15400 Component=ngl-lib_NglController Description="ONGLIPUI: invoked and running in headed mode"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:625-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:633-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:640-0400 ThreadID=9244 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:647-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:658-0400 ThreadID=1664 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:671-0400 ThreadID=1664 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:679-0400 ThreadID=1664 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 "
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:686-0400 ThreadID=1664 Component=ngl-lib_InMemoryStorage Description="SetASNP  Setting onLocalSignout as it does have a valid value, before - 10 , now - 404"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:693-0400 ThreadID=1664 Component=ngl-lib_NUSecureProfileFetcher Description="ValidateAndGetCachedSP : ASNP from cache successfully retrieved/validated"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:699-0400 ThreadID=1664 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile ASNP ID: 0443d034-e8db-4487-af59-8ac3cc41e9ad"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:706-0400 ThreadID=1664 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile Status: Success"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:715-0400 ThreadID=1664 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:722-0400 ThreadID=1664 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:729-0400 ThreadID=1664 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Prefetched Info; status: 8 OsErrorCode: 2"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:736-0400 ThreadID=1664 Component=ngl-lib_DataStorage Description="HandleGetFromStorageForAsnp: Get from FS failed with status: 8, falling back to legacy storage to fetch"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:743-0400 ThreadID=1664 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:750-0400 ThreadID=1664 Component=ngl-lib_NUSecureProfileDao Description="GetPrefetchedSecureProfile : Prefetched ASNP not found"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:756-0400 ThreadID=1664 Component=ngl-lib_NUSecureProfileFetcher ErrorID=SPDaoLevelStatus:11 Description="ValidateAndGetPrefetchedSP : Failed to fetch prefetched ASNP"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:764-0400 ThreadID=1664 Component=ngl-lib_NglAppLib ErrorID=228 Description="GetPrefetchedNglProfile Status: Data Not Found : Cached NGL Profile"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:771-0400 ThreadID=1664 Component=ngl-lib_NglController Description="GetCachedProfile: Update refresh interval to 87840000 "
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:777-0400 ThreadID=1664 Component=ngl-lib_NglController Description="SetCommitmentFromNglProfile: Setting CommitmentType: YEAR"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:784-0400 ThreadID=15400 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 1 api: 0 data?: no workflow?: no"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:790-0400 ThreadID=15400 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 2 api: 0 data?: no workflow?: no"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:797-0400 ThreadID=15400 Component=ngl-lib_NglController Description="InitializeProfileUpdatesInternal: Initial internal status = 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:804-0400 ThreadID=15400 Component=ngl-lib_OfflineStatusSpotter Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:810-0400 ThreadID=15400 Component=ngl-lib_NglAbuseSpotterManager Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:817-0400 ThreadID=36220 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Starting spotter thread"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:823-0400 ThreadID=36220 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Task popped from queue"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:830-0400 ThreadID=15400 Component=ngl-lib_NglNotificationManager Description="DetermineFeatureEnabled: Is Feature Enabled: 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:836-0400 ThreadID=36220 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:842-0400 ThreadID=36220 Component=ngl-lib_OfflineStatusSpotter Description="ReadOfflineStatusDataFromFs: Finished with status: 8 | OsErrorCode: 2 | OsErrorDesc: No such file or directory"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:848-0400 ThreadID=36220 Component=ngl-lib_OfflineStatusSpotter Description="SendEventIfRequired: returnStatus: 8"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:855-0400 ThreadID=15400 Component=ngl-lib_NglController Description="LogCurrentUser: CachedNotValidated UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:861-0400 ThreadID=15400 Component=ngl-lib_NglController Description="GetAMTData: invoked"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:868-0400 ThreadID=15400 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:875-0400 ThreadID=15400 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered locales list is identical to passed locales as no installed locales were found."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:883-0400 ThreadID=1664 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Platform is Virtual | VDI: 0 "
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:889-0400 ThreadID=15400 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:896-0400 ThreadID=1664 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Key=5c1d49d546d6b3278d17bd9d30eafc32357faccc3b675c2f19e9bd37e46bbe2a"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:903-0400 ThreadID=1664 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: DP API CNG functions success "
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:909-0400 ThreadID=15400 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:916-0400 ThreadID=63812 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:922-0400 ThreadID=1664 Component=ngl-lib_NglController Description="SubmitWebViewIngestData: Webview runtime is installed."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:929-0400 ThreadID=15400 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:936-0400 ThreadID=15400 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:944-0400 ThreadID=15400 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:951-0400 ThreadID=1664 Component=ngl-lib_OSUtil Description="<hidden>: Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroTray.exe"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:958-0400 ThreadID=63812 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:967-0400 ThreadID=15400 Component=ngl-lib_NglController Description="InitializeWorkflows: invoked"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:975-0400 ThreadID=63812 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:982-0400 ThreadID=15400 Component=ngl-lib_NglAppLib Description="SetAppRuntimeConfig: AppLocale=en_US"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:989-0400 ThreadID=63812 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:29:997-0400 ThreadID=63812 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:004-0400 ThreadID=63812 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:014-0400 ThreadID=62756 Component=ngl-lib_NglController Description="InitialProfileTimer: app is licensed"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:022-0400 ThreadID=63812 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:030-0400 ThreadID=46028 Component=ngl-lib_NUSecureProfileFetcher Description="GetDeviceTokenAndProfile : invoked"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:038-0400 ThreadID=63812 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:047-0400 ThreadID=1664 Component=ngl-lib_OSUtil Description="<hidden>: Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroTray.exe"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:055-0400 ThreadID=46028 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:064-0400 ThreadID=46028 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:074-0400 ThreadID=46028 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:083-0400 ThreadID=46028 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:091-0400 ThreadID=46028 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:099-0400 ThreadID=46028 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:107-0400 ThreadID=46028 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:117-0400 ThreadID=46028 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://ims-prod06.adobelogin.com/ims/token/v4"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:250-0400 ThreadID=62756 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:258-0400 ThreadID=63812 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:381-0400 ThreadID=62756 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:390-0400 ThreadID=46028 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:398-0400 ThreadID=46028 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceTokenInternal -> LogHttpResponse : clientId: ngl_acrobat_dc1 | ScopeId: openid,AdobeID | UserAgent: N | HttpRequestStatus: 0 | HttpResponseCode: 200 | X-Debug-Id: a5f01aed-e75d-467f-8ef4-91ae3a6914bd"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:406-0400 ThreadID=46028 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchAccessToken returned : 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:415-0400 ThreadID=46028 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken: IMS http request success, trigger update IMS status"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:424-0400 ThreadID=13336 Component=ngl-lib_NgluCommands Description="UpdateSSOFiles Updated flag file with value IMS_ACTIVE"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:433-0400 ThreadID=13336 Component=ngl-lib_NgluCommands Description="Update IMS status to file succeed"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:442-0400 ThreadID=46028 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:450-0400 ThreadID=46028 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:459-0400 ThreadID=46028 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info_ATTRIBUTES; status: 8 OsErrorCode: 2"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:483-0400 ThreadID=46028 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:493-0400 ThreadID=46028 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:501-0400 ThreadID=46028 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 "
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:509-0400 ThreadID=46028 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:517-0400 ThreadID=46028 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:524-0400 ThreadID=46028 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:532-0400 ThreadID=46028 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Fetching Information for User : Req-Id-075fbdd6-59a5-4a30-b9c3-3d58b4056e20"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:539-0400 ThreadID=46028 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:546-0400 ThreadID=46028 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:555-0400 ThreadID=46028 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://lcs-cops.adobe.io/desktops/access_profile/v3"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:724-0400 ThreadID=62756 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 304"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:734-0400 ThreadID=46028 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:743-0400 ThreadID=46028 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-Request-Id: Req-Id-075fbdd6-59a5-4a30-b9c3-3d58b4056e20"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:751-0400 ThreadID=46028 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-NGL-Desktop-ASNP-Flags: "
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:761-0400 ThreadID=46028 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Received 204/304 in http request"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:769-0400 ThreadID=46028 Component=ngl-lib_NamedUserCOPRetriever Description="GetCOP : Recieved a 204 "
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:779-0400 ThreadID=46028 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:788-0400 ThreadID=46028 Component=ngl-lib_NUSecureProfileFetcher ErrorID=COPRetrieverStatus:13 Description="GetDeviceTokenAndProfile : We have a valid access token but could not reach COPS, fill in userprofile from IMS"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:797-0400 ThreadID=46028 Component=ngl-lib_NglAppLib ErrorID=110 Description="GetLatestNglProfile Status: Unhandled Error"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:805-0400 ThreadID=46028 Component=ngl-lib_NglController Description="ProcessV2Profile: mIsTempLicense=0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:813-0400 ThreadID=46028 Component=ngl-lib_NglController Description="ONGLPP: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:822-0400 ThreadID=46028 Component=ngl-lib_NglController Description="HandleV2Response: Handle NUL response (request 2 type 4 status 110 sequence initial)"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:830-0400 ThreadID=46028 Component=ngl-lib_NglController Description="ProcessV2Profile: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:838-0400 ThreadID=46028 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile fetch got NO CONTENT response from server, use cached profile"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:847-0400 ThreadID=46028 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile failure: licensed from cache (profile status 0)"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:855-0400 ThreadID=46028 Component=ngl-lib_NglController Description="LogCurrentUser: Cached UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:863-0400 ThreadID=46028 Component=ngl-lib_NglController Description="NotifyData: request id: 2 api: 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:871-0400 ThreadID=46028 Component=ngl-lib_NglSDKInterface Description="SetLatestProfileDataId: invoked with id: 2"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:878-0400 ThreadID=15400 Component=ngl-lib_NglController Description="GetProfile: request 2 recieved"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:885-0400 ThreadID=46028 Component=ngl-lib_NglController Description="StartRecurringAuthAndProfileChecks: invoked"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:892-0400 ThreadID=15400 Component=ngl-lib_NglController Description="GetProfile: request 2 returned status 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:900-0400 ThreadID=15400 Component=ngl-lib_NglController Description="GetAMTData: invoked"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:906-0400 ThreadID=15400 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:913-0400 ThreadID=15400 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered locales list is identical to passed locales as no installed locales were found."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:921-0400 ThreadID=46028 Component=ngl-lib_NglController Description="EnableProfileRefresh: invoked"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:928-0400 ThreadID=62756 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: "
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:936-0400 ThreadID=15400 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:943-0400 ThreadID=62756 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_41 is empty"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:950-0400 ThreadID=15400 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:957-0400 ThreadID=62756 Component=ngl-lib_NglFeatureManager Description="FetchFlagsAsync : FetchFlags returned with status code: 15"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:965-0400 ThreadID=15400 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:972-0400 ThreadID=15400 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:979-0400 ThreadID=15400 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:986-0400 ThreadID=15400 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:30:993-0400 ThreadID=15400 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:31:000-0400 ThreadID=15400 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:31:006-0400 ThreadID=15400 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:31:013-0400 ThreadID=15400 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:33:316-0400 ThreadID=15400 Component=ngl-lib_NglController Description="GetImsAccessToken: invoked clientId: ngl_acrobat_dc1 clientScope: openid,AdobeID data?: yes workflow?: no forceRefresh:no"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:33:323-0400 ThreadID=15400 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 3 api: 2 data?: yes workflow?: no"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:33:331-0400 ThreadID=62756 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:33:338-0400 ThreadID=62756 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:33:345-0400 ThreadID=62756 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchCachedAccessToken returned : 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:33:352-0400 ThreadID=62756 Component=ngl-lib_NglCommonLib Description="ImsAccessTokenInternal - returned with NglStatusCode:0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:33:359-0400 ThreadID=62756 Component=ngl-lib_NglAppLib Description="ImsAccessToken Status: Success"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:33:366-0400 ThreadID=62756 Component=ngl-lib_NglController Description="ProcessImsResult: request id: 3 api: 2 status: 0 workflow?: yes spinner?: no"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:33:372-0400 ThreadID=62756 Component=ngl-lib_NglController Description="NotifyData: request id: 3 api: 2"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:33:379-0400 ThreadID=62756 Component=ngl-lib_NglController Description="GetImsAccessToken: request 3 recieved"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:33:385-0400 ThreadID=62756 Component=ngl-lib_NglController Description="GetImsAccessToken: request 3 returned status 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:11:34:635-0400 ThreadID=51532 Component=ngl-lib_NglController Description="PostLogFile: Too many log files combined all versions of the app, discarding old 2 files before uploading"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:16:30:269-0400 ThreadID=63812 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:577952c0-ccb6-4887-87d9-9a9637e0c091 SubCategory:WebViewStatus StatusCode:0 OsErrorCode:0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:16:30:286-0400 ThreadID=63812 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:16:30:294-0400 ThreadID=63812 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:16:30:301-0400 ThreadID=63812 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:16:30:308-0400 ThreadID=63812 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:16:30:315-0400 ThreadID=63812 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:16:30:321-0400 ThreadID=63812 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:16:30:334-0400 ThreadID=63812 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:16:30:530-0400 ThreadID=48440 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:16:30:539-0400 ThreadID=63812 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:26:37:054-0400 ThreadID=9244 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:26:37:061-0400 ThreadID=9244 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:26:37:068-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:26:37:075-0400 ThreadID=9244 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:26:37:082-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:26:37:089-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:26:37:096-0400 ThreadID=9244 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:26:37:103-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:26:37:110-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:26:37:118-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:26:37:125-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:26:37:132-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:26:37:139-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:26:37:146-0400 ThreadID=9244 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:26:37:152-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:26:37:159-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:26:37:167-0400 ThreadID=9244 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:26:37:173-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:41:43:629-0400 ThreadID=9244 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:41:43:635-0400 ThreadID=9244 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:41:43:641-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:41:43:647-0400 ThreadID=9244 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:41:43:653-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:41:43:658-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:41:43:664-0400 ThreadID=9244 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:41:43:669-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:41:43:675-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:41:43:681-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:41:43:686-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:41:43:693-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:41:43:699-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:41:43:705-0400 ThreadID=9244 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:41:43:710-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:41:43:715-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:41:43:721-0400 ThreadID=9244 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=3b889e1d-485b-4abb-9e0e-e82dc18a2918.1779325889264 Timestamp=2026-05-20T21:41:43:726-0400 ThreadID=9244 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"