SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:48:927-0400 ThreadID=34056 Component=ngl-lib_NglAppLib Description="InitializeLogger: -------- Initializing session logs --------"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:48:934-0400 ThreadID=6092 Component=ngl-lib_OSUtil Description="GetNGLWFHelperVersion: Successfully retrieved the version of NGLWF Helper at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf_helper.exe"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:48:951-0400 ThreadID=34056 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: No operating configs found"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:48:974-0400 ThreadID=68940 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:48:993-0400 ThreadID=34056 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: Fallback to NAMED_USER_ONLINE!!"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:000-0400 ThreadID=68940 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:007-0400 ThreadID=34056 Component=ngl-lib_NglAppLib Description="SetConfig: OS Name=WINDOWS_64, OS Version=10.0.26200.1"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:014-0400 ThreadID=20284 Component=ngl-lib_NglController Description="NglController: constructor invoked in 5 license mode, NglRunMode - 0 & ReInitStatus failure ExtBrwAuth_Enabled:True"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:021-0400 ThreadID=34056 Component=ngl-lib_NglAppLib Description="SetConfig: NGLLibVersion=1.41.0.11, Environment=5, Runtimemode=NAMED_USER_ONLINE, NpdID="
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:037-0400 ThreadID=20284 Component=ngl-lib_NglController Description="InitializeProfileUpdates: invoked and running in headed mode"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:054-0400 ThreadID=34056 Component=ngl-lib_NglAppLib Description="SetConfig succeeded - SetConfig: ClientID=ngl_acrobat_dc1, AppID=AcrobatDC1, AppVersion=26.1.21563.8, NglRunMode=0"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:080-0400 ThreadID=7352 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:117-0400 ThreadID=34056 Component=ngl-lib_NglAppLib Description="SetConfig: Isotropic0.1778723485000.0"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:124-0400 ThreadID=20284 Component=ngl-lib_NglController Description="ONGLIPUI: invoked and running in headed mode"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:132-0400 ThreadID=34056 Component=ngl-lib_NglFeatureManager Description="GetOperatingMode : runtime mode : 1"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:140-0400 ThreadID=68940 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:158-0400 ThreadID=41196 Component=ngl-lib_DataStorageFs Description="DataStorageFs: mFeatureSupported set to 1 at start"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:173-0400 ThreadID=7352 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:190-0400 ThreadID=34056 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: "
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:198-0400 ThreadID=68940 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:206-0400 ThreadID=34056 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_41 is empty"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:224-0400 ThreadID=7352 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 "
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:232-0400 ThreadID=41196 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:242-0400 ThreadID=7352 Component=ngl-lib_InMemoryStorage Description="SetASNP  Setting onLocalSignout as it does have a valid value, before - 10 , now - 404"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:255-0400 ThreadID=41196 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:269-0400 ThreadID=7352 Component=ngl-lib_NUSecureProfileFetcher Description="ValidateAndGetCachedSP : ASNP from cache successfully retrieved/validated"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:285-0400 ThreadID=34056 Component=ngl-lib_NglIngestPersistenceHelper Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:294-0400 ThreadID=7352 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile ASNP ID: 0443d034-e8db-4487-af59-8ac3cc41e9ad"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:302-0400 ThreadID=34056 Component=ngl-lib_NglIngestManager Description="NglIngestManager : Initializing Ingest Manager"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:310-0400 ThreadID=7352 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile Status: Success"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:319-0400 ThreadID=41196 Component=ngl-lib_SyncManager Description="SyncManager : Initializing SyncManager"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:340-0400 ThreadID=7352 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:340-0400 ThreadID=34056 Component=ngl-lib_NglIngestManager Description="StartIngestService :  Ingest manager started."
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:355-0400 ThreadID=60576 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents : Ingest Process - Started"
ason: No such file or directory"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:364-0400 ThreadID=7352 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Prefetched Info; status: 8 OsErrorCode: 2"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:380-0400 ThreadID=7352 Component=ngl-lib_DataStorage Description="HandleGetFromStorageForAsnp: Get from FS failed with status: 8, falling back to legacy storage to fetch"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:396-0400 ThreadID=68940 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:396-0400 ThreadID=12176 Component=ngl-lib_NglIngestManager Description="MonitorSuccessEventsThread : Ingest Success Event Monitor - Started"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:413-0400 ThreadID=7352 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:429-0400 ThreadID=41196 Component=ngl-lib_NGLLibFactory Description="GetOperatingModeFromToolKitConfig : Toolkit config runtime mode : "
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:443-0400 ThreadID=58212 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:443-0400 ThreadID=7352 Component=ngl-lib_NUSecureProfileDao Description="GetPrefetchedSecureProfile : Prefetched ASNP not found"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:459-0400 ThreadID=7352 Component=ngl-lib_NUSecureProfileFetcher ErrorID=SPDaoLevelStatus:11 Description="ValidateAndGetPrefetchedSP : Failed to fetch prefetched ASNP"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:476-0400 ThreadID=7352 Component=ngl-lib_NglAppLib ErrorID=228 Description="GetPrefetchedNglProfile Status: Data Not Found : Cached NGL Profile"
dobe Creative Cloud\ACC\Creative Cloud.exe"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:495-0400 ThreadID=34056 Component=ngl-lib_NglController Description="SetNglWorkflowParams: Custom CEF-Resource mode: 1"
 "
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:513-0400 ThreadID=58212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:530-0400 ThreadID=7352 Component=ngl-lib_NglController Description="SetCommitmentFromNglProfile: Setting CommitmentType: YEAR"
viroment TRUE as its a virtual env."
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:538-0400 ThreadID=28620 Component=ngl-lib_OSUtil Description="GetNGLWFVersion: Successfully retrieved the version of NGLWF at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf.exe"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:547-0400 ThreadID=34056 Component=ngl-lib_NglController Description="VerifyAndSetNglWfDirPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\NGL\cefWorkflow\adobe_licensing_wf_acro.exe"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:566-0400 ThreadID=34056 Component=ngl-lib_NglController Description="VerifyAndSetCefResourcesPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroCEF"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:566-0400 ThreadID=68940 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:574-0400 ThreadID=28620 Component=ngl-lib_OSUtil Description="GetNGLWFHelperVersion: Successfully retrieved the version of NGLWF Helper at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf_helper.exe"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:599-0400 ThreadID=68940 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:631-0400 ThreadID=34056 Component=ngl-lib_OSUtil Description="InitWebViewData: Webview version: 148.0.3967.70"
nternal status = 0"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:650-0400 ThreadID=68940 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:650-0400 ThreadID=34056 Component=ngl-lib_OSUtil Description="PopulateAllBrowserVersions: CEF: CEF:112.7.0.0:1.14.0.2, Webview: WebView2:148.0.3967.70, IE: IE-11.1882.26100.0"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:666-0400 ThreadID=58212 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:678-0400 ThreadID=20284 Component=ngl-lib_NglAbuseSpotterManager Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
."
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:694-0400 ThreadID=36652 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Starting spotter thread"
0 OsErrorCode: 0"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:710-0400 ThreadID=36652 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Task popped from queue"
lling back to default browser sequence."
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:725-0400 ThreadID=20284 Component=ngl-lib_NglNotificationManager Description="DetermineFeatureEnabled: Is Feature Enabled: 0"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:737-0400 ThreadID=41196 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:753-0400 ThreadID=36652 Component=ngl-lib_OfflineStatusSpotter Description="ReadOfflineStatusDataFromFs: Finished with status: 8 | OsErrorCode: 2 | OsErrorDesc: No such file or directory"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:763-0400 ThreadID=34056 Component=ngl-lib_OSUtil Description="SetEmbeddedBrowserVersion: EmbeddedBrowserVersion: WebView2:148.0.3967.70"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:785-0400 ThreadID=20284 Component=ngl-lib_NglController Description="LogCurrentUser: CachedNotValidated UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:813-0400 ThreadID=34056 Component=ngl-lib_NglController Description="SetNgluPath: adobe licensing helper not found in path from NglAppLibConfig, using from default location"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:836-0400 ThreadID=58212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:836-0400 ThreadID=7352 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Key=5c1d49d546d6b3278d17bd9d30eafc32357faccc3b675c2f19e9bd37e46bbe2a"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:848-0400 ThreadID=20284 Component=ngl-lib_NglController Description="GetAMTData: invoked"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:848-0400 ThreadID=34056 Component=ngl-lib_NglController Description="NglController: constructor invoked in 5 license mode, NglRunMode - 0 & ReInitStatus failure ExtBrwAuth_Enabled:True"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:858-0400 ThreadID=34056 Component=ngl-lib_NglController Description="InitializeProfileUpdates: invoked and running in headed mode"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:865-0400 ThreadID=20284 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:885-0400 ThreadID=58212 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:908-0400 ThreadID=58212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
to passed locales as no installed locales were found."
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:934-0400 ThreadID=58212 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:934-0400 ThreadID=55764 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:952-0400 ThreadID=7352 Component=ngl-lib_NglController Description="SubmitWebViewIngestData: Webview runtime is installed."
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:952-0400 ThreadID=58212 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=3539f702-a7e4-4e88-a2d7-0c9b749833f3.1779279048073 Timestamp=2026-05-20T08:10:49:963-0400 ThreadID=20284 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked"
SessionID=de14a619-2dad-40eb-9316-a20115a8e902.1779279048927 Timestamp=2026-05-20T08:10:49:963-0400 ThreadID=58212 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."