SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:391-0400 ThreadID=71920 Component=ngl-lib_NglAppLib Description="InitializeLogger: -------- Initializing session logs --------"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:398-0400 ThreadID=71920 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: No operating configs found"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:404-0400 ThreadID=71920 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: Fallback to NAMED_USER_ONLINE!!"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:410-0400 ThreadID=71920 Component=ngl-lib_NglAppLib Description="SetConfig: OS Name=WINDOWS_64, OS Version=10.0.26200.1"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:416-0400 ThreadID=71920 Component=ngl-lib_NglAppLib Description="SetConfig: NGLLibVersion=1.41.0.11, Environment=5, Runtimemode=NAMED_USER_ONLINE, NpdID="
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:425-0400 ThreadID=71920 Component=ngl-lib_NglAppLib Description="SetConfig succeeded - SetConfig: ClientID=ngl_acrobat_dc1, AppID=AcrobatDC1, AppVersion=26.1.21563.8, NglRunMode=0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:432-0400 ThreadID=71920 Component=ngl-lib_NglAppLib Description="SetConfig: Isotropic0.1778723485000.0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:440-0400 ThreadID=71920 Component=ngl-lib_NglFeatureManager Description="GetOperatingMode : runtime mode : 1"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:447-0400 ThreadID=50744 Component=ngl-lib_DataStorageFs Description="DataStorageFs: mFeatureSupported set to 1 at start"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:454-0400 ThreadID=71920 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: "
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:461-0400 ThreadID=71920 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_41 is empty"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:468-0400 ThreadID=50744 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:474-0400 ThreadID=50744 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:482-0400 ThreadID=71920 Component=ngl-lib_NglIngestPersistenceHelper Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:490-0400 ThreadID=71920 Component=ngl-lib_NglIngestManager Description="NglIngestManager : Initializing Ingest Manager"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:497-0400 ThreadID=50744 Component=ngl-lib_SyncManager Description="SyncManager : Initializing SyncManager"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:504-0400 ThreadID=71920 Component=ngl-lib_NglIngestManager Description="StartIngestService :  Ingest manager started."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:510-0400 ThreadID=10780 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents : Ingest Process - Started"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:516-0400 ThreadID=71920 Component=ngl-lib_NglIngestManager Description="StartIngestService :  Ingest Monitor success thread started."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:523-0400 ThreadID=10780 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents :  Ingest manager State: Running "
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:529-0400 ThreadID=40668 Component=ngl-lib_NglIngestManager Description="MonitorSuccessEventsThread : Ingest Success Event Monitor - Started"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:535-0400 ThreadID=50744 Component=ngl-lib_NGLLibFactory Description="GetOperatingModeFromToolKitConfig : Toolkit config runtime mode : "
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:543-0400 ThreadID=71920 Component=ngl-lib_SyncManager Description="StartSyncService: SyncService started"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:549-0400 ThreadID=35684 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:558-0400 ThreadID=35684 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:565-0400 ThreadID=56704 Component=ngl-lib_OSUtil Description="GetCCDVersion: Successfully retrieved the version of CCD at C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:572-0400 ThreadID=71920 Component=ngl-lib_NglController Description="SetNglWorkflowParams: Custom CEF-Resource mode: 1"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:585-0400 ThreadID=35684 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:592-0400 ThreadID=56704 Component=ngl-lib_OSUtil Description="GetNGLWFVersion: Successfully retrieved the version of NGLWF at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf.exe"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:598-0400 ThreadID=71920 Component=ngl-lib_NglController Description="VerifyAndSetNglWfDirPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\NGL\cefWorkflow\adobe_licensing_wf_acro.exe"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:605-0400 ThreadID=71920 Component=ngl-lib_NglController Description="VerifyAndSetCefResourcesPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroCEF"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:612-0400 ThreadID=35684 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:620-0400 ThreadID=56704 Component=ngl-lib_OSUtil Description="GetNGLWFHelperVersion: Successfully retrieved the version of NGLWF Helper at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf_helper.exe"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:627-0400 ThreadID=50744 Component=ngl-lib_NGLLibFactory Description="GetIsSoftVirtualizationModeEnabled: Setting Soft Virtual Enviroment TRUE as its a virtual env."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:633-0400 ThreadID=71920 Component=ngl-lib_OSUtil Description="InitWebViewData: Webview version: 148.0.3967.70"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:640-0400 ThreadID=71920 Component=ngl-lib_OSUtil Description="PopulateAllBrowserVersions: CEF: CEF:112.7.0.0:1.14.0.2, Webview: WebView2:148.0.3967.70, IE: IE-11.1882.26100.0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:646-0400 ThreadID=35684 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:652-0400 ThreadID=35684 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:659-0400 ThreadID=71920 Component=ngl-lib_OSUtil Description="GetLocalBrowserOverrides: No local config file found falling back to default browser sequence."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:664-0400 ThreadID=71920 Component=ngl-lib_OSUtil Description="SetEmbeddedBrowserVersion: EmbeddedBrowserVersion: WebView2:148.0.3967.70"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:673-0400 ThreadID=71920 Component=ngl-lib_NglController Description="SetNgluPath: adobe licensing helper not found in path from NglAppLibConfig, using from default location"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:679-0400 ThreadID=35684 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:686-0400 ThreadID=71920 Component=ngl-lib_NglController Description="NglController: constructor invoked in 5 license mode, NglRunMode - 0 & ReInitStatus failure ExtBrwAuth_Enabled:True"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:692-0400 ThreadID=71920 Component=ngl-lib_NglController Description="InitializeProfileUpdates: invoked and running in headed mode"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:699-0400 ThreadID=71920 Component=ngl-lib_NglController Description="ONGLIPUI: invoked and running in headed mode"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:706-0400 ThreadID=50744 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:713-0400 ThreadID=35684 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:720-0400 ThreadID=50744 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:727-0400 ThreadID=50744 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info_ATTRIBUTES; status: 8 OsErrorCode: 2"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:733-0400 ThreadID=35684 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:741-0400 ThreadID=35684 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:757-0400 ThreadID=35684 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:771-0400 ThreadID=50744 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:778-0400 ThreadID=35684 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:784-0400 ThreadID=35684 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:791-0400 ThreadID=50744 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:797-0400 ThreadID=35684 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:804-0400 ThreadID=35684 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:816-0400 ThreadID=35684 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:823-0400 ThreadID=50744 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 "
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:830-0400 ThreadID=35684 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:838-0400 ThreadID=50744 Component=ngl-lib_InMemoryStorage Description="SetASNP  Setting onLocalSignout as it does have a valid value, before - 10 , now - 404"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:845-0400 ThreadID=50744 Component=ngl-lib_NUSecureProfileFetcher Description="ValidateAndGetCachedSP : ASNP from cache successfully retrieved/validated"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:852-0400 ThreadID=35684 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:859-0400 ThreadID=50744 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile ASNP ID: 0443d034-e8db-4487-af59-8ac3cc41e9ad"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:865-0400 ThreadID=50744 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile Status: Success"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:873-0400 ThreadID=50744 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:880-0400 ThreadID=50744 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:886-0400 ThreadID=50744 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Prefetched Info; status: 8 OsErrorCode: 2"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:893-0400 ThreadID=50744 Component=ngl-lib_DataStorage Description="HandleGetFromStorageForAsnp: Get from FS failed with status: 8, falling back to legacy storage to fetch"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:901-0400 ThreadID=50744 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:907-0400 ThreadID=50744 Component=ngl-lib_NUSecureProfileDao Description="GetPrefetchedSecureProfile : Prefetched ASNP not found"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:914-0400 ThreadID=50744 Component=ngl-lib_NUSecureProfileFetcher ErrorID=SPDaoLevelStatus:11 Description="ValidateAndGetPrefetchedSP : Failed to fetch prefetched ASNP"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:920-0400 ThreadID=50744 Component=ngl-lib_NglAppLib ErrorID=228 Description="GetPrefetchedNglProfile Status: Data Not Found : Cached NGL Profile"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:928-0400 ThreadID=50744 Component=ngl-lib_NglController Description="GetCachedProfile: Update refresh interval to 87840000 "
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:935-0400 ThreadID=50744 Component=ngl-lib_NglController Description="SetCommitmentFromNglProfile: Setting CommitmentType: YEAR"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:942-0400 ThreadID=71920 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 1 api: 0 data?: no workflow?: no"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:948-0400 ThreadID=71920 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 2 api: 0 data?: no workflow?: no"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:955-0400 ThreadID=71920 Component=ngl-lib_NglController Description="InitializeProfileUpdatesInternal: Initial internal status = 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:962-0400 ThreadID=71920 Component=ngl-lib_OfflineStatusSpotter Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:968-0400 ThreadID=71920 Component=ngl-lib_NglAbuseSpotterManager Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:976-0400 ThreadID=37672 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Starting spotter thread"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:982-0400 ThreadID=37672 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Task popped from queue"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:989-0400 ThreadID=71920 Component=ngl-lib_NglNotificationManager Description="DetermineFeatureEnabled: Is Feature Enabled: 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:53:995-0400 ThreadID=37672 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:002-0400 ThreadID=37672 Component=ngl-lib_OfflineStatusSpotter Description="ReadOfflineStatusDataFromFs: Finished with status: 8 | OsErrorCode: 2 | OsErrorDesc: No such file or directory"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:009-0400 ThreadID=50744 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Platform is Virtual | VDI: 0 "
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:016-0400 ThreadID=71920 Component=ngl-lib_NglController Description="LogCurrentUser: CachedNotValidated UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:023-0400 ThreadID=71920 Component=ngl-lib_NglController Description="GetAMTData: invoked"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:029-0400 ThreadID=71920 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:037-0400 ThreadID=71920 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered locales list is identical to passed locales as no installed locales were found."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:044-0400 ThreadID=37672 Component=ngl-lib_OfflineStatusSpotter Description="SendEventIfRequired: returnStatus: 8"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:051-0400 ThreadID=50744 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Key=5c1d49d546d6b3278d17bd9d30eafc32357faccc3b675c2f19e9bd37e46bbe2a"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:058-0400 ThreadID=50744 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: DP API CNG functions success "
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:066-0400 ThreadID=50744 Component=ngl-lib_NglController Description="SubmitWebViewIngestData: Webview runtime is installed."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:073-0400 ThreadID=71920 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:080-0400 ThreadID=50744 Component=ngl-lib_OSUtil Description="<hidden>: Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroTray.exe"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:087-0400 ThreadID=10780 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:094-0400 ThreadID=71920 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:101-0400 ThreadID=71920 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:109-0400 ThreadID=71920 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:116-0400 ThreadID=10780 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:123-0400 ThreadID=71920 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:132-0400 ThreadID=10780 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:152-0400 ThreadID=71920 Component=ngl-lib_NglController Description="InitializeWorkflows: invoked"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:162-0400 ThreadID=71920 Component=ngl-lib_NglAppLib Description="SetAppRuntimeConfig: AppLocale=en_US"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:171-0400 ThreadID=10780 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:183-0400 ThreadID=10780 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:193-0400 ThreadID=10780 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:201-0400 ThreadID=10780 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:212-0400 ThreadID=50744 Component=ngl-lib_OSUtil Description="<hidden>: Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroTray.exe"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:223-0400 ThreadID=22856 Component=ngl-lib_NglController Description="InitialProfileTimer: app is licensed"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:242-0400 ThreadID=10780 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:254-0400 ThreadID=14800 Component=ngl-lib_NUSecureProfileFetcher Description="GetDeviceTokenAndProfile : invoked"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:264-0400 ThreadID=14800 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:278-0400 ThreadID=14800 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:290-0400 ThreadID=14800 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:300-0400 ThreadID=14800 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:309-0400 ThreadID=14800 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:319-0400 ThreadID=14800 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:328-0400 ThreadID=14800 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:339-0400 ThreadID=14800 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://ims-prod06.adobelogin.com/ims/token/v4"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:461-0400 ThreadID=22856 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:469-0400 ThreadID=10780 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:602-0400 ThreadID=22856 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:612-0400 ThreadID=14800 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:621-0400 ThreadID=14800 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceTokenInternal -> LogHttpResponse : clientId: ngl_acrobat_dc1 | ScopeId: openid,AdobeID | UserAgent: N | HttpRequestStatus: 0 | HttpResponseCode: 200 | X-Debug-Id: ea22f92a-2e37-4b97-a528-473847cc4421"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:629-0400 ThreadID=14800 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchAccessToken returned : 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:637-0400 ThreadID=14800 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken: IMS http request success, trigger update IMS status"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:646-0400 ThreadID=7364 Component=ngl-lib_NgluCommands Description="UpdateSSOFiles Updated flag file with value IMS_ACTIVE"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:654-0400 ThreadID=7364 Component=ngl-lib_NgluCommands Description="Update IMS status to file succeed"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:663-0400 ThreadID=14800 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:671-0400 ThreadID=14800 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:679-0400 ThreadID=14800 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info_ATTRIBUTES; status: 8 OsErrorCode: 2"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:705-0400 ThreadID=14800 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:714-0400 ThreadID=14800 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:723-0400 ThreadID=14800 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 "
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:732-0400 ThreadID=14800 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:740-0400 ThreadID=14800 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:747-0400 ThreadID=14800 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:755-0400 ThreadID=14800 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Fetching Information for User : Req-Id-79f2044b-87a3-4165-a290-973678991979"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:762-0400 ThreadID=14800 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:769-0400 ThreadID=14800 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:779-0400 ThreadID=14800 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://lcs-cops.adobe.io/desktops/access_profile/v3"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:964-0400 ThreadID=50744 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 304"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:972-0400 ThreadID=14800 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:980-0400 ThreadID=14800 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-Request-Id: Req-Id-79f2044b-87a3-4165-a290-973678991979"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:987-0400 ThreadID=14800 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-NGL-Desktop-ASNP-Flags: "
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:54:995-0400 ThreadID=14800 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Received 204/304 in http request"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:002-0400 ThreadID=14800 Component=ngl-lib_NamedUserCOPRetriever Description="GetCOP : Recieved a 204 "
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:010-0400 ThreadID=14800 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:018-0400 ThreadID=14800 Component=ngl-lib_NUSecureProfileFetcher ErrorID=COPRetrieverStatus:13 Description="GetDeviceTokenAndProfile : We have a valid access token but could not reach COPS, fill in userprofile from IMS"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:026-0400 ThreadID=14800 Component=ngl-lib_NglAppLib ErrorID=110 Description="GetLatestNglProfile Status: Unhandled Error"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:033-0400 ThreadID=14800 Component=ngl-lib_NglController Description="ProcessV2Profile: mIsTempLicense=0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:040-0400 ThreadID=14800 Component=ngl-lib_NglController Description="ONGLPP: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:047-0400 ThreadID=14800 Component=ngl-lib_NglController Description="HandleV2Response: Handle NUL response (request 2 type 4 status 110 sequence initial)"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:055-0400 ThreadID=14800 Component=ngl-lib_NglController Description="ProcessV2Profile: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:063-0400 ThreadID=14800 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile fetch got NO CONTENT response from server, use cached profile"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:070-0400 ThreadID=14800 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile failure: licensed from cache (profile status 0)"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:078-0400 ThreadID=14800 Component=ngl-lib_NglController Description="LogCurrentUser: Cached UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:085-0400 ThreadID=14800 Component=ngl-lib_NglController Description="NotifyData: request id: 2 api: 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:093-0400 ThreadID=14800 Component=ngl-lib_NglSDKInterface Description="SetLatestProfileDataId: invoked with id: 2"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:101-0400 ThreadID=71920 Component=ngl-lib_NglController Description="GetProfile: request 2 recieved"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:107-0400 ThreadID=14800 Component=ngl-lib_NglController Description="StartRecurringAuthAndProfileChecks: invoked"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:114-0400 ThreadID=71920 Component=ngl-lib_NglController Description="GetProfile: request 2 returned status 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:121-0400 ThreadID=71920 Component=ngl-lib_NglController Description="GetAMTData: invoked"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:127-0400 ThreadID=71920 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:135-0400 ThreadID=71920 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered locales list is identical to passed locales as no installed locales were found."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:144-0400 ThreadID=14800 Component=ngl-lib_NglController Description="EnableProfileRefresh: invoked"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:151-0400 ThreadID=71920 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:159-0400 ThreadID=71920 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:167-0400 ThreadID=47076 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:175-0400 ThreadID=71920 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:182-0400 ThreadID=71920 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:190-0400 ThreadID=71920 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:198-0400 ThreadID=71920 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:206-0400 ThreadID=47076 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:214-0400 ThreadID=47076 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:222-0400 ThreadID=47076 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:229-0400 ThreadID=47076 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request about to start"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:238-0400 ThreadID=71920 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:246-0400 ThreadID=47076 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:255-0400 ThreadID=71920 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:263-0400 ThreadID=71920 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:271-0400 ThreadID=47076 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestASyncCallInternal: Calling endpoint https://p13n.adobe.io/fg/api/v2/feature"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:279-0400 ThreadID=71920 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:421-0400 ThreadID=72156 Component=ngl-lib_HttpRestConnectorForGet Description="OnCallBack: Received response with status 200"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:429-0400 ThreadID=47076 Component=ngl-lib_HttpRestConnectorForGet Description="SendHttpRequestSync: Request complete"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:438-0400 ThreadID=47076 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_41 is empty"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:461-0400 ThreadID=47076 Component=ngl-lib_NglFeatureManager Description="UpdateFeatureFetchSSOFile: FS write status: 0 | OsErrorCode: 0 | OsErrorDesc: "
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:478-0400 ThreadID=47076 Component=ngl-lib_NglFeatureManager Description="SaveFlagsToFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: "
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:486-0400 ThreadID=47076 Component=ngl-lib_NglFeatureManager Description="FetchFlagsFromFloodgate: HTTP call returned with HttpRequestStatus: 0 | HttpResponseCode: 200 | X-Request-Id: vUHcbXkVOzk75KCH6795S6RHUNX9rjak | ReturnStatus: 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:55:494-0400 ThreadID=47076 Component=ngl-lib_NglFeatureManager Description="FetchFlagsAsync : FetchFlags returned with status code: 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:57:452-0400 ThreadID=71920 Component=ngl-lib_NglController Description="GetImsAccessToken: invoked clientId: ngl_acrobat_dc1 clientScope: openid,AdobeID data?: yes workflow?: no forceRefresh:no"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:57:461-0400 ThreadID=71920 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 3 api: 2 data?: yes workflow?: no"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:57:470-0400 ThreadID=47076 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:57:480-0400 ThreadID=47076 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:57:488-0400 ThreadID=47076 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchCachedAccessToken returned : 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:57:496-0400 ThreadID=47076 Component=ngl-lib_NglCommonLib Description="ImsAccessTokenInternal - returned with NglStatusCode:0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:57:503-0400 ThreadID=47076 Component=ngl-lib_NglAppLib Description="ImsAccessToken Status: Success"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:57:511-0400 ThreadID=47076 Component=ngl-lib_NglController Description="ProcessImsResult: request id: 3 api: 2 status: 0 workflow?: yes spinner?: no"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:57:519-0400 ThreadID=47076 Component=ngl-lib_NglController Description="NotifyData: request id: 3 api: 2"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:57:527-0400 ThreadID=47076 Component=ngl-lib_NglController Description="GetImsAccessToken: request 3 recieved"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:57:534-0400 ThreadID=47076 Component=ngl-lib_NglController Description="GetImsAccessToken: request 3 returned status 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:17:58:723-0400 ThreadID=28040 Component=ngl-lib_NglController Description="PostLogFile: Too many log files combined all versions of the app, discarding old 1 files before uploading"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:22:54:486-0400 ThreadID=10780 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:9457b29a-4e21-4382-9de2-a92b56451102 SubCategory:WebViewStatus StatusCode:0 OsErrorCode:0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:22:54:495-0400 ThreadID=10780 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:22:54:505-0400 ThreadID=10780 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:22:54:513-0400 ThreadID=10780 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:22:54:521-0400 ThreadID=10780 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:22:54:529-0400 ThreadID=10780 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:22:54:539-0400 ThreadID=10780 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:22:54:550-0400 ThreadID=10780 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:22:54:864-0400 ThreadID=51848 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=6cfec8a1-dc15-4c43-992d-ffbd61e85da3.1779236273391 Timestamp=2026-05-19T20:22:54:875-0400 ThreadID=10780 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"