SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:41:852-0400 ThreadID=6780 Component=ngl-lib_NglAppLib Description="InitializeLogger: -------- Initializing session logs --------" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:861-0400 ThreadID=10436 Component=ngl-lib_OSUtil Description="PopulateAllBrowserVersions: CEF: CEF:112.7.0.0:1.14.0.2, Webview: WebView2:148.0.3967.70, IE: IE-11.1882.26100.0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:41:886-0400 ThreadID=6780 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: No operating configs found" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:886-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" o" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:894-0400 ThreadID=10436 Component=ngl-lib_OSUtil Description="GetLocalBrowserOverrides: No local config file found falling back to default browser sequence." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:910-0400 ThreadID=21284 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:41:910-0400 ThreadID=6780 Component=ngl-lib_NglAppLib Description="SetConfig: OS Name=WINDOWS_64, OS Version=10.0.26200.1" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:910-0400 ThreadID=10436 Component=ngl-lib_OSUtil Description="SetEmbeddedBrowserVersion: EmbeddedBrowserVersion: WebView2:148.0.3967.70" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:917-0400 ThreadID=21284 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:946-0400 ThreadID=10436 Component=ngl-lib_NglController Description="SetNgluPath: adobe licensing helper not found in path from NglAppLibConfig, using from default location" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:946-0400 ThreadID=21284 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Prefetched Info; status: 8 OsErrorCode: 2" ion=26.1.21563.8, NglRunMode=0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:41:961-0400 ThreadID=6780 Component=ngl-lib_NglAppLib Description="SetConfig: Isotropic0.1778723485000.0" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:961-0400 ThreadID=21284 Component=ngl-lib_DataStorage Description="HandleGetFromStorageForAsnp: Get from FS failed with status: 8, falling back to legacy storage to fetch" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:979-0400 ThreadID=62900 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:989-0400 ThreadID=10436 Component=ngl-lib_NglController Description="NglController: constructor invoked in 5 license mode,SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:989-0400 ThreadID=21284 Component=ngl-lib_NUSecureProfileDao Description="GetPrefetchedSecureProfile : Prefetched ASNP not found" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:41:998-0400 ThreadID=6780 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: " tch prefetched ASNP" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:998-0400 ThreadID=10436 Component=ngl-lib_NglController Description="InitializeProfileUpdates: invoked and running in headed mode" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:016-0400 ThreadID=10436 Component=ngl-lib_NglController Description="ONGLIPUI: invoked and running in headed mode" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:016-0400 ThreadID=21284 Component=ngl-lib_NglAppLib ErrorID=228 Description="GetPrefetchedNglProfile Status: Data Not Found : Cached NGL Profile" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:033-0400 ThreadID=21284 Component=ngl-lib_NglController Description="GetCachedProfile: Update refresh interval to 87840000 " son: No such file or directory" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:049-0400 ThreadID=15252 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" e: 2" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:065-0400 ThreadID=6780 Component=ngl-lib_NglIngestPersistenceHelper Description="DetermineFeatureEnabled: Is Feature Enabled: 1" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:065-0400 ThreadID=41344 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:082-0400 ThreadID=6780 Component=ngl-lib_NglIngestManager Description="NglIngestManager : Initializing Ingest Manager" r DT..." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:090-0400 ThreadID=41344 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" 0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:090-0400 ThreadID=15252 Component=ngl-lib_SyncManager Description="SyncManager : Initializing SyncManager" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:111-0400 ThreadID=41344 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:111-0400 ThreadID=6780 Component=ngl-lib_NglIngestManager Description="StartIngestService : Ingest manager started." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:119-0400 ThreadID=62900 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:119-0400 ThreadID=17952 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents : Ingest Process - Started" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:138-0400 ThreadID=41344 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:138-0400 ThreadID=18860 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Starting spotter thread" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:138-0400 ThreadID=17952 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents : Ingest manager State: Running " SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:158-0400 ThreadID=62900 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:158-0400 ThreadID=18860 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Task popped from queue" hread started." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:176-0400 ThreadID=53792 Component=ngl-lib_NglNotificationManager Description="DetermineFeatureEnabled: Is Feature Enabled: 0" le..." rted" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:196-0400 ThreadID=18860 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:208-0400 ThreadID=15252 Component=ngl-lib_NGLLibFactory Description="GetOperatingModeFromToolKitConfig : Toolkit config runtime mode : " SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:208-0400 ThreadID=62900 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 " SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:208-0400 ThreadID=18860 Component=ngl-lib_OfflineStatusSpotter Description="ReadOfflineStatusDataFromFs: Finished with status: 8 | OsErrorCode: 2 | OsErrorDesc: No such file or directory" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:218-0400 ThreadID=21284 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Platform is Virtual | VDI: 0 " file" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:218-0400 ThreadID=67636 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:227-0400 ThreadID=67636 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:227-0400 ThreadID=62900 Component=ngl-lib_InMemoryStorage Description="SetASNP Setting onLocalSignout as it does have a valid value, before - 10 , now - 404" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:263-0400 ThreadID=18860 Component=ngl-lib_OfflineStatusSpotter Description="SendEventIfRequired: returnStatus: 8" CCD at C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:311-0400 ThreadID=41344 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." 357faccc3b675c2f19e9bd37e46bbe2a" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:326-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:326-0400 ThreadID=53792 Component=ngl-lib_NglController Description="GetAMTData: invoked" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:326-0400 ThreadID=62900 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile ASNP ID: 0443d034-e8db-4487-af59-8ac3cc41e9ad" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:334-0400 ThreadID=62900 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile Status: Success" : Setting Soft Virtual Enviroment TRUE as its a virtual env." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:334-0400 ThreadID=21284 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: DP API CNG functions success " SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:350-0400 ThreadID=53792 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:350-0400 ThreadID=52808 Component=ngl-lib_OSUtil Description="GetNGLWFVersion: Successfully retrieved the version of NGLWF at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf.exe" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:366-0400 ThreadID=6780 Component=ngl-lib_NglController Description="VerifyAndSetNglWfDirPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\NGL\cefWorkflow\adobe_licensing_wf_acro.exe" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:366-0400 ThreadID=53792 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered locales list is identical to passed locales as no installed locales were found." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:366-0400 ThreadID=41344 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:381-0400 ThreadID=6780 Component=ngl-lib_NglController Description="VerifyAndSetCefResourcesPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroCEF" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:395-0400 ThreadID=18300 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:410-0400 ThreadID=62900 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:417-0400 ThreadID=53792 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:424-0400 ThreadID=52808 Component=ngl-lib_OSUtil Description="GetNGLWFHelperVersion: Successfully retrieved the version of NGLWF Helper at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf_helper.exe" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:433-0400 ThreadID=62900 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:440-0400 ThreadID=67636 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:447-0400 ThreadID=62900 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Prefetched Info; status: 8 OsErrorCode: 2" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:461-0400 ThreadID=6780 Component=ngl-lib_OSUtil Description="InitWebViewData: Webview version: 148.0.3967.70" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:472-0400 ThreadID=21284 Component=ngl-lib_NglController Description="SubmitWebViewIngestData: Webview runtime is installed." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:480-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:490-0400 ThreadID=18300 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:499-0400 ThreadID=15252 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:507-0400 ThreadID=62900 Component=ngl-lib_DataStorage Description="HandleGetFromStorageForAsnp: Get from FS failed with status: 8, falling back to legacy storage to fetch" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:515-0400 ThreadID=6780 Component=ngl-lib_OSUtil Description="PopulateAllBrowserVersions: CEF: CEF:112.7.0.0:1.14.0.2, Webview: WebView2:148.0.3967.70, IE: IE-11.1882.26100.0" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:528-0400 ThreadID=53792 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:537-0400 ThreadID=62900 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:553-0400 ThreadID=21284 Component=ngl-lib_OSUtil Description=": Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroTray.exe" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:570-0400 ThreadID=62900 Component=ngl-lib_NUSecureProfileDao Description="GetPrefetchedSecureProfile : Prefetched ASNP not found" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:588-0400 ThreadID=53792 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:604-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:620-0400 ThreadID=62900 Component=ngl-lib_NUSecureProfileFetcher ErrorID=SPDaoLevelStatus:11 Description="ValidateAndGetPrefetchedSP : Failed to fetch prefetched ASNP" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:631-0400 ThreadID=15252 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:645-0400 ThreadID=62900 Component=ngl-lib_NglAppLib ErrorID=228 Description="GetPrefetchedNglProfile Status: Data Not Found : Cached NGL Profile" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:668-0400 ThreadID=15252 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info_ATTRIBUTES; status: 8 OsErrorCode: 2" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:715-0400 ThreadID=53792 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:731-0400 ThreadID=62900 Component=ngl-lib_NglController Description="GetCachedProfile: Update refresh interval to 87840000 " SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:747-0400 ThreadID=53792 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:762-0400 ThreadID=62900 Component=ngl-lib_NglController Description="SetCommitmentFromNglProfile: Setting CommitmentType: YEAR" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:771-0400 ThreadID=18300 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:42:862-0400 ThreadID=67636 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:878-0400 ThreadID=53792 Component=ngl-lib_NglController Description="InitializeWorkflows: invoked" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:42:986-0400 ThreadID=10436 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 1 api: 0 data?: no workflow?: no" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:42:993-0400 ThreadID=18300 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:43:031-0400 ThreadID=6780 Component=ngl-lib_OSUtil Description="GetLocalBrowserOverrides: No local config file found falling back to default browser sequence." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:039-0400 ThreadID=18300 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:43:069-0400 ThreadID=6780 Component=ngl-lib_OSUtil Description="SetEmbeddedBrowserVersion: EmbeddedBrowserVersion: WebView2:148.0.3967.70" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:076-0400 ThreadID=10436 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 2 api: 0 data?: no workflow?: no" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:084-0400 ThreadID=53792 Component=ngl-lib_NglAppLib Description="SetAppRuntimeConfig: AppLocale=en_US" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:091-0400 ThreadID=10436 Component=ngl-lib_NglController Description="InitializeProfileUpdatesInternal: Initial internal status = 0" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:101-0400 ThreadID=18300 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:43:109-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:178-0400 ThreadID=18300 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:43:194-0400 ThreadID=6780 Component=ngl-lib_NglController Description="SetNgluPath: adobe licensing helper not found in path from NglAppLibConfig, using from default location" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:209-0400 ThreadID=29180 Component=ngl-lib_NglController Description="InitialProfileTimer: app is licensed" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:223-0400 ThreadID=10436 Component=ngl-lib_OfflineStatusSpotter Description="DetermineFeatureEnabled: Is Feature Enabled: 1" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:238-0400 ThreadID=18300 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:253-0400 ThreadID=10436 Component=ngl-lib_NglAbuseSpotterManager Description="DetermineFeatureEnabled: Is Feature Enabled: 1" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:43:269-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:276-0400 ThreadID=25092 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Starting spotter thread" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:43:284-0400 ThreadID=6780 Component=ngl-lib_NglController Description="NglController: constructor invoked in 5 license mode, NglRunMode - 0 & ReInitStatus failure ExtBrwAuth_Enabled:True" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:300-0400 ThreadID=36856 Component=ngl-lib_NUSecureProfileFetcher Description="GetDeviceTokenAndProfile : invoked" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:43:308-0400 ThreadID=6780 Component=ngl-lib_NglController Description="InitializeProfileUpdates: invoked and running in headed mode" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:317-0400 ThreadID=25092 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Task popped from queue" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:43:335-0400 ThreadID=6780 Component=ngl-lib_NglController Description="ONGLIPUI: invoked and running in headed mode" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:353-0400 ThreadID=21284 Component=ngl-lib_OSUtil Description=": Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroTray.exe" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:371-0400 ThreadID=10436 Component=ngl-lib_NglNotificationManager Description="DetermineFeatureEnabled: Is Feature Enabled: 0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:43:381-0400 ThreadID=15252 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:391-0400 ThreadID=36856 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:43:402-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:421-0400 ThreadID=25092 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:440-0400 ThreadID=36856 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:43:461-0400 ThreadID=15252 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:477-0400 ThreadID=29180 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:486-0400 ThreadID=25092 Component=ngl-lib_OfflineStatusSpotter Description="ReadOfflineStatusDataFromFs: Finished with status: 8 | OsErrorCode: 2 | OsErrorDesc: No such file or directory" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:43:499-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:511-0400 ThreadID=62900 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Platform is Virtual | VDI: 0 " SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:43:519-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:530-0400 ThreadID=10436 Component=ngl-lib_NglController Description="LogCurrentUser: CachedNotValidated UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:43:551-0400 ThreadID=15252 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 " SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:585-0400 ThreadID=25092 Component=ngl-lib_OfflineStatusSpotter Description="SendEventIfRequired: returnStatus: 8" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:43:621-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:631-0400 ThreadID=62900 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Key=5c1d49d546d6b3278d17bd9d30eafc32357faccc3b675c2f19e9bd37e46bbe2a" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:644-0400 ThreadID=36856 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:658-0400 ThreadID=62900 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: DP API CNG functions success " SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:690-0400 ThreadID=18300 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:706-0400 ThreadID=10436 Component=ngl-lib_NglController Description="GetAMTData: invoked" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:43:723-0400 ThreadID=15252 Component=ngl-lib_InMemoryStorage Description="SetASNP Setting onLocalSignout as it does have a valid value, before - 10 , now - 404" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:737-0400 ThreadID=62900 Component=ngl-lib_NglController Description="SubmitWebViewIngestData: Webview runtime is installed." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:745-0400 ThreadID=18300 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:f5466008-5a82-4ead-aefe-139778231238 SubCategory:WebViewStatus StatusCode:0 OsErrorCode:0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:752-0400 ThreadID=10436 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:760-0400 ThreadID=36856 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:43:768-0400 ThreadID=15252 Component=ngl-lib_NUSecureProfileFetcher Description="ValidateAndGetCachedSP : ASNP from cache successfully retrieved/validated" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:776-0400 ThreadID=10436 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered locales list is identical to passed locales as no installed locales were found." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:43:784-0400 ThreadID=67636 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:792-0400 ThreadID=36856 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:802-0400 ThreadID=62900 Component=ngl-lib_OSUtil Description=": Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroTray.exe" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:810-0400 ThreadID=36856 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:43:819-0400 ThreadID=15252 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile ASNP ID: 0443d034-e8db-4487-af59-8ac3cc41e9ad" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:827-0400 ThreadID=36856 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:836-0400 ThreadID=10436 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:851-0400 ThreadID=18300 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:867-0400 ThreadID=3180 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:881-0400 ThreadID=36856 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://ims-prod06.adobelogin.com/ims/token/v4" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:902-0400 ThreadID=10436 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:921-0400 ThreadID=18300 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:931-0400 ThreadID=62900 Component=ngl-lib_OSUtil Description=": Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroTray.exe" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:43:945-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:43:954-0400 ThreadID=18300 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:43:970-0400 ThreadID=3180 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:43:990-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:009-0400 ThreadID=18300 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:026-0400 ThreadID=15252 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile Status: Success" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:039-0400 ThreadID=10436 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:048-0400 ThreadID=18300 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:057-0400 ThreadID=67636 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:073-0400 ThreadID=10436 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:090-0400 ThreadID=18300 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:107-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:122-0400 ThreadID=10436 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:130-0400 ThreadID=18300 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:143-0400 ThreadID=15252 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:152-0400 ThreadID=18300 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:159-0400 ThreadID=3180 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:177-0400 ThreadID=15252 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:195-0400 ThreadID=29180 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:211-0400 ThreadID=10436 Component=ngl-lib_NglController Description="InitializeWorkflows: invoked" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:228-0400 ThreadID=36856 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:236-0400 ThreadID=3180 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:244-0400 ThreadID=15252 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Prefetched Info; status: 8 OsErrorCode: 2" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:253-0400 ThreadID=36856 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceTokenInternal -> LogHttpResponse : clientId: ngl_acrobat_dc1 | ScopeId: openid,AdobeID | UserAgent: N | HttpRequestStatus: 0 | HttpResponseCode: 200 | X-Debug-Id: 204e4207-19b5-47db-87f7-eb0a30a3b1ac" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:262-0400 ThreadID=3180 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:271-0400 ThreadID=36856 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchAccessToken returned : 0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:281-0400 ThreadID=15252 Component=ngl-lib_DataStorage Description="HandleGetFromStorageForAsnp: Get from FS failed with status: 8, falling back to legacy storage to fetch" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:290-0400 ThreadID=3180 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:299-0400 ThreadID=18468 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:308-0400 ThreadID=10436 Component=ngl-lib_NglAppLib Description="SetAppRuntimeConfig: AppLocale=en_US" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:318-0400 ThreadID=36856 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken: IMS http request success, trigger update IMS status" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:326-0400 ThreadID=3180 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:336-0400 ThreadID=18300 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:351-0400 ThreadID=15252 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:377-0400 ThreadID=62900 Component=ngl-lib_NglController Description="InitialProfileTimer: app is licensed" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:387-0400 ThreadID=60764 Component=ngl-lib_NgluCommands Description="UpdateSSOFiles Updated flag file with value IMS_ACTIVE" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:396-0400 ThreadID=3180 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:407-0400 ThreadID=36856 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:416-0400 ThreadID=15252 Component=ngl-lib_NUSecureProfileDao Description="GetPrefetchedSecureProfile : Prefetched ASNP not found" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:425-0400 ThreadID=50984 Component=ngl-lib_NUSecureProfileFetcher Description="GetDeviceTokenAndProfile : invoked" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:435-0400 ThreadID=15252 Component=ngl-lib_NUSecureProfileFetcher ErrorID=SPDaoLevelStatus:11 Description="ValidateAndGetPrefetchedSP : Failed to fetch prefetched ASNP" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:445-0400 ThreadID=60764 Component=ngl-lib_NgluCommands Description="Update IMS status to file succeed" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:455-0400 ThreadID=50984 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:466-0400 ThreadID=15252 Component=ngl-lib_NglAppLib ErrorID=228 Description="GetPrefetchedNglProfile Status: Data Not Found : Cached NGL Profile" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:475-0400 ThreadID=36856 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:484-0400 ThreadID=50984 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:495-0400 ThreadID=36856 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info_ATTRIBUTES; status: 8 OsErrorCode: 2" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:504-0400 ThreadID=50984 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:523-0400 ThreadID=15252 Component=ngl-lib_NglController Description="GetCachedProfile: Update refresh interval to 87840000 " SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:532-0400 ThreadID=36856 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:542-0400 ThreadID=15252 Component=ngl-lib_NglController Description="SetCommitmentFromNglProfile: Setting CommitmentType: YEAR" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:556-0400 ThreadID=50984 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:587-0400 ThreadID=6780 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 1 api: 0 data?: no workflow?: no" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:607-0400 ThreadID=36856 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:624-0400 ThreadID=50984 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:644-0400 ThreadID=6780 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 2 api: 0 data?: no workflow?: no" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:656-0400 ThreadID=50984 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:669-0400 ThreadID=36856 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 " SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:682-0400 ThreadID=54028 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:690-0400 ThreadID=36856 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:699-0400 ThreadID=6780 Component=ngl-lib_NglController Description="InitializeProfileUpdatesInternal: Initial internal status = 0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:708-0400 ThreadID=50984 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:718-0400 ThreadID=36856 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:727-0400 ThreadID=3180 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:735-0400 ThreadID=6780 Component=ngl-lib_OfflineStatusSpotter Description="DetermineFeatureEnabled: Is Feature Enabled: 1" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:744-0400 ThreadID=36856 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:755-0400 ThreadID=50984 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://ims-prod06.adobelogin.com/ims/token/v4" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:763-0400 ThreadID=36856 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Fetching Information for User : Req-Id-71dfd234-5865-4c0e-a1bc-0e84d192de97" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:793-0400 ThreadID=6780 Component=ngl-lib_NglAbuseSpotterManager Description="DetermineFeatureEnabled: Is Feature Enabled: 1" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:812-0400 ThreadID=19592 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Starting spotter thread" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:812-0400 ThreadID=36856 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:44:830-0400 ThreadID=36856 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://lcs-cops.adobe.io/desktops/access_profile/v3" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:849-0400 ThreadID=6780 Component=ngl-lib_NglNotificationManager Description="DetermineFeatureEnabled: Is Feature Enabled: 0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:869-0400 ThreadID=19592 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:878-0400 ThreadID=19592 Component=ngl-lib_OfflineStatusSpotter Description="ReadOfflineStatusDataFromFs: Finished with status: 8 | OsErrorCode: 2 | OsErrorDesc: No such file or directory" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:894-0400 ThreadID=15252 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Platform is Virtual | VDI: 0 " SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:916-0400 ThreadID=6780 Component=ngl-lib_NglController Description="LogCurrentUser: CachedNotValidated UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:935-0400 ThreadID=19592 Component=ngl-lib_OfflineStatusSpotter Description="SendEventIfRequired: returnStatus: 8" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:953-0400 ThreadID=15252 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Key=5c1d49d546d6b3278d17bd9d30eafc32357faccc3b675c2f19e9bd37e46bbe2a" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:971-0400 ThreadID=15252 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: DP API CNG functions success " SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:984-0400 ThreadID=6780 Component=ngl-lib_NglController Description="GetAMTData: invoked" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:984-0400 ThreadID=50984 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceTokenInternal -> LogHttpResponse : clientId: ngl_acrobat_dc1 | ScopeId: openid,AdobeID | UserAgent: N | HttpRequestStatus: 0 | HttpResponseCode: 200 | X-Debug-Id: 8e05798c-691a-4ece-9090-564f3cfa2f40" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:44:994-0400 ThreadID=50984 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchAccessToken returned : 0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:44:994-0400 ThreadID=15252 Component=ngl-lib_NglController Description="SubmitWebViewIngestData: Webview runtime is installed." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:45:015-0400 ThreadID=50984 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken: IMS http request success, trigger update IMS status" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:015-0400 ThreadID=6780 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:032-0400 ThreadID=36856 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" VE" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:032-0400 ThreadID=6780 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered locales list is identical to passed locales as no installed locales were found." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:051-0400 ThreadID=36856 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-Request-Id: Req-Id-71dfd234-5865-4c0e-a1bc-0e84d192de97" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:068-0400 ThreadID=15252 Component=ngl-lib_OSUtil Description=": Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroTray.exe" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:080-0400 ThreadID=36856 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-NGL-Desktop-ASNP-Flags: " SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:089-0400 ThreadID=17952 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:45:106-0400 ThreadID=50808 Component=ngl-lib_NgluCommands Description="Update IMS status to file succeed" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:119-0400 ThreadID=36856 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Received 204/304 in http request" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:129-0400 ThreadID=6780 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:45:139-0400 ThreadID=50984 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:148-0400 ThreadID=17952 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:157-0400 ThreadID=36856 Component=ngl-lib_NamedUserCOPRetriever Description="GetCOP : Recieved a 204 " SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:166-0400 ThreadID=6780 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:174-0400 ThreadID=36856 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:45:183-0400 ThreadID=50984 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:196-0400 ThreadID=36856 Component=ngl-lib_NUSecureProfileFetcher ErrorID=COPRetrieverStatus:13 Description="GetDeviceTokenAndProfile : We have a valid access token but could not reach COPS, fill in userprofile from IMS" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:45:204-0400 ThreadID=50984 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info_ATTRIBUTES; status: 8 OsErrorCode: 2" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:280-0400 ThreadID=6780 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:289-0400 ThreadID=36856 Component=ngl-lib_NglAppLib ErrorID=110 Description="GetLatestNglProfile Status: Unhandled Error" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:306-0400 ThreadID=6780 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:323-0400 ThreadID=36856 Component=ngl-lib_NglController Description="ProcessV2Profile: mIsTempLicense=0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:45:339-0400 ThreadID=50984 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:357-0400 ThreadID=36856 Component=ngl-lib_NglController Description="ONGLPP: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:374-0400 ThreadID=6780 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:45:382-0400 ThreadID=50984 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:391-0400 ThreadID=36856 Component=ngl-lib_NglController Description="HandleV2Response: Handle NUL response (request 2 type 4 status 110 sequence initial)" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:45:399-0400 ThreadID=50984 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 " SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:407-0400 ThreadID=15252 Component=ngl-lib_OSUtil Description=": Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroTray.exe" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:45:455-0400 ThreadID=50984 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:463-0400 ThreadID=36856 Component=ngl-lib_NglController Description="ProcessV2Profile: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:45:470-0400 ThreadID=50984 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:478-0400 ThreadID=36856 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile fetch got NO CONTENT response from server, use cached profile" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:45:484-0400 ThreadID=50984 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:492-0400 ThreadID=36856 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile failure: licensed from cache (profile status 0)" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:45:499-0400 ThreadID=50984 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Fetching Information for User : Req-Id-33caf53e-05bf-4031-91f2-42d0894d67e5" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:507-0400 ThreadID=17952 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:514-0400 ThreadID=36856 Component=ngl-lib_NglController Description="LogCurrentUser: Cached UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:45:529-0400 ThreadID=50984 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:591-0400 ThreadID=36856 Component=ngl-lib_NglController Description="NotifyData: request id: 2 api: 0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:45:608-0400 ThreadID=50984 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:629-0400 ThreadID=36856 Component=ngl-lib_NglSDKInterface Description="SetLatestProfileDataId: invoked with id: 2" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:644-0400 ThreadID=6780 Component=ngl-lib_NglController Description="InitializeWorkflows: invoked" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:703-0400 ThreadID=53792 Component=ngl-lib_NglController Description="GetProfile: request 2 recieved" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:714-0400 ThreadID=17952 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:744-0400 ThreadID=36856 Component=ngl-lib_NglController Description="StartRecurringAuthAndProfileChecks: invoked" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:762-0400 ThreadID=6780 Component=ngl-lib_NglAppLib Description="SetAppRuntimeConfig: AppLocale=en_US" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:786-0400 ThreadID=53792 Component=ngl-lib_NglController Description="GetProfile: request 2 returned status 0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:45:805-0400 ThreadID=50984 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://lcs-cops.adobe.io/desktops/access_profile/v3" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:822-0400 ThreadID=17952 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:838-0400 ThreadID=53792 Component=ngl-lib_NglController Description="GetAMTData: invoked" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:846-0400 ThreadID=17952 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:855-0400 ThreadID=53792 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:866-0400 ThreadID=15252 Component=ngl-lib_NglController Description="InitialProfileTimer: app is licensed" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:875-0400 ThreadID=53792 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered locales list is identical to passed locales as no installed locales were found." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:886-0400 ThreadID=17952 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:895-0400 ThreadID=36856 Component=ngl-lib_NglController Description="EnableProfileRefresh: invoked" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:910-0400 ThreadID=68728 Component=ngl-lib_NUSecureProfileFetcher Description="GetDeviceTokenAndProfile : invoked" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:920-0400 ThreadID=18468 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: " SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:931-0400 ThreadID=17952 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:941-0400 ThreadID=53792 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:952-0400 ThreadID=68728 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:961-0400 ThreadID=18468 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_41 is empty" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:970-0400 ThreadID=68728 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:45:982-0400 ThreadID=53792 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:45:992-0400 ThreadID=68728 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:46:002-0400 ThreadID=18468 Component=ngl-lib_NglFeatureManager Description="FetchFlagsAsync : FetchFlags returned with status code: 15" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:011-0400 ThreadID=51676 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 304" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:039-0400 ThreadID=68728 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:051-0400 ThreadID=50984 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-Request-Id: Req-Id-33caf53e-05bf-4031-91f2-42d0894d67e5" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:46:051-0400 ThreadID=53792 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:051-0400 ThreadID=68728 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:059-0400 ThreadID=68728 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:059-0400 ThreadID=50984 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-NGL-Desktop-ASNP-Flags: " SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:46:060-0400 ThreadID=53792 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:46:068-0400 ThreadID=53792 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242" g auto proxy settings" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:068-0400 ThreadID=50984 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Received 204/304 in http request" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:46:076-0400 ThreadID=53792 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:077-0400 ThreadID=50984 Component=ngl-lib_NamedUserCOPRetriever Description="GetCOP : Recieved a 204 " SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:077-0400 ThreadID=68728 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://ims-prod06.adobelogin.com/ims/token/v4" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:085-0400 ThreadID=50984 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCSessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:085-0400 ThreadID=71064 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:094-0400 ThreadID=50984 Component=ngl-lib_NUSecureProfileFetcher ErrorID=COPRetrieverStatus:13 Description="GetDeviceTokSessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:46:094-0400 ThreadID=53792 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:103-0400 ThreadID=17952 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:573c5347-562c-492e-9a5b-bc252f847a28 SubCategory:WebViewStatus StatusCode:0 OsErrorCode:0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:121-0400 ThreadID=17952 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DSessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:46:121-0400 ThreadID=53792 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:146-0400 ThreadID=17952 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:146-0400 ThreadID=50984 Component=ngl-lib_NglController Description="ONGLPP: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:154-0400 ThreadID=17952 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." atus 110 sequence initial)" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:162-0400 ThreadID=50984 Component=ngl-lib_NglController Description="ProcessV2Profile: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:162-0400 ThreadID=17952 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:170-0400 ThreadID=50984 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile fetch got NO CONTENT response from server, use cached profile" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:170-0400 ThreadID=17952 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:179-0400 ThreadID=50984 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile failure: licensed from cache (profile status 0)" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:179-0400 ThreadID=17952 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:186-0400 ThreadID=50984 Component=ngl-lib_NglController Description="LogCurrentUser: Cached UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:186-0400 ThreadID=17952 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:194-0400 ThreadID=50984 Component=ngl-lib_NglController Description="NotifyData: request id: 2 api: 0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:194-0400 ThreadID=17952 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:202-0400 ThreadID=50984 Component=ngl-lib_NglSDKInterface Description="SetLatestProfileDataId: invoked with id: 2" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:210-0400 ThreadID=50984 Component=ngl-lib_NglController Description="StartRecurringAuthAndProfileChecks: invoked" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:218-0400 ThreadID=10436 Component=ngl-lib_NglController Description="GetProfile: request 2 recieved" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:227-0400 ThreadID=50984 Component=ngl-lib_NglController Description="EnableProfileRefresh: invoked" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:235-0400 ThreadID=51676 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: " SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:244-0400 ThreadID=10436 Component=ngl-lib_NglController Description="GetProfile: request 2 returned status 0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:252-0400 ThreadID=10436 Component=ngl-lib_NglController Description="GetAMTData: invoked" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:261-0400 ThreadID=27924 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" ist as en_US" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:277-0400 ThreadID=10436 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered locales list is identical to passed locales as no installed locales were found." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:295-0400 ThreadID=68728 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceTokenInternal -> LogHttpResponse : clientId: ngl_acrobat_dc1 | ScopeId: openid,AdobeID | UserAgent: N | HttpRequestStatus: 0 | HttpResponseCode: 200 | X-Debug-Id: f0d063e8-d0c3-4a65-9c84-6d90652e3edd" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:313-0400 ThreadID=10436 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:313-0400 ThreadID=68728 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchAccessToken returned : 0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:330-0400 ThreadID=51676 Component=ngl-lib_NglFeatureManager Description="FetchFlagsAsync : FetchFlags returned with status code: 15" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:330-0400 ThreadID=68728 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken: IMS http request success, trigger update IMS status" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:342-0400 ThreadID=31024 Component=ngl-lib_NgluCommands Description="UpdateSSOFiles Updated flag file with value IMS_ACTIVE" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:342-0400 ThreadID=10436 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:359-0400 ThreadID=10436 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:359-0400 ThreadID=31024 Component=ngl-lib_NgluCommands Description="Update IMS status to file succeed" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:380-0400 ThreadID=10436 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:408-0400 ThreadID=27924 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:419-0400 ThreadID=10436 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:428-0400 ThreadID=68728 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:436-0400 ThreadID=10436 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:445-0400 ThreadID=17952 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:453-0400 ThreadID=10436 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:465-0400 ThreadID=68728 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:474-0400 ThreadID=10436 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:483-0400 ThreadID=68728 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info_ATTRIBUTES; status: 8 OsErrorCode: 2" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:492-0400 ThreadID=10436 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:46:529-0400 ThreadID=13028 Component=ngl-lib_NglController Description="PostLogFile: Too many log files combined all versions of the app, discarding old 3 files before uploading" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:46:529-0400 ThreadID=10436 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:547-0400 ThreadID=68728 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:591-0400 ThreadID=68728 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:660-0400 ThreadID=68728 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 " SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:676-0400 ThreadID=68728 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:694-0400 ThreadID=68728 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:712-0400 ThreadID=68728 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:729-0400 ThreadID=68728 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Fetching Information for User : Req-Id-4889b771-ab3a-4097-b2d2-60faba59e7ed" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:746-0400 ThreadID=68728 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:763-0400 ThreadID=68728 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:779-0400 ThreadID=68728 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://lcs-cops.adobe.io/desktops/access_profile/v3" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:965-0400 ThreadID=71064 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 304" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:979-0400 ThreadID=68728 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:46:988-0400 ThreadID=68728 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-Request-Id: Req-Id-4889b771-ab3a-4097-b2d2-60faba59e7ed" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:007-0400 ThreadID=68728 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-NGL-Desktop-ASNP-Flags: " SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:024-0400 ThreadID=68728 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Received 204/304 in http request" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:041-0400 ThreadID=68728 Component=ngl-lib_NamedUserCOPRetriever Description="GetCOP : Recieved a 204 " SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:057-0400 ThreadID=68728 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:065-0400 ThreadID=68728 Component=ngl-lib_NUSecureProfileFetcher ErrorID=COPRetrieverStatus:13 Description="GetDeviceTokenAndProfile : We have a valid access token but could not reach COPS, fill in userprofile from IMS" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:072-0400 ThreadID=68728 Component=ngl-lib_NglAppLib ErrorID=110 Description="GetLatestNglProfile Status: Unhandled Error" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:081-0400 ThreadID=68728 Component=ngl-lib_NglController Description="ProcessV2Profile: mIsTempLicense=0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:096-0400 ThreadID=68728 Component=ngl-lib_NglController Description="ONGLPP: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:112-0400 ThreadID=68728 Component=ngl-lib_NglController Description="HandleV2Response: Handle NUL response (request 2 type 4 status 110 sequence initial)" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:127-0400 ThreadID=68728 Component=ngl-lib_NglController Description="ProcessV2Profile: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:144-0400 ThreadID=68728 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile fetch got NO CONTENT response from server, use cached profile" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:159-0400 ThreadID=68728 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile failure: licensed from cache (profile status 0)" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:166-0400 ThreadID=68728 Component=ngl-lib_NglController Description="LogCurrentUser: Cached UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:182-0400 ThreadID=68728 Component=ngl-lib_NglController Description="NotifyData: request id: 2 api: 0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:198-0400 ThreadID=68728 Component=ngl-lib_NglSDKInterface Description="SetLatestProfileDataId: invoked with id: 2" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:213-0400 ThreadID=68728 Component=ngl-lib_NglController Description="StartRecurringAuthAndProfileChecks: invoked" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:228-0400 ThreadID=68728 Component=ngl-lib_NglController Description="EnableProfileRefresh: invoked" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:236-0400 ThreadID=6780 Component=ngl-lib_NglController Description="GetProfile: request 2 recieved" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:251-0400 ThreadID=6780 Component=ngl-lib_NglController Description="GetProfile: request 2 returned status 0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:259-0400 ThreadID=6780 Component=ngl-lib_NglController Description="GetAMTData: invoked" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:267-0400 ThreadID=6780 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:275-0400 ThreadID=6780 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered locales list is identical to passed locales as no installed locales were found." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:289-0400 ThreadID=27924 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: " SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:303-0400 ThreadID=6780 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:317-0400 ThreadID=27924 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_41 is empty" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:329-0400 ThreadID=6780 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:337-0400 ThreadID=27924 Component=ngl-lib_NglFeatureManager Description="FetchFlagsAsync : FetchFlags returned with status code: 15" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:344-0400 ThreadID=6780 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:350-0400 ThreadID=6780 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:357-0400 ThreadID=6780 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:369-0400 ThreadID=6780 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:382-0400 ThreadID=6780 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:396-0400 ThreadID=6780 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:409-0400 ThreadID=6780 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:17:47:423-0400 ThreadID=6780 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:49:432-0400 ThreadID=10436 Component=ngl-lib_NglController Description="GetImsAccessToken: invoked clientId: ngl_acrobat_dc1 clientScope: openid,AdobeID data?: yes workflow?: no forceRefresh:no" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:49:442-0400 ThreadID=10436 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 3 api: 2 data?: yes workflow?: no" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:49:451-0400 ThreadID=7400 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:49:460-0400 ThreadID=7400 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:49:467-0400 ThreadID=7400 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchCachedAccessToken returned : 0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:49:475-0400 ThreadID=7400 Component=ngl-lib_NglCommonLib Description="ImsAccessTokenInternal - returned with NglStatusCode:0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:49:482-0400 ThreadID=7400 Component=ngl-lib_NglAppLib Description="ImsAccessToken Status: Success" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:49:490-0400 ThreadID=7400 Component=ngl-lib_NglController Description="ProcessImsResult: request id: 3 api: 2 status: 0 workflow?: yes spinner?: no" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:49:496-0400 ThreadID=7400 Component=ngl-lib_NglController Description="NotifyData: request id: 3 api: 2" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:49:504-0400 ThreadID=7400 Component=ngl-lib_NglController Description="GetImsAccessToken: request 3 recieved" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:49:511-0400 ThreadID=7400 Component=ngl-lib_NglController Description="GetImsAccessToken: request 3 returned status 0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:22:44:740-0400 ThreadID=3180 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:a482643a-6b6c-4353-ade3-4549e5072316 SubCategory:WebViewStatus StatusCode:0 OsErrorCode:0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:22:44:747-0400 ThreadID=3180 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:22:44:754-0400 ThreadID=3180 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:22:44:761-0400 ThreadID=3180 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:22:44:767-0400 ThreadID=3180 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:22:44:774-0400 ThreadID=3180 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:22:44:781-0400 ThreadID=3180 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:22:44:790-0400 ThreadID=3180 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:22:44:983-0400 ThreadID=40912 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:22:44:992-0400 ThreadID=3180 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:32:44:915-0400 ThreadID=24680 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:32:44:924-0400 ThreadID=24680 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:32:44:932-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:32:44:941-0400 ThreadID=24680 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:32:44:949-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:32:44:958-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:32:44:966-0400 ThreadID=24680 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:32:44:975-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:32:44:983-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:32:44:993-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:32:45:001-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:32:45:009-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:32:45:019-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:32:45:027-0400 ThreadID=24680 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:32:45:035-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile" SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:32:45:042-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:32:45:051-0400 ThreadID=24680 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:32:45:058-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:32:45:380-0400 ThreadID=67636 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:32:45:388-0400 ThreadID=67636 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:32:45:395-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:32:45:403-0400 ThreadID=67636 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:32:45:411-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:32:45:419-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:32:45:426-0400 ThreadID=67636 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:32:45:433-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:32:45:442-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:32:45:450-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:32:45:456-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:32:45:463-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:32:45:470-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:32:45:478-0400 ThreadID=67636 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:32:45:485-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:32:45:492-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:32:45:498-0400 ThreadID=67636 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:32:45:506-0400 ThreadID=67636 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:32:49:622-0400 ThreadID=41344 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:32:49:628-0400 ThreadID=41344 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:32:49:636-0400 ThreadID=41344 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:32:49:644-0400 ThreadID=41344 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:32:49:651-0400 ThreadID=41344 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:32:49:658-0400 ThreadID=41344 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:32:49:665-0400 ThreadID=41344 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:32:49:672-0400 ThreadID=41344 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:32:49:680-0400 ThreadID=41344 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:32:49:688-0400 ThreadID=41344 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:32:49:695-0400 ThreadID=41344 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:32:49:701-0400 ThreadID=41344 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:32:49:708-0400 ThreadID=41344 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:32:49:715-0400 ThreadID=41344 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:32:49:723-0400 ThreadID=41344 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile" SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:32:49:730-0400 ThreadID=41344 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:32:49:737-0400 ThreadID=41344 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:32:49:745-0400 ThreadID=41344 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=b80d6262-d418-4f3b-aa49-a9b3aa04fdee.1779196661852 Timestamp=2026-05-19T09:47:45:879-0400 ThreadID=67636 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"