SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:40:837-0400 ThreadID=10436 Component=ngl-lib_NglAppLib Description="InitializeLogger: -------- Initializing session logs --------"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:40:840-0400 ThreadID=53792 Component=ngl-lib_NglController Description="VerifyAndSetCefResourcesPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroCEF"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:40:855-0400 ThreadID=10436 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: No operating configs found"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:40:967-0400 ThreadID=18492 Component=ngl-lib_OSUtil Description="GetNGLWFHelperVersion: Successfully retrieved the version of NGLWF Helper at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf_helper.exe"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:023-0400 ThreadID=10436 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: Fallback to NAMED_USER_ONLINE!!"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:037-0400 ThreadID=21284 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:052-0400 ThreadID=10436 Component=ngl-lib_NglAppLib Description="SetConfig: OS Name=WINDOWS_64, OS Version=10.0.26200.1"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:065-0400 ThreadID=53792 Component=ngl-lib_OSUtil Description="InitWebViewData: Webview version: 148.0.3967.70"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:071-0400 ThreadID=10436 Component=ngl-lib_NglAppLib Description="SetConfig: NGLLibVersion=1.41.0.11, Environment=5, Runtimemode=NAMED_USER_ONLINE, NpdID="
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:079-0400 ThreadID=24680 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:086-0400 ThreadID=10436 Component=ngl-lib_NglAppLib Description="SetConfig succeeded - SetConfig: ClientID=ngl_acrobat_dc1, AppID=AcrobatDC1, AppVersion=26.1.21563.8, NglRunMode=0"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:107-0400 ThreadID=21284 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:124-0400 ThreadID=10436 Component=ngl-lib_NglAppLib Description="SetConfig: Isotropic0.1778723485000.0"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:141-0400 ThreadID=21284 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info_ATTRIBUTES; status: 8 OsErrorCode: 2"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:158-0400 ThreadID=10436 Component=ngl-lib_NglFeatureManager Description="GetOperatingMode : runtime mode : 1"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:165-0400 ThreadID=53792 Component=ngl-lib_OSUtil Description="PopulateAllBrowserVersions: CEF: CEF:112.7.0.0:1.14.0.2, Webview: WebView2:148.0.3967.70, IE: IE-11.1882.26100.0"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:180-0400 ThreadID=62900 Component=ngl-lib_DataStorageFs Description="DataStorageFs: mFeatureSupported set to 1 at start"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:188-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:195-0400 ThreadID=10436 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: "
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:204-0400 ThreadID=53792 Component=ngl-lib_OSUtil Description="GetLocalBrowserOverrides: No local config file found falling back to default browser sequence."
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:217-0400 ThreadID=10436 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_41 is empty"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:235-0400 ThreadID=53792 Component=ngl-lib_OSUtil Description="SetEmbeddedBrowserVersion: EmbeddedBrowserVersion: WebView2:148.0.3967.70"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:253-0400 ThreadID=62900 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:273-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:280-0400 ThreadID=62900 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:287-0400 ThreadID=53792 Component=ngl-lib_NglController Description="SetNgluPath: adobe licensing helper not found in path from NglAppLibConfig, using from default location"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:304-0400 ThreadID=10436 Component=ngl-lib_NglIngestPersistenceHelper Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:318-0400 ThreadID=24680 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:365-0400 ThreadID=10436 Component=ngl-lib_NglIngestManager Description="NglIngestManager : Initializing Ingest Manager"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:372-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:378-0400 ThreadID=62900 Component=ngl-lib_SyncManager Description="SyncManager : Initializing SyncManager"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:390-0400 ThreadID=53792 Component=ngl-lib_NglController Description="NglController: constructor invoked in 5 license mode, NglRunMode - 0 & ReInitStatus failure ExtBrwAuth_Enabled:True"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:404-0400 ThreadID=10436 Component=ngl-lib_NglIngestManager Description="StartIngestService :  Ingest manager started."
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:418-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:436-0400 ThreadID=3180 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents : Ingest Process - Started"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:449-0400 ThreadID=21284 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:466-0400 ThreadID=3180 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents :  Ingest manager State: Running "
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:473-0400 ThreadID=53792 Component=ngl-lib_NglController Description="InitializeProfileUpdates: invoked and running in headed mode"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:494-0400 ThreadID=10436 Component=ngl-lib_NglIngestManager Description="StartIngestService :  Ingest Monitor success thread started."
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:510-0400 ThreadID=53792 Component=ngl-lib_NglController Description="ONGLIPUI: invoked and running in headed mode"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:525-0400 ThreadID=34812 Component=ngl-lib_NglIngestManager Description="MonitorSuccessEventsThread : Ingest Success Event Monitor - Started"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:546-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:558-0400 ThreadID=10436 Component=ngl-lib_SyncManager Description="StartSyncService: SyncService started"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:571-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:586-0400 ThreadID=41344 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:600-0400 ThreadID=21284 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:614-0400 ThreadID=41344 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:628-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:637-0400 ThreadID=10436 Component=ngl-lib_NglController Description="SetNglWorkflowParams: Custom CEF-Resource mode: 1"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:652-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:661-0400 ThreadID=48388 Component=ngl-lib_OSUtil Description="GetCCDVersion: Successfully retrieved the version of CCD at C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:670-0400 ThreadID=21284 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 "
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:678-0400 ThreadID=62900 Component=ngl-lib_NGLLibFactory Description="GetOperatingModeFromToolKitConfig : Toolkit config runtime mode : "
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:687-0400 ThreadID=24680 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:702-0400 ThreadID=41344 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:710-0400 ThreadID=21284 Component=ngl-lib_InMemoryStorage Description="SetASNP  Setting onLocalSignout as it does have a valid value, before - 10 , now - 404"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:721-0400 ThreadID=10436 Component=ngl-lib_NglController Description="VerifyAndSetNglWfDirPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\NGL\cefWorkflow\adobe_licensing_wf_acro.exe"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:737-0400 ThreadID=21284 Component=ngl-lib_NUSecureProfileFetcher Description="ValidateAndGetCachedSP : ASNP from cache successfully retrieved/validated"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:753-0400 ThreadID=10436 Component=ngl-lib_NglController Description="VerifyAndSetCefResourcesPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroCEF"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:769-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:784-0400 ThreadID=41344 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:792-0400 ThreadID=24680 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:802-0400 ThreadID=48388 Component=ngl-lib_OSUtil Description="GetNGLWFVersion: Successfully retrieved the version of NGLWF at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf.exe"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:811-0400 ThreadID=21284 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile ASNP ID: 0443d034-e8db-4487-af59-8ac3cc41e9ad"
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:818-0400 ThreadID=62900 Component=ngl-lib_NGLLibFactory Description="GetIsSoftVirtualizationModeEnabled: Setting Soft Virtual Enviroment TRUE as its a virtual env."
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:833-0400 ThreadID=10436 Component=ngl-lib_OSUtil Description="InitWebViewData: Webview version: 148.0.3967.70"
 in storage."
SessionID=5c891e7e-a284-4e03-b4b2-560a286fb644.1779196660837 Timestamp=2026-05-19T09:17:41:849-0400 ThreadID=48388 Component=ngl-lib_OSUtil Description="GetNGLWFHelperVersion: Successfully retrieved the version of NGLWF Helper at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf_helper.exe"
SessionID=ca720184-604a-482e-989b-563eccaf6836.1779196660114 Timestamp=2026-05-19T09:17:41:849-0400 ThreadID=21284 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile Status: Success"