SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:435-0400 ThreadID=61764 Component=ngl-lib_NglAppLib Description="InitializeLogger: -------- Initializing session logs --------"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:449-0400 ThreadID=61764 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: No operating configs found"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:454-0400 ThreadID=61764 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: Fallback to NAMED_USER_ONLINE!!"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:461-0400 ThreadID=61764 Component=ngl-lib_NglAppLib Description="SetConfig: OS Name=WINDOWS_64, OS Version=10.0.26200.1"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:467-0400 ThreadID=61764 Component=ngl-lib_NglAppLib Description="SetConfig: NGLLibVersion=1.41.0.11, Environment=5, Runtimemode=NAMED_USER_ONLINE, NpdID="
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:473-0400 ThreadID=61764 Component=ngl-lib_NglAppLib Description="SetConfig succeeded - SetConfig: ClientID=ngl_acrobat_dc1, AppID=AcrobatDC1, AppVersion=26.1.21563.8, NglRunMode=0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:479-0400 ThreadID=61764 Component=ngl-lib_NglAppLib Description="SetConfig: Isotropic0.1778723485000.0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:487-0400 ThreadID=61764 Component=ngl-lib_NglFeatureManager Description="GetOperatingMode : runtime mode : 1"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:494-0400 ThreadID=36052 Component=ngl-lib_DataStorageFs Description="DataStorageFs: mFeatureSupported set to 1 at start"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:501-0400 ThreadID=61764 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: "
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:509-0400 ThreadID=61764 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_41 is empty"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:517-0400 ThreadID=36052 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:530-0400 ThreadID=36052 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:537-0400 ThreadID=61764 Component=ngl-lib_NglIngestPersistenceHelper Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:544-0400 ThreadID=61764 Component=ngl-lib_NglIngestManager Description="NglIngestManager : Initializing Ingest Manager"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:551-0400 ThreadID=36052 Component=ngl-lib_SyncManager Description="SyncManager : Initializing SyncManager"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:557-0400 ThreadID=61764 Component=ngl-lib_NglIngestManager Description="StartIngestService :  Ingest manager started."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:564-0400 ThreadID=68656 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents : Ingest Process - Started"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:570-0400 ThreadID=66128 Component=ngl-lib_NglIngestManager Description="MonitorSuccessEventsThread : Ingest Success Event Monitor - Started"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:577-0400 ThreadID=68656 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents :  Ingest manager State: Running "
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:583-0400 ThreadID=61764 Component=ngl-lib_NglIngestManager Description="StartIngestService :  Ingest Monitor success thread started."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:591-0400 ThreadID=36052 Component=ngl-lib_NGLLibFactory Description="GetOperatingModeFromToolKitConfig : Toolkit config runtime mode : "
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:598-0400 ThreadID=61764 Component=ngl-lib_SyncManager Description="StartSyncService: SyncService started"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:605-0400 ThreadID=61764 Component=ngl-lib_NglController Description="SetNglWorkflowParams: Custom CEF-Resource mode: 1"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:612-0400 ThreadID=61588 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:619-0400 ThreadID=61588 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:626-0400 ThreadID=61764 Component=ngl-lib_NglController Description="VerifyAndSetNglWfDirPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\NGL\cefWorkflow\adobe_licensing_wf_acro.exe"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:633-0400 ThreadID=61764 Component=ngl-lib_NglController Description="VerifyAndSetCefResourcesPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroCEF"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:640-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:647-0400 ThreadID=34124 Component=ngl-lib_OSUtil Description="GetCCDVersion: Successfully retrieved the version of CCD at C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:654-0400 ThreadID=36052 Component=ngl-lib_NGLLibFactory Description="GetIsSoftVirtualizationModeEnabled: Setting Soft Virtual Enviroment TRUE as its a virtual env."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:661-0400 ThreadID=61764 Component=ngl-lib_OSUtil Description="InitWebViewData: Webview version: 148.0.3967.70"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:668-0400 ThreadID=61764 Component=ngl-lib_OSUtil Description="PopulateAllBrowserVersions: CEF: CEF:112.7.0.0:1.14.0.2, Webview: WebView2:148.0.3967.70, IE: IE-11.1882.26100.0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:675-0400 ThreadID=34124 Component=ngl-lib_OSUtil Description="GetNGLWFVersion: Successfully retrieved the version of NGLWF at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf.exe"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:682-0400 ThreadID=61764 Component=ngl-lib_OSUtil Description="GetLocalBrowserOverrides: No local config file found falling back to default browser sequence."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:689-0400 ThreadID=61764 Component=ngl-lib_OSUtil Description="SetEmbeddedBrowserVersion: EmbeddedBrowserVersion: WebView2:148.0.3967.70"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:696-0400 ThreadID=61764 Component=ngl-lib_NglController Description="SetNgluPath: adobe licensing helper not found in path from NglAppLibConfig, using from default location"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:704-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:711-0400 ThreadID=34124 Component=ngl-lib_OSUtil Description="GetNGLWFHelperVersion: Successfully retrieved the version of NGLWF Helper at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf_helper.exe"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:737-0400 ThreadID=61764 Component=ngl-lib_NglController Description="NglController: constructor invoked in 5 license mode, NglRunMode - 0 & ReInitStatus failure ExtBrwAuth_Enabled:True"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:745-0400 ThreadID=61764 Component=ngl-lib_NglController Description="InitializeProfileUpdates: invoked and running in headed mode"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:752-0400 ThreadID=61764 Component=ngl-lib_NglController Description="ONGLIPUI: invoked and running in headed mode"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:760-0400 ThreadID=36052 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:767-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:775-0400 ThreadID=36052 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:783-0400 ThreadID=36052 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info_ATTRIBUTES; status: 8 OsErrorCode: 2"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:797-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:805-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:825-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:842-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:851-0400 ThreadID=36052 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:858-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:865-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:872-0400 ThreadID=36052 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:880-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:887-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:894-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:907-0400 ThreadID=36052 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 "
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:914-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:921-0400 ThreadID=36052 Component=ngl-lib_InMemoryStorage Description="SetASNP  Setting onLocalSignout as it does have a valid value, before - 10 , now - 404"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:928-0400 ThreadID=36052 Component=ngl-lib_NUSecureProfileFetcher Description="ValidateAndGetCachedSP : ASNP from cache successfully retrieved/validated"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:935-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:941-0400 ThreadID=36052 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile ASNP ID: 0443d034-e8db-4487-af59-8ac3cc41e9ad"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:949-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:956-0400 ThreadID=36052 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile Status: Success"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:964-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:971-0400 ThreadID=36052 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:979-0400 ThreadID=36052 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:986-0400 ThreadID=36052 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Prefetched Info; status: 8 OsErrorCode: 2"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:04:993-0400 ThreadID=36052 Component=ngl-lib_DataStorage Description="HandleGetFromStorageForAsnp: Get from FS failed with status: 8, falling back to legacy storage to fetch"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:001-0400 ThreadID=36052 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:009-0400 ThreadID=36052 Component=ngl-lib_NUSecureProfileDao Description="GetPrefetchedSecureProfile : Prefetched ASNP not found"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:017-0400 ThreadID=36052 Component=ngl-lib_NUSecureProfileFetcher ErrorID=SPDaoLevelStatus:11 Description="ValidateAndGetPrefetchedSP : Failed to fetch prefetched ASNP"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:024-0400 ThreadID=36052 Component=ngl-lib_NglAppLib ErrorID=228 Description="GetPrefetchedNglProfile Status: Data Not Found : Cached NGL Profile"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:032-0400 ThreadID=36052 Component=ngl-lib_NglController Description="GetCachedProfile: Update refresh interval to 87840000 "
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:039-0400 ThreadID=36052 Component=ngl-lib_NglController Description="SetCommitmentFromNglProfile: Setting CommitmentType: YEAR"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:045-0400 ThreadID=61764 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 1 api: 0 data?: no workflow?: no"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:052-0400 ThreadID=61764 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 2 api: 0 data?: no workflow?: no"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:060-0400 ThreadID=61764 Component=ngl-lib_NglController Description="InitializeProfileUpdatesInternal: Initial internal status = 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:067-0400 ThreadID=61764 Component=ngl-lib_OfflineStatusSpotter Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:074-0400 ThreadID=61764 Component=ngl-lib_NglAbuseSpotterManager Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:080-0400 ThreadID=30296 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Starting spotter thread"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:087-0400 ThreadID=30296 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Task popped from queue"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:094-0400 ThreadID=61764 Component=ngl-lib_NglNotificationManager Description="DetermineFeatureEnabled: Is Feature Enabled: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:101-0400 ThreadID=61764 Component=ngl-lib_NglController Description="LogCurrentUser: CachedNotValidated UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:107-0400 ThreadID=61764 Component=ngl-lib_NglController Description="GetAMTData: invoked"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:114-0400 ThreadID=36052 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Platform is Virtual | VDI: 0 "
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:120-0400 ThreadID=30296 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:127-0400 ThreadID=30296 Component=ngl-lib_OfflineStatusSpotter Description="ReadOfflineStatusDataFromFs: Finished with status: 8 | OsErrorCode: 2 | OsErrorDesc: No such file or directory"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:133-0400 ThreadID=36052 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Key=5c1d49d546d6b3278d17bd9d30eafc32357faccc3b675c2f19e9bd37e46bbe2a"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:139-0400 ThreadID=61764 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:146-0400 ThreadID=61764 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered locales list is identical to passed locales as no installed locales were found."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:152-0400 ThreadID=36052 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: DP API CNG functions success "
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:158-0400 ThreadID=30296 Component=ngl-lib_OfflineStatusSpotter Description="SendEventIfRequired: returnStatus: 8"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:165-0400 ThreadID=36052 Component=ngl-lib_NglController Description="SubmitWebViewIngestData: Webview runtime is installed."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:171-0400 ThreadID=61764 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:177-0400 ThreadID=68656 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:184-0400 ThreadID=61764 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:190-0400 ThreadID=36052 Component=ngl-lib_OSUtil Description="<hidden>: Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroTray.exe"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:198-0400 ThreadID=68656 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:204-0400 ThreadID=61764 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:210-0400 ThreadID=61764 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:216-0400 ThreadID=61764 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:223-0400 ThreadID=68656 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:236-0400 ThreadID=61764 Component=ngl-lib_NglController Description="InitializeWorkflows: invoked"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:242-0400 ThreadID=68656 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:250-0400 ThreadID=68656 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:257-0400 ThreadID=68656 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:264-0400 ThreadID=61764 Component=ngl-lib_NglAppLib Description="SetAppRuntimeConfig: AppLocale=en_US"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:271-0400 ThreadID=68656 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:279-0400 ThreadID=36052 Component=ngl-lib_OSUtil Description="<hidden>: Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroTray.exe"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:286-0400 ThreadID=68656 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:294-0400 ThreadID=27948 Component=ngl-lib_NglController Description="InitialProfileTimer: app is licensed"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:302-0400 ThreadID=38588 Component=ngl-lib_NUSecureProfileFetcher Description="GetDeviceTokenAndProfile : invoked"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:310-0400 ThreadID=38588 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:318-0400 ThreadID=38588 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:327-0400 ThreadID=38588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:335-0400 ThreadID=38588 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:343-0400 ThreadID=38588 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:350-0400 ThreadID=38588 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:359-0400 ThreadID=38588 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:370-0400 ThreadID=38588 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://ims-prod06.adobelogin.com/ims/token/v4"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:458-0400 ThreadID=36052 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:469-0400 ThreadID=68656 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:479-0400 ThreadID=68656 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:2e86e115-fc78-4915-8a35-9fd3f18c02f6 SubCategory:WebViewStatus StatusCode:0 OsErrorCode:0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:492-0400 ThreadID=68656 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:504-0400 ThreadID=68656 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:514-0400 ThreadID=68656 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:523-0400 ThreadID=68656 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:533-0400 ThreadID=68656 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:542-0400 ThreadID=68656 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:550-0400 ThreadID=68656 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:560-0400 ThreadID=68656 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:648-0400 ThreadID=27948 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:657-0400 ThreadID=38588 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:666-0400 ThreadID=38588 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceTokenInternal -> LogHttpResponse : clientId: ngl_acrobat_dc1 | ScopeId: openid,AdobeID | UserAgent: N | HttpRequestStatus: 0 | HttpResponseCode: 200 | X-Debug-Id: 11c1aba2-584f-4e1e-8ae6-a03ea398a63c"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:675-0400 ThreadID=38588 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchAccessToken returned : 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:683-0400 ThreadID=38588 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken: IMS http request success, trigger update IMS status"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:692-0400 ThreadID=27948 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:702-0400 ThreadID=52132 Component=ngl-lib_NgluCommands Description="UpdateSSOFiles Updated flag file with value IMS_ACTIVE"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:720-0400 ThreadID=52132 Component=ngl-lib_NgluCommands Description="Update IMS status to file succeed"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:728-0400 ThreadID=38588 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:736-0400 ThreadID=68656 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:747-0400 ThreadID=38588 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:755-0400 ThreadID=38588 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info_ATTRIBUTES; status: 8 OsErrorCode: 2"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:777-0400 ThreadID=38588 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:794-0400 ThreadID=38588 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:802-0400 ThreadID=38588 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 "
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:812-0400 ThreadID=38588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:820-0400 ThreadID=38588 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:828-0400 ThreadID=38588 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:836-0400 ThreadID=38588 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Fetching Information for User : Req-Id-4e15f0e7-92ea-44a2-9421-ef08553e64ae"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:843-0400 ThreadID=38588 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:850-0400 ThreadID=38588 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:05:859-0400 ThreadID=38588 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://lcs-cops.adobe.io/desktops/access_profile/v3"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:034-0400 ThreadID=27948 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 304"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:043-0400 ThreadID=38588 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:052-0400 ThreadID=38588 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-Request-Id: Req-Id-4e15f0e7-92ea-44a2-9421-ef08553e64ae"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:060-0400 ThreadID=38588 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-NGL-Desktop-ASNP-Flags: "
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:068-0400 ThreadID=38588 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Received 204/304 in http request"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:077-0400 ThreadID=38588 Component=ngl-lib_NamedUserCOPRetriever Description="GetCOP : Recieved a 204 "
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:087-0400 ThreadID=38588 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:096-0400 ThreadID=38588 Component=ngl-lib_NUSecureProfileFetcher ErrorID=COPRetrieverStatus:13 Description="GetDeviceTokenAndProfile : We have a valid access token but could not reach COPS, fill in userprofile from IMS"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:104-0400 ThreadID=38588 Component=ngl-lib_NglAppLib ErrorID=110 Description="GetLatestNglProfile Status: Unhandled Error"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:112-0400 ThreadID=38588 Component=ngl-lib_NglController Description="ProcessV2Profile: mIsTempLicense=0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:120-0400 ThreadID=38588 Component=ngl-lib_NglController Description="ONGLPP: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:129-0400 ThreadID=38588 Component=ngl-lib_NglController Description="HandleV2Response: Handle NUL response (request 2 type 4 status 110 sequence initial)"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:137-0400 ThreadID=38588 Component=ngl-lib_NglController Description="ProcessV2Profile: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:145-0400 ThreadID=38588 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile fetch got NO CONTENT response from server, use cached profile"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:154-0400 ThreadID=38588 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile failure: licensed from cache (profile status 0)"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:163-0400 ThreadID=38588 Component=ngl-lib_NglController Description="LogCurrentUser: Cached UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:170-0400 ThreadID=38588 Component=ngl-lib_NglController Description="NotifyData: request id: 2 api: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:178-0400 ThreadID=38588 Component=ngl-lib_NglSDKInterface Description="SetLatestProfileDataId: invoked with id: 2"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:186-0400 ThreadID=38588 Component=ngl-lib_NglController Description="StartRecurringAuthAndProfileChecks: invoked"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:194-0400 ThreadID=38588 Component=ngl-lib_NglController Description="EnableProfileRefresh: invoked"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:201-0400 ThreadID=61764 Component=ngl-lib_NglController Description="GetProfile: request 2 recieved"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:209-0400 ThreadID=61764 Component=ngl-lib_NglController Description="GetProfile: request 2 returned status 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:216-0400 ThreadID=61764 Component=ngl-lib_NglController Description="GetAMTData: invoked"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:223-0400 ThreadID=61764 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:230-0400 ThreadID=61764 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered locales list is identical to passed locales as no installed locales were found."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:237-0400 ThreadID=26688 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: "
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:245-0400 ThreadID=61764 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:251-0400 ThreadID=26688 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_41 is empty"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:258-0400 ThreadID=61764 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:265-0400 ThreadID=26688 Component=ngl-lib_NglFeatureManager Description="FetchFlagsAsync : FetchFlags returned with status code: 15"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:273-0400 ThreadID=61764 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:280-0400 ThreadID=61764 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:288-0400 ThreadID=61764 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:294-0400 ThreadID=61764 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:302-0400 ThreadID=61764 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:309-0400 ThreadID=61764 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:315-0400 ThreadID=61764 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:06:322-0400 ThreadID=61764 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:08:502-0400 ThreadID=61764 Component=ngl-lib_NglController Description="GetImsAccessToken: invoked clientId: ngl_acrobat_dc1 clientScope: openid,AdobeID data?: yes workflow?: no forceRefresh:no"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:08:510-0400 ThreadID=61764 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 3 api: 2 data?: yes workflow?: no"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:08:519-0400 ThreadID=26688 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:08:527-0400 ThreadID=26688 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:08:535-0400 ThreadID=26688 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchCachedAccessToken returned : 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:08:543-0400 ThreadID=26688 Component=ngl-lib_NglCommonLib Description="ImsAccessTokenInternal - returned with NglStatusCode:0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:08:551-0400 ThreadID=26688 Component=ngl-lib_NglAppLib Description="ImsAccessToken Status: Success"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:08:557-0400 ThreadID=26688 Component=ngl-lib_NglController Description="ProcessImsResult: request id: 3 api: 2 status: 0 workflow?: yes spinner?: no"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:08:564-0400 ThreadID=26688 Component=ngl-lib_NglController Description="NotifyData: request id: 3 api: 2"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:08:570-0400 ThreadID=26688 Component=ngl-lib_NglController Description="GetImsAccessToken: request 3 recieved"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:08:576-0400 ThreadID=26688 Component=ngl-lib_NglController Description="GetImsAccessToken: request 3 returned status 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-18T23:54:09:775-0400 ThreadID=70644 Component=ngl-lib_NglController Description="PostLogFile: Too many log files combined all versions of the app, discarding old 1 files before uploading"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:09:07:733-0400 ThreadID=61588 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:09:07:740-0400 ThreadID=61588 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:09:07:747-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:09:07:753-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:09:07:761-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:09:07:768-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:09:07:775-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:09:07:781-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:09:07:788-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:09:07:795-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:09:07:802-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:09:07:810-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:09:07:816-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:09:07:824-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:09:07:831-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:09:07:838-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:09:07:845-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:09:07:852-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:24:07:894-0400 ThreadID=61588 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:24:07:904-0400 ThreadID=61588 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:24:07:913-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:24:07:922-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:24:07:930-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:24:07:940-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:24:07:948-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:24:07:956-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:24:07:964-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:24:07:971-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:24:07:979-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:24:07:987-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:24:07:996-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:24:08:003-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:24:08:011-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:24:08:019-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:24:08:027-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:24:08:034-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:39:08:529-0400 ThreadID=61588 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:39:08:535-0400 ThreadID=61588 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:39:08:542-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:39:08:548-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:39:08:554-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:39:08:560-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:39:08:566-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:39:08:573-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:39:08:580-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:39:08:586-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:39:08:592-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:39:08:598-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:39:08:605-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:39:08:611-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:39:08:616-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:39:08:623-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:39:08:629-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:39:08:636-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:04:754-0400 ThreadID=61764 Component=ngl-lib_NglController Description="GetImsAccessToken: invoked clientId: ngl_acrobat_dc1 clientScope: openid,AdobeID data?: yes workflow?: no forceRefresh:no"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:04:762-0400 ThreadID=61764 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 4 api: 2 data?: yes workflow?: no"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:04:784-0400 ThreadID=51984 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:04:794-0400 ThreadID=51984 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:04:803-0400 ThreadID=51984 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchCachedAccessToken returned : 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:04:811-0400 ThreadID=51984 Component=ngl-lib_NglCommonLib Description="ImsAccessTokenInternal - returned with NglStatusCode:0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:04:819-0400 ThreadID=51984 Component=ngl-lib_NglAppLib Description="ImsAccessToken Status: Success"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:04:828-0400 ThreadID=51984 Component=ngl-lib_NglController Description="ProcessImsResult: request id: 4 api: 2 status: 0 workflow?: yes spinner?: no"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:04:837-0400 ThreadID=51984 Component=ngl-lib_NglController Description="NotifyData: request id: 4 api: 2"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:04:845-0400 ThreadID=51984 Component=ngl-lib_NglController Description="GetImsAccessToken: request 4 recieved"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:04:854-0400 ThreadID=51984 Component=ngl-lib_NglController Description="GetImsAccessToken: request 4 returned status 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:05:745-0400 ThreadID=68656 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:05:753-0400 ThreadID=68656 Component=ngl-lib_NglIngestPersistenceHelper Description="ReadPersistedIngestDataFromFs: Finished with status: 8 | OsErrorCode: 2 | OsErrorDesc: No such file or directory"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:05:760-0400 ThreadID=68656 Component=ngl-lib_NglIngestPersistenceHelper Description="ShouldRetryPersistedEvents: status: 8"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:15:810-0400 ThreadID=61588 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:15:818-0400 ThreadID=61588 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:15:826-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:15:833-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:15:842-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:15:851-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:15:859-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:15:865-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:15:873-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:15:880-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:15:888-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:15:896-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:15:904-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:15:911-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:15:920-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:15:928-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:15:935-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T00:54:15:943-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T01:09:25:577-0400 ThreadID=61588 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T01:09:25:584-0400 ThreadID=61588 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T01:09:25:593-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T01:09:25:600-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T01:09:25:607-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T01:09:25:614-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T01:09:25:623-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T01:09:25:634-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T01:09:25:645-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T01:09:25:658-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T01:09:25:667-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T01:09:25:678-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T01:09:25:685-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T01:09:25:693-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T01:09:25:701-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T01:09:25:708-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T01:09:25:716-0400 ThreadID=61588 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=4a4bb081-3978-4c02-821b-a0fe731b92a7.1779162844435 Timestamp=2026-05-19T01:09:25:723-0400 ThreadID=61588 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"