SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:214-0400 ThreadID=39692 Component=ngl-lib_NglAppLib Description="InitializeLogger: -------- Initializing session logs --------" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:220-0400 ThreadID=39692 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: No operating configs found" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:225-0400 ThreadID=39692 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: Fallback to NAMED_USER_ONLINE!!" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:230-0400 ThreadID=39692 Component=ngl-lib_NglAppLib Description="SetConfig: OS Name=WINDOWS_64, OS Version=10.0.26200.1" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:235-0400 ThreadID=39692 Component=ngl-lib_NglAppLib Description="SetConfig: NGLLibVersion=1.41.0.11, Environment=5, Runtimemode=NAMED_USER_ONLINE, NpdID=" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:240-0400 ThreadID=39692 Component=ngl-lib_NglAppLib Description="SetConfig succeeded - SetConfig: ClientID=ngl_acrobat_dc1, AppID=AcrobatDC1, AppVersion=26.1.21563.8, NglRunMode=0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:245-0400 ThreadID=39692 Component=ngl-lib_NglAppLib Description="SetConfig: Isotropic0.1778723485000.0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:250-0400 ThreadID=39692 Component=ngl-lib_NglFeatureManager Description="GetOperatingMode : runtime mode : 1" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:263-0400 ThreadID=51416 Component=ngl-lib_DataStorageFs Description="DataStorageFs: mFeatureSupported set to 1 at start" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:276-0400 ThreadID=39692 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: " SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:285-0400 ThreadID=39692 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_41 is empty" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:295-0400 ThreadID=51416 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:303-0400 ThreadID=51416 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:309-0400 ThreadID=39692 Component=ngl-lib_NglIngestPersistenceHelper Description="DetermineFeatureEnabled: Is Feature Enabled: 1" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:314-0400 ThreadID=39692 Component=ngl-lib_NglIngestManager Description="NglIngestManager : Initializing Ingest Manager" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:320-0400 ThreadID=51416 Component=ngl-lib_SyncManager Description="SyncManager : Initializing SyncManager" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:327-0400 ThreadID=51416 Component=ngl-lib_NGLLibFactory Description="GetOperatingModeFromToolKitConfig : Toolkit config runtime mode : " SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:342-0400 ThreadID=39692 Component=ngl-lib_NglIngestManager Description="StartIngestService : Ingest manager started." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:348-0400 ThreadID=48680 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents : Ingest Process - Started" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:355-0400 ThreadID=48680 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents : Ingest manager State: Running " SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:362-0400 ThreadID=50892 Component=ngl-lib_NglIngestManager Description="MonitorSuccessEventsThread : Ingest Success Event Monitor - Started" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:369-0400 ThreadID=39692 Component=ngl-lib_NglIngestManager Description="StartIngestService : Ingest Monitor success thread started." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:375-0400 ThreadID=51416 Component=ngl-lib_NGLLibFactory Description="GetIsSoftVirtualizationModeEnabled: Setting Soft Virtual Enviroment TRUE as its a virtual env." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:381-0400 ThreadID=39692 Component=ngl-lib_SyncManager Description="StartSyncService: SyncService started" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:388-0400 ThreadID=44168 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:393-0400 ThreadID=44168 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:399-0400 ThreadID=14424 Component=ngl-lib_OSUtil Description="GetCCDVersion: Successfully retrieved the version of CCD at C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:405-0400 ThreadID=39692 Component=ngl-lib_NglController Description="SetNglWorkflowParams: Custom CEF-Resource mode: 1" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:412-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:418-0400 ThreadID=14424 Component=ngl-lib_OSUtil Description="GetNGLWFVersion: Successfully retrieved the version of NGLWF at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf.exe" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:424-0400 ThreadID=39692 Component=ngl-lib_NglController Description="VerifyAndSetNglWfDirPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\NGL\cefWorkflow\adobe_licensing_wf_acro.exe" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:430-0400 ThreadID=39692 Component=ngl-lib_NglController Description="VerifyAndSetCefResourcesPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroCEF" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:436-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:443-0400 ThreadID=14424 Component=ngl-lib_OSUtil Description="GetNGLWFHelperVersion: Successfully retrieved the version of NGLWF Helper at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf_helper.exe" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:454-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:460-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:467-0400 ThreadID=51416 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:474-0400 ThreadID=39692 Component=ngl-lib_OSUtil Description="InitWebViewData: Webview version: 148.0.3967.70" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:480-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:486-0400 ThreadID=51416 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:492-0400 ThreadID=51416 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info_ATTRIBUTES; status: 8 OsErrorCode: 2" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:498-0400 ThreadID=39692 Component=ngl-lib_OSUtil Description="PopulateAllBrowserVersions: CEF: CEF:112.7.0.0:1.14.0.2, Webview: WebView2:148.0.3967.70, IE: IE-11.1882.26100.0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:505-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:511-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:517-0400 ThreadID=39692 Component=ngl-lib_OSUtil Description="GetLocalBrowserOverrides: No local config file found falling back to default browser sequence." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:524-0400 ThreadID=39692 Component=ngl-lib_OSUtil Description="SetEmbeddedBrowserVersion: EmbeddedBrowserVersion: WebView2:148.0.3967.70" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:535-0400 ThreadID=39692 Component=ngl-lib_NglController Description="SetNgluPath: adobe licensing helper not found in path from NglAppLibConfig, using from default location" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:542-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:559-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:566-0400 ThreadID=39692 Component=ngl-lib_NglController Description="NglController: constructor invoked in 5 license mode, NglRunMode - 0 & ReInitStatus failure ExtBrwAuth_Enabled:True" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:573-0400 ThreadID=39692 Component=ngl-lib_NglController Description="InitializeProfileUpdates: invoked and running in headed mode" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:582-0400 ThreadID=39692 Component=ngl-lib_NglController Description="ONGLIPUI: invoked and running in headed mode" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:589-0400 ThreadID=51416 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:597-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:605-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:612-0400 ThreadID=51416 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:620-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:627-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:640-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:647-0400 ThreadID=51416 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 " SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:654-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:662-0400 ThreadID=51416 Component=ngl-lib_InMemoryStorage Description="SetASNP Setting onLocalSignout as it does have a valid value, before - 10 , now - 404" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:669-0400 ThreadID=51416 Component=ngl-lib_NUSecureProfileFetcher Description="ValidateAndGetCachedSP : ASNP from cache successfully retrieved/validated" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:676-0400 ThreadID=51416 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile ASNP ID: 0443d034-e8db-4487-af59-8ac3cc41e9ad" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:683-0400 ThreadID=51416 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile Status: Success" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:689-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:703-0400 ThreadID=51416 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:711-0400 ThreadID=51416 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:717-0400 ThreadID=51416 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Prefetched Info; status: 8 OsErrorCode: 2" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:723-0400 ThreadID=51416 Component=ngl-lib_DataStorage Description="HandleGetFromStorageForAsnp: Get from FS failed with status: 8, falling back to legacy storage to fetch" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:729-0400 ThreadID=51416 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:736-0400 ThreadID=51416 Component=ngl-lib_NUSecureProfileDao Description="GetPrefetchedSecureProfile : Prefetched ASNP not found" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:742-0400 ThreadID=51416 Component=ngl-lib_NUSecureProfileFetcher ErrorID=SPDaoLevelStatus:11 Description="ValidateAndGetPrefetchedSP : Failed to fetch prefetched ASNP" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:748-0400 ThreadID=51416 Component=ngl-lib_NglAppLib ErrorID=228 Description="GetPrefetchedNglProfile Status: Data Not Found : Cached NGL Profile" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:754-0400 ThreadID=51416 Component=ngl-lib_NglController Description="GetCachedProfile: Update refresh interval to 87840000 " SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:760-0400 ThreadID=51416 Component=ngl-lib_NglController Description="SetCommitmentFromNglProfile: Setting CommitmentType: YEAR" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:767-0400 ThreadID=39692 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 1 api: 0 data?: no workflow?: no" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:773-0400 ThreadID=39692 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 2 api: 0 data?: no workflow?: no" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:779-0400 ThreadID=39692 Component=ngl-lib_NglController Description="InitializeProfileUpdatesInternal: Initial internal status = 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:786-0400 ThreadID=39692 Component=ngl-lib_OfflineStatusSpotter Description="DetermineFeatureEnabled: Is Feature Enabled: 1" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:792-0400 ThreadID=39692 Component=ngl-lib_NglAbuseSpotterManager Description="DetermineFeatureEnabled: Is Feature Enabled: 1" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:798-0400 ThreadID=37860 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Starting spotter thread" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:804-0400 ThreadID=37860 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Task popped from queue" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:810-0400 ThreadID=39692 Component=ngl-lib_NglNotificationManager Description="DetermineFeatureEnabled: Is Feature Enabled: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:817-0400 ThreadID=39692 Component=ngl-lib_NglController Description="LogCurrentUser: CachedNotValidated UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:822-0400 ThreadID=39692 Component=ngl-lib_NglController Description="GetAMTData: invoked" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:829-0400 ThreadID=39692 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:836-0400 ThreadID=39692 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered locales list is identical to passed locales as no installed locales were found." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:842-0400 ThreadID=51416 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Platform is Virtual | VDI: 0 " SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:848-0400 ThreadID=37860 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:854-0400 ThreadID=37860 Component=ngl-lib_OfflineStatusSpotter Description="ReadOfflineStatusDataFromFs: Finished with status: 8 | OsErrorCode: 2 | OsErrorDesc: No such file or directory" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:861-0400 ThreadID=37860 Component=ngl-lib_OfflineStatusSpotter Description="SendEventIfRequired: returnStatus: 8" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:867-0400 ThreadID=39692 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:873-0400 ThreadID=51416 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Key=5c1d49d546d6b3278d17bd9d30eafc32357faccc3b675c2f19e9bd37e46bbe2a" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:879-0400 ThreadID=51416 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: DP API CNG functions success " SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:885-0400 ThreadID=51416 Component=ngl-lib_NglController Description="SubmitWebViewIngestData: Webview runtime is installed." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:892-0400 ThreadID=51416 Component=ngl-lib_OSUtil Description=": Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroTray.exe" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:898-0400 ThreadID=39692 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:906-0400 ThreadID=39692 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:913-0400 ThreadID=39692 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:919-0400 ThreadID=39692 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:927-0400 ThreadID=48680 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:934-0400 ThreadID=39692 Component=ngl-lib_NglController Description="InitializeWorkflows: invoked" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:941-0400 ThreadID=39692 Component=ngl-lib_NglAppLib Description="SetAppRuntimeConfig: AppLocale=en_US" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:948-0400 ThreadID=48680 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:957-0400 ThreadID=34776 Component=ngl-lib_NglController Description="InitialProfileTimer: app is licensed" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:970-0400 ThreadID=48680 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:981-0400 ThreadID=32900 Component=ngl-lib_NUSecureProfileFetcher Description="GetDeviceTokenAndProfile : invoked" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:01:993-0400 ThreadID=48680 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:004-0400 ThreadID=48680 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:012-0400 ThreadID=48680 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:019-0400 ThreadID=48680 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:027-0400 ThreadID=51416 Component=ngl-lib_OSUtil Description=": Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroTray.exe" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:035-0400 ThreadID=32900 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:042-0400 ThreadID=48680 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:050-0400 ThreadID=32900 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:059-0400 ThreadID=32900 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:067-0400 ThreadID=32900 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:074-0400 ThreadID=32900 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:082-0400 ThreadID=32900 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:090-0400 ThreadID=32900 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:099-0400 ThreadID=32900 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://ims-prod06.adobelogin.com/ims/token/v4" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:267-0400 ThreadID=51416 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:275-0400 ThreadID=48680 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:380-0400 ThreadID=51416 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:389-0400 ThreadID=32900 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:397-0400 ThreadID=32900 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceTokenInternal -> LogHttpResponse : clientId: ngl_acrobat_dc1 | ScopeId: openid,AdobeID | UserAgent: N | HttpRequestStatus: 0 | HttpResponseCode: 200 | X-Debug-Id: d8a6f63f-2f1c-49c3-a7d0-b60a9c4eddad" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:406-0400 ThreadID=32900 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchAccessToken returned : 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:414-0400 ThreadID=32900 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken: IMS http request success, trigger update IMS status" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:427-0400 ThreadID=3492 Component=ngl-lib_NgluCommands Description="UpdateSSOFiles Updated flag file with value IMS_ACTIVE" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:442-0400 ThreadID=3492 Component=ngl-lib_NgluCommands Description="Update IMS status to file succeed" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:451-0400 ThreadID=32900 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:459-0400 ThreadID=32900 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:467-0400 ThreadID=32900 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info_ATTRIBUTES; status: 8 OsErrorCode: 2" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:486-0400 ThreadID=32900 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:494-0400 ThreadID=32900 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:503-0400 ThreadID=32900 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 " SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:512-0400 ThreadID=32900 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:519-0400 ThreadID=32900 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:527-0400 ThreadID=32900 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:534-0400 ThreadID=32900 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Fetching Information for User : Req-Id-ffd06032-d081-4812-b5d0-143f4ca41b01" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:541-0400 ThreadID=32900 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:548-0400 ThreadID=32900 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:557-0400 ThreadID=32900 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://lcs-cops.adobe.io/desktops/access_profile/v3" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:744-0400 ThreadID=34776 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 304" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:755-0400 ThreadID=32900 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:764-0400 ThreadID=32900 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-Request-Id: Req-Id-ffd06032-d081-4812-b5d0-143f4ca41b01" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:772-0400 ThreadID=32900 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-NGL-Desktop-ASNP-Flags: " SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:780-0400 ThreadID=32900 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Received 204/304 in http request" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:787-0400 ThreadID=32900 Component=ngl-lib_NamedUserCOPRetriever Description="GetCOP : Recieved a 204 " SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:795-0400 ThreadID=32900 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:803-0400 ThreadID=32900 Component=ngl-lib_NUSecureProfileFetcher ErrorID=COPRetrieverStatus:13 Description="GetDeviceTokenAndProfile : We have a valid access token but could not reach COPS, fill in userprofile from IMS" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:812-0400 ThreadID=32900 Component=ngl-lib_NglAppLib ErrorID=110 Description="GetLatestNglProfile Status: Unhandled Error" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:820-0400 ThreadID=32900 Component=ngl-lib_NglController Description="ProcessV2Profile: mIsTempLicense=0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:828-0400 ThreadID=32900 Component=ngl-lib_NglController Description="ONGLPP: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:835-0400 ThreadID=32900 Component=ngl-lib_NglController Description="HandleV2Response: Handle NUL response (request 2 type 4 status 110 sequence initial)" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:843-0400 ThreadID=32900 Component=ngl-lib_NglController Description="ProcessV2Profile: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:850-0400 ThreadID=32900 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile fetch got NO CONTENT response from server, use cached profile" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:858-0400 ThreadID=32900 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile failure: licensed from cache (profile status 0)" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:865-0400 ThreadID=32900 Component=ngl-lib_NglController Description="LogCurrentUser: Cached UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:872-0400 ThreadID=32900 Component=ngl-lib_NglController Description="NotifyData: request id: 2 api: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:879-0400 ThreadID=32900 Component=ngl-lib_NglSDKInterface Description="SetLatestProfileDataId: invoked with id: 2" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:886-0400 ThreadID=32900 Component=ngl-lib_NglController Description="StartRecurringAuthAndProfileChecks: invoked" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:893-0400 ThreadID=39692 Component=ngl-lib_NglController Description="GetProfile: request 2 recieved" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:899-0400 ThreadID=39692 Component=ngl-lib_NglController Description="GetProfile: request 2 returned status 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:905-0400 ThreadID=39692 Component=ngl-lib_NglController Description="GetAMTData: invoked" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:912-0400 ThreadID=39692 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:919-0400 ThreadID=39692 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered locales list is identical to passed locales as no installed locales were found." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:925-0400 ThreadID=40068 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: " SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:930-0400 ThreadID=32900 Component=ngl-lib_NglController Description="EnableProfileRefresh: invoked" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:936-0400 ThreadID=39692 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:942-0400 ThreadID=40068 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_41 is empty" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:948-0400 ThreadID=39692 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:955-0400 ThreadID=40068 Component=ngl-lib_NglFeatureManager Description="FetchFlagsAsync : FetchFlags returned with status code: 15" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:961-0400 ThreadID=39692 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:967-0400 ThreadID=39692 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:973-0400 ThreadID=39692 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:979-0400 ThreadID=39692 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:985-0400 ThreadID=39692 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:991-0400 ThreadID=39692 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:02:998-0400 ThreadID=39692 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:03:004-0400 ThreadID=39692 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:05:289-0400 ThreadID=39692 Component=ngl-lib_NglController Description="GetImsAccessToken: invoked clientId: ngl_acrobat_dc1 clientScope: openid,AdobeID data?: yes workflow?: no forceRefresh:no" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:05:295-0400 ThreadID=39692 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 3 api: 2 data?: yes workflow?: no" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:05:303-0400 ThreadID=40068 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:05:310-0400 ThreadID=40068 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:05:317-0400 ThreadID=40068 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchCachedAccessToken returned : 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:05:323-0400 ThreadID=40068 Component=ngl-lib_NglCommonLib Description="ImsAccessTokenInternal - returned with NglStatusCode:0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:05:329-0400 ThreadID=40068 Component=ngl-lib_NglAppLib Description="ImsAccessToken Status: Success" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:05:336-0400 ThreadID=40068 Component=ngl-lib_NglController Description="ProcessImsResult: request id: 3 api: 2 status: 0 workflow?: yes spinner?: no" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:05:342-0400 ThreadID=40068 Component=ngl-lib_NglController Description="NotifyData: request id: 3 api: 2" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:05:348-0400 ThreadID=40068 Component=ngl-lib_NglController Description="GetImsAccessToken: request 3 recieved" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:05:354-0400 ThreadID=40068 Component=ngl-lib_NglController Description="GetImsAccessToken: request 3 returned status 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:54:06:593-0400 ThreadID=46456 Component=ngl-lib_NglController Description="PostLogFile: Too many log files combined all versions of the app, discarding old 2 files before uploading" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:59:02:290-0400 ThreadID=48680 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:7d4d87e8-9b90-4f72-aceb-fa694d64230b SubCategory:WebViewStatus StatusCode:0 OsErrorCode:0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:59:02:297-0400 ThreadID=48680 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:59:02:304-0400 ThreadID=48680 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:59:02:311-0400 ThreadID=48680 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:59:02:317-0400 ThreadID=48680 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:59:02:324-0400 ThreadID=48680 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:59:02:330-0400 ThreadID=48680 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:59:02:339-0400 ThreadID=48680 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:59:02:546-0400 ThreadID=14808 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T11:59:02:558-0400 ThreadID=48680 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:09:09:649-0400 ThreadID=44168 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:09:09:657-0400 ThreadID=44168 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:09:09:665-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:09:09:674-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:09:09:682-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:09:09:689-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:09:09:697-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:09:09:705-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:09:09:713-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:09:09:721-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:09:09:729-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:09:09:737-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:09:09:745-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:09:09:753-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:09:09:760-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:09:09:768-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:09:09:775-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:09:09:782-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:24:10:227-0400 ThreadID=44168 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:24:10:234-0400 ThreadID=44168 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:24:10:243-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:24:10:250-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:24:10:257-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:24:10:264-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:24:10:271-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:24:10:279-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:24:10:286-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:24:10:294-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:24:10:301-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:24:10:308-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:24:10:316-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:24:10:323-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:24:10:330-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:24:10:337-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:24:10:345-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:24:10:352-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:39:11:413-0400 ThreadID=44168 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:39:11:419-0400 ThreadID=44168 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:39:11:426-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:39:11:433-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:39:11:440-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:39:11:446-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:39:11:452-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:39:11:460-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:39:11:467-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:39:11:475-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:39:11:482-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:39:11:489-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:39:11:496-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:39:11:503-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:39:11:510-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:39:11:517-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:39:11:524-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:39:11:530-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:01:446-0400 ThreadID=39692 Component=ngl-lib_NglController Description="GetImsAccessToken: invoked clientId: ngl_acrobat_dc1 clientScope: openid,AdobeID data?: yes workflow?: no forceRefresh:no" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:01:453-0400 ThreadID=39692 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 4 api: 2 data?: yes workflow?: no" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:01:461-0400 ThreadID=37260 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:01:471-0400 ThreadID=37260 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:01:478-0400 ThreadID=37260 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchCachedAccessToken returned : 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:01:484-0400 ThreadID=37260 Component=ngl-lib_NglCommonLib Description="ImsAccessTokenInternal - returned with NglStatusCode:0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:01:492-0400 ThreadID=37260 Component=ngl-lib_NglAppLib Description="ImsAccessToken Status: Success" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:01:498-0400 ThreadID=37260 Component=ngl-lib_NglController Description="ProcessImsResult: request id: 4 api: 2 status: 0 workflow?: yes spinner?: no" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:01:505-0400 ThreadID=37260 Component=ngl-lib_NglController Description="NotifyData: request id: 4 api: 2" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:01:511-0400 ThreadID=37260 Component=ngl-lib_NglController Description="GetImsAccessToken: request 4 recieved" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:01:517-0400 ThreadID=37260 Component=ngl-lib_NglController Description="GetImsAccessToken: request 4 returned status 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:19:675-0400 ThreadID=44168 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:19:682-0400 ThreadID=44168 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:19:689-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:19:696-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:19:704-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:19:710-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:19:718-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:19:725-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:19:731-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:19:739-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:19:745-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:19:754-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:19:761-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:19:770-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:19:777-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:19:785-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:19:794-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:54:19:802-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:59:02:579-0400 ThreadID=48680 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:59:02:585-0400 ThreadID=48680 Component=ngl-lib_NglIngestPersistenceHelper Description="ReadPersistedIngestDataFromFs: Finished with status: 8 | OsErrorCode: 2 | OsErrorDesc: No such file or directory" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T12:59:02:591-0400 ThreadID=48680 Component=ngl-lib_NglIngestPersistenceHelper Description="ShouldRetryPersistedEvents: status: 8" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:09:26:810-0400 ThreadID=44168 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:09:26:816-0400 ThreadID=44168 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:09:26:822-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:09:26:829-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:09:26:836-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:09:26:843-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:09:26:850-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:09:26:856-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:09:26:862-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:09:26:868-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:09:26:874-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:09:26:881-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:09:26:887-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:09:26:893-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:09:26:899-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:09:26:905-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:09:26:911-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:09:26:917-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:24:29:139-0400 ThreadID=44168 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:24:29:145-0400 ThreadID=44168 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:24:29:152-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:24:29:158-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:24:29:164-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:24:29:171-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:24:29:178-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:24:29:185-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:24:29:192-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:24:29:199-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:24:29:206-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:24:29:213-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:24:29:220-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:24:29:227-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:24:29:234-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:24:29:241-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:24:29:248-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:24:29:254-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:39:36:647-0400 ThreadID=44168 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:39:36:654-0400 ThreadID=44168 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:39:36:661-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:39:36:668-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:39:36:674-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:39:36:681-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:39:36:688-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:39:36:694-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:39:36:701-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:39:36:709-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:39:36:715-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:39:36:722-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:39:36:728-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:39:36:735-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:39:36:743-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:39:36:750-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:39:36:757-0400 ThreadID=44168 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:39:36:764-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:54:01:478-0400 ThreadID=44168 Component=ngl-lib_SyncManager Description="RecurringSync: SyncService stopped" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:54:01:485-0400 ThreadID=50892 Component=ngl-lib_NglIngestManager Description="MonitorSuccessEventsThread : Ingest Success Event Monitor - Finished" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:54:01:492-0400 ThreadID=48680 Component=ngl-lib_NglIngestManager Description="ProcessSpecialEventBeforeClose : Ingest - Checking & Processing for Special Events" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:54:01:499-0400 ThreadID=48680 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents : Ingest Process - Finished" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:54:01:507-0400 ThreadID=39692 Component=ngl-lib_NglIngestManager Description="CleanEventQ : Cleared Ingest Event" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:54:01:514-0400 ThreadID=39692 Component=ngl-lib_NglIngestManager Description="Shutdown : Ingest manager shutdown." SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:54:01:522-0400 ThreadID=39692 Component=ngl-lib_HttpRequest Description="CancelAllRequests Invoked" SessionID=202b377f-6d4e-4dc3-82c8-5999e3ab373f.1779119641214 Timestamp=2026-05-18T13:54:01:529-0400 ThreadID=39692 Component=ngl-lib_NglController Description="~NglController: -------- Terminating session logs --------"