SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:791-0400 ThreadID=60948 Component=ngl-lib_NglAppLib Description="InitializeLogger: -------- Initializing session logs --------"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:806-0400 ThreadID=60948 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: No operating configs found"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:811-0400 ThreadID=60948 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: Fallback to NAMED_USER_ONLINE!!"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:817-0400 ThreadID=60948 Component=ngl-lib_NglAppLib Description="SetConfig: OS Name=WINDOWS_64, OS Version=10.0.26200.1"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:822-0400 ThreadID=60948 Component=ngl-lib_NglAppLib Description="SetConfig: NGLLibVersion=1.41.0.11, Environment=5, Runtimemode=NAMED_USER_ONLINE, NpdID="
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:828-0400 ThreadID=60948 Component=ngl-lib_NglAppLib Description="SetConfig succeeded - SetConfig: ClientID=ngl_acrobat_dc1, AppID=AcrobatDC1, AppVersion=26.1.21563.8, NglRunMode=0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:834-0400 ThreadID=60948 Component=ngl-lib_NglAppLib Description="SetConfig: Isotropic0.1778723485000.0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:841-0400 ThreadID=60948 Component=ngl-lib_NglFeatureManager Description="GetOperatingMode : runtime mode : 1"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:847-0400 ThreadID=16948 Component=ngl-lib_DataStorageFs Description="DataStorageFs: mFeatureSupported set to 1 at start"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:852-0400 ThreadID=60948 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: "
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:859-0400 ThreadID=60948 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_41 is empty"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:865-0400 ThreadID=16948 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:872-0400 ThreadID=16948 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:878-0400 ThreadID=60948 Component=ngl-lib_NglIngestPersistenceHelper Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:884-0400 ThreadID=60948 Component=ngl-lib_NglIngestManager Description="NglIngestManager : Initializing Ingest Manager"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:891-0400 ThreadID=16948 Component=ngl-lib_SyncManager Description="SyncManager : Initializing SyncManager"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:898-0400 ThreadID=60948 Component=ngl-lib_NglIngestManager Description="StartIngestService :  Ingest manager started."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:904-0400 ThreadID=60528 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents : Ingest Process - Started"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:911-0400 ThreadID=60528 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents :  Ingest manager State: Running "
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:918-0400 ThreadID=60948 Component=ngl-lib_NglIngestManager Description="StartIngestService :  Ingest Monitor success thread started."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:924-0400 ThreadID=15952 Component=ngl-lib_NglIngestManager Description="MonitorSuccessEventsThread : Ingest Success Event Monitor - Started"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:931-0400 ThreadID=60948 Component=ngl-lib_SyncManager Description="StartSyncService: SyncService started"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:937-0400 ThreadID=16948 Component=ngl-lib_NGLLibFactory Description="GetOperatingModeFromToolKitConfig : Toolkit config runtime mode : "
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:943-0400 ThreadID=23332 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:951-0400 ThreadID=23332 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:958-0400 ThreadID=43284 Component=ngl-lib_OSUtil Description="GetCCDVersion: Successfully retrieved the version of CCD at C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:965-0400 ThreadID=60948 Component=ngl-lib_NglController Description="SetNglWorkflowParams: Custom CEF-Resource mode: 1"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:972-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:979-0400 ThreadID=43284 Component=ngl-lib_OSUtil Description="GetNGLWFVersion: Successfully retrieved the version of NGLWF at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf.exe"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:987-0400 ThreadID=60948 Component=ngl-lib_NglController Description="VerifyAndSetNglWfDirPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\NGL\cefWorkflow\adobe_licensing_wf_acro.exe"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:53:59:994-0400 ThreadID=60948 Component=ngl-lib_NglController Description="VerifyAndSetCefResourcesPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroCEF"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:001-0400 ThreadID=16948 Component=ngl-lib_NGLLibFactory Description="GetIsSoftVirtualizationModeEnabled: Setting Soft Virtual Enviroment TRUE as its a virtual env."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:009-0400 ThreadID=43284 Component=ngl-lib_OSUtil Description="GetNGLWFHelperVersion: Successfully retrieved the version of NGLWF Helper at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf_helper.exe"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:021-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:029-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:035-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:043-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:049-0400 ThreadID=16948 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:056-0400 ThreadID=60948 Component=ngl-lib_OSUtil Description="InitWebViewData: Webview version: 148.0.3967.70"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:062-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:069-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:076-0400 ThreadID=16948 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:084-0400 ThreadID=16948 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info_ATTRIBUTES; status: 8 OsErrorCode: 2"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:090-0400 ThreadID=60948 Component=ngl-lib_OSUtil Description="PopulateAllBrowserVersions: CEF: CEF:112.7.0.0:1.14.0.2, Webview: WebView2:148.0.3967.70, IE: IE-11.1882.26100.0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:097-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:103-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:110-0400 ThreadID=60948 Component=ngl-lib_OSUtil Description="GetLocalBrowserOverrides: No local config file found falling back to default browser sequence."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:119-0400 ThreadID=60948 Component=ngl-lib_OSUtil Description="SetEmbeddedBrowserVersion: EmbeddedBrowserVersion: WebView2:148.0.3967.70"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:125-0400 ThreadID=60948 Component=ngl-lib_NglController Description="SetNgluPath: adobe licensing helper not found in path from NglAppLibConfig, using from default location"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:133-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:139-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:145-0400 ThreadID=16948 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:152-0400 ThreadID=60948 Component=ngl-lib_NglController Description="NglController: constructor invoked in 5 license mode, NglRunMode - 0 & ReInitStatus failure ExtBrwAuth_Enabled:True"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:158-0400 ThreadID=60948 Component=ngl-lib_NglController Description="InitializeProfileUpdates: invoked and running in headed mode"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:165-0400 ThreadID=60948 Component=ngl-lib_NglController Description="ONGLIPUI: invoked and running in headed mode"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:171-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:184-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:190-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:197-0400 ThreadID=16948 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:203-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:210-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:217-0400 ThreadID=16948 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 "
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:225-0400 ThreadID=16948 Component=ngl-lib_InMemoryStorage Description="SetASNP  Setting onLocalSignout as it does have a valid value, before - 10 , now - 404"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:231-0400 ThreadID=16948 Component=ngl-lib_NUSecureProfileFetcher Description="ValidateAndGetCachedSP : ASNP from cache successfully retrieved/validated"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:238-0400 ThreadID=16948 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile ASNP ID: 0443d034-e8db-4487-af59-8ac3cc41e9ad"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:244-0400 ThreadID=16948 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile Status: Success"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:252-0400 ThreadID=16948 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:259-0400 ThreadID=16948 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:266-0400 ThreadID=16948 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Prefetched Info; status: 8 OsErrorCode: 2"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:273-0400 ThreadID=16948 Component=ngl-lib_DataStorage Description="HandleGetFromStorageForAsnp: Get from FS failed with status: 8, falling back to legacy storage to fetch"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:280-0400 ThreadID=16948 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:286-0400 ThreadID=16948 Component=ngl-lib_NUSecureProfileDao Description="GetPrefetchedSecureProfile : Prefetched ASNP not found"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:293-0400 ThreadID=16948 Component=ngl-lib_NUSecureProfileFetcher ErrorID=SPDaoLevelStatus:11 Description="ValidateAndGetPrefetchedSP : Failed to fetch prefetched ASNP"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:300-0400 ThreadID=16948 Component=ngl-lib_NglAppLib ErrorID=228 Description="GetPrefetchedNglProfile Status: Data Not Found : Cached NGL Profile"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:307-0400 ThreadID=16948 Component=ngl-lib_NglController Description="GetCachedProfile: Update refresh interval to 87840000 "
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:314-0400 ThreadID=16948 Component=ngl-lib_NglController Description="SetCommitmentFromNglProfile: Setting CommitmentType: YEAR"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:321-0400 ThreadID=60948 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 1 api: 0 data?: no workflow?: no"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:328-0400 ThreadID=60948 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 2 api: 0 data?: no workflow?: no"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:335-0400 ThreadID=60948 Component=ngl-lib_NglController Description="InitializeProfileUpdatesInternal: Initial internal status = 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:342-0400 ThreadID=60948 Component=ngl-lib_OfflineStatusSpotter Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:349-0400 ThreadID=60948 Component=ngl-lib_NglAbuseSpotterManager Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:356-0400 ThreadID=27780 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Starting spotter thread"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:363-0400 ThreadID=27780 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Task popped from queue"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:369-0400 ThreadID=60948 Component=ngl-lib_NglNotificationManager Description="DetermineFeatureEnabled: Is Feature Enabled: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:376-0400 ThreadID=60948 Component=ngl-lib_NglController Description="LogCurrentUser: CachedNotValidated UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:382-0400 ThreadID=60948 Component=ngl-lib_NglController Description="GetAMTData: invoked"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:388-0400 ThreadID=60948 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:394-0400 ThreadID=60948 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered locales list is identical to passed locales as no installed locales were found."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:401-0400 ThreadID=16948 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Platform is Virtual | VDI: 0 "
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:409-0400 ThreadID=27780 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:416-0400 ThreadID=27780 Component=ngl-lib_OfflineStatusSpotter Description="ReadOfflineStatusDataFromFs: Finished with status: 8 | OsErrorCode: 2 | OsErrorDesc: No such file or directory"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:423-0400 ThreadID=27780 Component=ngl-lib_OfflineStatusSpotter Description="SendEventIfRequired: returnStatus: 8"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:429-0400 ThreadID=60948 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:436-0400 ThreadID=16948 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Key=5c1d49d546d6b3278d17bd9d30eafc32357faccc3b675c2f19e9bd37e46bbe2a"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:443-0400 ThreadID=16948 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: DP API CNG functions success "
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:449-0400 ThreadID=16948 Component=ngl-lib_NglController Description="SubmitWebViewIngestData: Webview runtime is installed."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:456-0400 ThreadID=60528 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:463-0400 ThreadID=60948 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:469-0400 ThreadID=16948 Component=ngl-lib_OSUtil Description="<hidden>: Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroTray.exe"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:476-0400 ThreadID=60528 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:483-0400 ThreadID=60948 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:490-0400 ThreadID=60948 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:497-0400 ThreadID=60948 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:504-0400 ThreadID=60528 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:517-0400 ThreadID=60948 Component=ngl-lib_NglController Description="InitializeWorkflows: invoked"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:524-0400 ThreadID=60528 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:531-0400 ThreadID=60528 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:538-0400 ThreadID=60528 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:545-0400 ThreadID=60948 Component=ngl-lib_NglAppLib Description="SetAppRuntimeConfig: AppLocale=en_US"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:552-0400 ThreadID=60528 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:559-0400 ThreadID=16948 Component=ngl-lib_OSUtil Description="<hidden>: Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroTray.exe"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:566-0400 ThreadID=12488 Component=ngl-lib_NglController Description="InitialProfileTimer: app is licensed"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:574-0400 ThreadID=60528 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:581-0400 ThreadID=51692 Component=ngl-lib_NUSecureProfileFetcher Description="GetDeviceTokenAndProfile : invoked"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:589-0400 ThreadID=51692 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:598-0400 ThreadID=51692 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:606-0400 ThreadID=51692 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:614-0400 ThreadID=51692 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:622-0400 ThreadID=51692 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:629-0400 ThreadID=51692 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:637-0400 ThreadID=51692 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:646-0400 ThreadID=51692 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://ims-prod06.adobelogin.com/ims/token/v4"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:780-0400 ThreadID=16948 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:789-0400 ThreadID=60528 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:798-0400 ThreadID=60528 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:d25b55c6-0c27-4ce5-b5f6-1affaa28112f SubCategory:WebViewStatus StatusCode:0 OsErrorCode:0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:807-0400 ThreadID=60528 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:817-0400 ThreadID=60528 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:825-0400 ThreadID=60528 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:834-0400 ThreadID=60528 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:843-0400 ThreadID=60528 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:851-0400 ThreadID=60528 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:859-0400 ThreadID=60528 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:868-0400 ThreadID=60528 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:955-0400 ThreadID=18488 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:963-0400 ThreadID=51692 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:972-0400 ThreadID=51692 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceTokenInternal -> LogHttpResponse : clientId: ngl_acrobat_dc1 | ScopeId: openid,AdobeID | UserAgent: N | HttpRequestStatus: 0 | HttpResponseCode: 200 | X-Debug-Id: 2323da6c-9e2a-45e4-98ac-adaa1b871b0e"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:980-0400 ThreadID=18488 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:989-0400 ThreadID=51692 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchAccessToken returned : 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:00:998-0400 ThreadID=51692 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken: IMS http request success, trigger update IMS status"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:008-0400 ThreadID=60528 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:016-0400 ThreadID=5016 Component=ngl-lib_NgluCommands Description="UpdateSSOFiles Updated flag file with value IMS_ACTIVE"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:026-0400 ThreadID=5016 Component=ngl-lib_NgluCommands Description="Update IMS status to file succeed"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:036-0400 ThreadID=51692 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:045-0400 ThreadID=51692 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:054-0400 ThreadID=51692 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info_ATTRIBUTES; status: 8 OsErrorCode: 2"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:081-0400 ThreadID=51692 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:091-0400 ThreadID=51692 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:100-0400 ThreadID=51692 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 "
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:109-0400 ThreadID=51692 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:118-0400 ThreadID=51692 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:126-0400 ThreadID=51692 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:134-0400 ThreadID=51692 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Fetching Information for User : Req-Id-16fde483-ea7c-4cb8-a99f-13e8c7b27bdd"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:141-0400 ThreadID=51692 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:149-0400 ThreadID=51692 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:160-0400 ThreadID=51692 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://lcs-cops.adobe.io/desktops/access_profile/v3"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:337-0400 ThreadID=16948 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 304"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:346-0400 ThreadID=51692 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:354-0400 ThreadID=51692 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-Request-Id: Req-Id-16fde483-ea7c-4cb8-a99f-13e8c7b27bdd"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:362-0400 ThreadID=51692 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-NGL-Desktop-ASNP-Flags: "
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:370-0400 ThreadID=51692 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Received 204/304 in http request"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:377-0400 ThreadID=51692 Component=ngl-lib_NamedUserCOPRetriever Description="GetCOP : Recieved a 204 "
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:386-0400 ThreadID=51692 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:394-0400 ThreadID=51692 Component=ngl-lib_NUSecureProfileFetcher ErrorID=COPRetrieverStatus:13 Description="GetDeviceTokenAndProfile : We have a valid access token but could not reach COPS, fill in userprofile from IMS"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:402-0400 ThreadID=51692 Component=ngl-lib_NglAppLib ErrorID=110 Description="GetLatestNglProfile Status: Unhandled Error"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:410-0400 ThreadID=51692 Component=ngl-lib_NglController Description="ProcessV2Profile: mIsTempLicense=0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:418-0400 ThreadID=51692 Component=ngl-lib_NglController Description="ONGLPP: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:430-0400 ThreadID=51692 Component=ngl-lib_NglController Description="HandleV2Response: Handle NUL response (request 2 type 4 status 110 sequence initial)"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:438-0400 ThreadID=51692 Component=ngl-lib_NglController Description="ProcessV2Profile: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:445-0400 ThreadID=51692 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile fetch got NO CONTENT response from server, use cached profile"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:453-0400 ThreadID=51692 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile failure: licensed from cache (profile status 0)"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:460-0400 ThreadID=51692 Component=ngl-lib_NglController Description="LogCurrentUser: Cached UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:467-0400 ThreadID=51692 Component=ngl-lib_NglController Description="NotifyData: request id: 2 api: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:474-0400 ThreadID=51692 Component=ngl-lib_NglSDKInterface Description="SetLatestProfileDataId: invoked with id: 2"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:481-0400 ThreadID=60948 Component=ngl-lib_NglController Description="GetProfile: request 2 recieved"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:488-0400 ThreadID=51692 Component=ngl-lib_NglController Description="StartRecurringAuthAndProfileChecks: invoked"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:495-0400 ThreadID=60948 Component=ngl-lib_NglController Description="GetProfile: request 2 returned status 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:502-0400 ThreadID=60948 Component=ngl-lib_NglController Description="GetAMTData: invoked"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:509-0400 ThreadID=60948 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:516-0400 ThreadID=60948 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered locales list is identical to passed locales as no installed locales were found."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:522-0400 ThreadID=51692 Component=ngl-lib_NglController Description="EnableProfileRefresh: invoked"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:529-0400 ThreadID=18488 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: "
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:536-0400 ThreadID=60948 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:543-0400 ThreadID=18488 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_41 is empty"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:549-0400 ThreadID=60948 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:555-0400 ThreadID=18488 Component=ngl-lib_NglFeatureManager Description="FetchFlagsAsync : FetchFlags returned with status code: 15"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:561-0400 ThreadID=60948 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:568-0400 ThreadID=60948 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:574-0400 ThreadID=60948 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:581-0400 ThreadID=60948 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:587-0400 ThreadID=60948 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:595-0400 ThreadID=60948 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:601-0400 ThreadID=60948 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:01:609-0400 ThreadID=60948 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:03:861-0400 ThreadID=60948 Component=ngl-lib_NglController Description="GetImsAccessToken: invoked clientId: ngl_acrobat_dc1 clientScope: openid,AdobeID data?: yes workflow?: no forceRefresh:no"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:03:870-0400 ThreadID=60948 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 3 api: 2 data?: yes workflow?: no"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:03:878-0400 ThreadID=18488 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:03:887-0400 ThreadID=18488 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:03:895-0400 ThreadID=18488 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchCachedAccessToken returned : 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:03:902-0400 ThreadID=18488 Component=ngl-lib_NglCommonLib Description="ImsAccessTokenInternal - returned with NglStatusCode:0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:03:909-0400 ThreadID=18488 Component=ngl-lib_NglAppLib Description="ImsAccessToken Status: Success"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:03:917-0400 ThreadID=18488 Component=ngl-lib_NglController Description="ProcessImsResult: request id: 3 api: 2 status: 0 workflow?: yes spinner?: no"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:03:924-0400 ThreadID=18488 Component=ngl-lib_NglController Description="NotifyData: request id: 3 api: 2"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:03:931-0400 ThreadID=18488 Component=ngl-lib_NglController Description="GetImsAccessToken: request 3 recieved"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:03:937-0400 ThreadID=18488 Component=ngl-lib_NglController Description="GetImsAccessToken: request 3 returned status 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T06:54:05:180-0400 ThreadID=30144 Component=ngl-lib_NglController Description="PostLogFile: Too many log files combined all versions of the app, discarding old 1 files before uploading"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:09:05:524-0400 ThreadID=23332 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:09:05:531-0400 ThreadID=23332 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:09:05:538-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:09:05:545-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:09:05:551-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:09:05:558-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:09:05:565-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:09:05:571-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:09:05:578-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:09:05:585-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:09:05:591-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:09:05:599-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:09:05:605-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:09:05:612-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:09:05:619-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:09:05:625-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:09:05:632-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:09:05:638-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:24:09:919-0400 ThreadID=23332 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:24:09:926-0400 ThreadID=23332 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:24:09:932-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:24:09:939-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:24:09:946-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:24:09:953-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:24:09:960-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:24:09:966-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:24:09:973-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:24:09:980-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:24:09:987-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:24:09:995-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:24:10:002-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:24:10:008-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:24:10:014-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:24:10:021-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:24:10:030-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:24:10:036-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:39:14:497-0400 ThreadID=23332 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:39:14:504-0400 ThreadID=23332 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:39:14:511-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:39:14:518-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:39:14:525-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:39:14:531-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:39:14:539-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:39:14:546-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:39:14:553-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:39:14:560-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:39:14:568-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:39:14:575-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:39:14:582-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:39:14:590-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:39:14:597-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:39:14:604-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:39:14:613-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:39:14:620-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:00:041-0400 ThreadID=60948 Component=ngl-lib_NglController Description="GetImsAccessToken: invoked clientId: ngl_acrobat_dc1 clientScope: openid,AdobeID data?: yes workflow?: no forceRefresh:no"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:00:049-0400 ThreadID=60948 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 4 api: 2 data?: yes workflow?: no"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:00:058-0400 ThreadID=31868 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:00:067-0400 ThreadID=31868 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:00:075-0400 ThreadID=31868 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchCachedAccessToken returned : 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:00:083-0400 ThreadID=31868 Component=ngl-lib_NglCommonLib Description="ImsAccessTokenInternal - returned with NglStatusCode:0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:00:092-0400 ThreadID=31868 Component=ngl-lib_NglAppLib Description="ImsAccessToken Status: Success"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:00:101-0400 ThreadID=31868 Component=ngl-lib_NglController Description="ProcessImsResult: request id: 4 api: 2 status: 0 workflow?: yes spinner?: no"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:00:108-0400 ThreadID=31868 Component=ngl-lib_NglController Description="NotifyData: request id: 4 api: 2"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:00:114-0400 ThreadID=31868 Component=ngl-lib_NglController Description="GetImsAccessToken: request 4 recieved"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:00:121-0400 ThreadID=31868 Component=ngl-lib_NglController Description="GetImsAccessToken: request 4 returned status 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:01:028-0400 ThreadID=60528 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:01:035-0400 ThreadID=60528 Component=ngl-lib_NglIngestPersistenceHelper Description="ReadPersistedIngestDataFromFs: Finished with status: 8 | OsErrorCode: 2 | OsErrorDesc: No such file or directory"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:01:042-0400 ThreadID=60528 Component=ngl-lib_NglIngestPersistenceHelper Description="ShouldRetryPersistedEvents: status: 8"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:18:680-0400 ThreadID=23332 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:18:687-0400 ThreadID=23332 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:18:694-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:18:702-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:18:709-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:18:717-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:18:724-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:18:730-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:18:737-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:18:743-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:18:750-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:18:757-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:18:763-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:18:770-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:18:777-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:18:783-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:18:790-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T07:54:18:797-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T08:09:27:262-0400 ThreadID=23332 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T08:09:27:268-0400 ThreadID=23332 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T08:09:27:276-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T08:09:27:283-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T08:09:27:291-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T08:09:27:298-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T08:09:27:307-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T08:09:27:313-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T08:09:27:321-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T08:09:27:328-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T08:09:27:335-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T08:09:27:343-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T08:09:27:350-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T08:09:27:359-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T08:09:27:366-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T08:09:27:373-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T08:09:27:382-0400 ThreadID=23332 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=5a6c4c82-6c4b-408c-b740-ddfa2c57612c.1779101639791 Timestamp=2026-05-18T08:09:27:389-0400 ThreadID=23332 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"