SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:262-0400 ThreadID=53264 Component=ngl-lib_NglAppLib Description="InitializeLogger: -------- Initializing session logs --------"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:269-0400 ThreadID=53264 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: No operating configs found"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:275-0400 ThreadID=53264 Component=ngl-lib_kOperatingConfig Description="GetRuntimeDetails: Fallback to NAMED_USER_ONLINE!!"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:281-0400 ThreadID=53264 Component=ngl-lib_NglAppLib Description="SetConfig: OS Name=WINDOWS_64, OS Version=10.0.26200.1"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:287-0400 ThreadID=53264 Component=ngl-lib_NglAppLib Description="SetConfig: NGLLibVersion=1.41.0.11, Environment=5, Runtimemode=NAMED_USER_ONLINE, NpdID="
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:292-0400 ThreadID=53264 Component=ngl-lib_NglAppLib Description="SetConfig succeeded - SetConfig: ClientID=ngl_acrobat_dc1, AppID=AcrobatDC1, AppVersion=26.1.21529.8, NglRunMode=0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:300-0400 ThreadID=53264 Component=ngl-lib_NglAppLib Description="SetConfig: Isotropic0.1777505079000.0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:307-0400 ThreadID=53264 Component=ngl-lib_NglFeatureManager Description="GetOperatingMode : runtime mode : 1"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:313-0400 ThreadID=15548 Component=ngl-lib_DataStorageFs Description="DataStorageFs: mFeatureSupported set to 1 at start"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:320-0400 ThreadID=53264 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: "
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:327-0400 ThreadID=53264 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_41 is empty"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:335-0400 ThreadID=15548 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:341-0400 ThreadID=15548 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:349-0400 ThreadID=53264 Component=ngl-lib_NglIngestPersistenceHelper Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:356-0400 ThreadID=53264 Component=ngl-lib_NglIngestManager Description="NglIngestManager : Initializing Ingest Manager"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:362-0400 ThreadID=15548 Component=ngl-lib_SyncManager Description="SyncManager : Initializing SyncManager"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:369-0400 ThreadID=53264 Component=ngl-lib_NglIngestManager Description="StartIngestService :  Ingest manager started."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:375-0400 ThreadID=38828 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents : Ingest Process - Started"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:382-0400 ThreadID=38828 Component=ngl-lib_NglIngestManager Description="ProcessNglIngestEvents :  Ingest manager State: Running "
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:390-0400 ThreadID=53264 Component=ngl-lib_NglIngestManager Description="StartIngestService :  Ingest Monitor success thread started."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:396-0400 ThreadID=2612 Component=ngl-lib_NglIngestManager Description="MonitorSuccessEventsThread : Ingest Success Event Monitor - Started"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:404-0400 ThreadID=53264 Component=ngl-lib_SyncManager Description="StartSyncService: SyncService started"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:411-0400 ThreadID=15548 Component=ngl-lib_NGLLibFactory Description="GetOperatingModeFromToolKitConfig : Toolkit config runtime mode : "
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:418-0400 ThreadID=54712 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:425-0400 ThreadID=54712 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:432-0400 ThreadID=56088 Component=ngl-lib_OSUtil Description="GetCCDVersion: Successfully retrieved the version of CCD at C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:440-0400 ThreadID=53264 Component=ngl-lib_NglController Description="SetNglWorkflowParams: Custom CEF-Resource mode: 1"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:447-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:455-0400 ThreadID=56088 Component=ngl-lib_OSUtil Description="GetNGLWFVersion: Successfully retrieved the version of NGLWF at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf.exe"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:462-0400 ThreadID=53264 Component=ngl-lib_NglController Description="VerifyAndSetNglWfDirPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\NGL\cefWorkflow\adobe_licensing_wf_acro.exe"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:469-0400 ThreadID=54712 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:476-0400 ThreadID=15548 Component=ngl-lib_NGLLibFactory Description="GetIsSoftVirtualizationModeEnabled: Setting Soft Virtual Enviroment TRUE as its a virtual env."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:482-0400 ThreadID=56088 Component=ngl-lib_OSUtil Description="GetNGLWFHelperVersion: Successfully retrieved the version of NGLWF Helper at C:\Program Files\Common Files\Adobe\Adobe Desktop Common\NGL\adobe_licensing_wf_helper.exe"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:490-0400 ThreadID=53264 Component=ngl-lib_NglController Description="VerifyAndSetCefResourcesPath: Path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroCEF"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:497-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:505-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:512-0400 ThreadID=54712 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:519-0400 ThreadID=15548 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:525-0400 ThreadID=53264 Component=ngl-lib_OSUtil Description="InitWebViewData: Webview version: 148.0.3967.54"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:532-0400 ThreadID=53264 Component=ngl-lib_OSUtil Description="PopulateAllBrowserVersions: CEF: CEF:112.7.0.0:1.14.0.2, Webview: WebView2:148.0.3967.54, IE: IE-11.1882.26100.0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:539-0400 ThreadID=15548 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:545-0400 ThreadID=15548 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info_ATTRIBUTES; status: 8 OsErrorCode: 2"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:552-0400 ThreadID=53264 Component=ngl-lib_OSUtil Description="GetLocalBrowserOverrides: No local config file found falling back to default browser sequence."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:559-0400 ThreadID=53264 Component=ngl-lib_OSUtil Description="SetEmbeddedBrowserVersion: EmbeddedBrowserVersion: WebView2:148.0.3967.54"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:567-0400 ThreadID=53264 Component=ngl-lib_NglController Description="SetNgluPath: adobe licensing helper not found in path from NglAppLibConfig, using from default location"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:574-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:581-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:588-0400 ThreadID=53264 Component=ngl-lib_NglController Description="NglController: constructor invoked in 5 license mode, NglRunMode - 0 & ReInitStatus failure ExtBrwAuth_Enabled:True"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:596-0400 ThreadID=53264 Component=ngl-lib_NglController Description="InitializeProfileUpdates: invoked and running in headed mode"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:616-0400 ThreadID=53264 Component=ngl-lib_NglController Description="ONGLIPUI: invoked and running in headed mode"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:628-0400 ThreadID=15548 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:635-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:643-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:650-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:658-0400 ThreadID=15548 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:665-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:672-0400 ThreadID=54712 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:680-0400 ThreadID=15548 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 "
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:687-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:694-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:702-0400 ThreadID=15548 Component=ngl-lib_InMemoryStorage Description="SetASNP  Setting onLocalSignout as it does have a valid value, before - 10 , now - 404"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:708-0400 ThreadID=15548 Component=ngl-lib_NUSecureProfileFetcher Description="ValidateAndGetCachedSP : ASNP from cache successfully retrieved/validated"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:715-0400 ThreadID=54712 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:722-0400 ThreadID=15548 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile ASNP ID: 2391a165-42f5-4edd-8f98-bef7098f697d"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:729-0400 ThreadID=15548 Component=ngl-lib_NglAppLib Description="GetCachedNglProfile Status: Success"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:739-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:746-0400 ThreadID=15548 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:753-0400 ThreadID=15548 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:759-0400 ThreadID=15548 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Prefetched Info; status: 8 OsErrorCode: 2"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:765-0400 ThreadID=15548 Component=ngl-lib_DataStorage Description="HandleGetFromStorageForAsnp: Get from FS failed with status: 8, falling back to legacy storage to fetch"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:772-0400 ThreadID=15548 Component=ngl-lib_DataStorage Description="GetFromUserCredMgrStorage error 1168 data not found in storage."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:777-0400 ThreadID=15548 Component=ngl-lib_NUSecureProfileDao Description="GetPrefetchedSecureProfile : Prefetched ASNP not found"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:784-0400 ThreadID=15548 Component=ngl-lib_NUSecureProfileFetcher ErrorID=SPDaoLevelStatus:11 Description="ValidateAndGetPrefetchedSP : Failed to fetch prefetched ASNP"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:789-0400 ThreadID=15548 Component=ngl-lib_NglAppLib ErrorID=228 Description="GetPrefetchedNglProfile Status: Data Not Found : Cached NGL Profile"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:796-0400 ThreadID=15548 Component=ngl-lib_NglController Description="GetCachedProfile: Update refresh interval to 86400000 "
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:802-0400 ThreadID=15548 Component=ngl-lib_NglController Description="SetCommitmentFromNglProfile: Setting CommitmentType: YEAR"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:808-0400 ThreadID=53264 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 1 api: 0 data?: no workflow?: no"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:814-0400 ThreadID=53264 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 2 api: 0 data?: no workflow?: no"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:821-0400 ThreadID=53264 Component=ngl-lib_NglController Description="InitializeProfileUpdatesInternal: Initial internal status = 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:827-0400 ThreadID=53264 Component=ngl-lib_OfflineStatusSpotter Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:835-0400 ThreadID=53264 Component=ngl-lib_NglAbuseSpotterManager Description="DetermineFeatureEnabled: Is Feature Enabled: 1"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:842-0400 ThreadID=44740 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Starting spotter thread"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:853-0400 ThreadID=53264 Component=ngl-lib_NglNotificationManager Description="DetermineFeatureEnabled: Is Feature Enabled: 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:863-0400 ThreadID=44740 Component=ngl-lib_NglAbuseSpotterManager Description="WorkerThread: Task popped from queue"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:874-0400 ThreadID=53264 Component=ngl-lib_NglController Description="LogCurrentUser: CachedNotValidated UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:883-0400 ThreadID=15548 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Platform is Virtual | VDI: 0 "
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:902-0400 ThreadID=44740 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:912-0400 ThreadID=44740 Component=ngl-lib_OfflineStatusSpotter Description="ReadOfflineStatusDataFromFs: Finished with status: 8 | OsErrorCode: 2 | OsErrorDesc: No such file or directory"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:922-0400 ThreadID=44740 Component=ngl-lib_OfflineStatusSpotter Description="SendEventIfRequired: returnStatus: 8"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:930-0400 ThreadID=53264 Component=ngl-lib_NglController Description="GetAMTData: invoked"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:937-0400 ThreadID=53264 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:947-0400 ThreadID=53264 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered locales list is identical to passed locales as no installed locales were found."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:955-0400 ThreadID=15548 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: Key=5c1d49d546d6b3278d17bd9d30eafc32357faccc3b675c2f19e9bd37e46bbe2a"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:961-0400 ThreadID=53264 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:969-0400 ThreadID=15548 Component=ngl-lib_NglController Description="SubmitSystemIngestEvents: DP API CNG functions success "
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:976-0400 ThreadID=38828 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:987-0400 ThreadID=53264 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:10:994-0400 ThreadID=15548 Component=ngl-lib_NglController Description="SubmitWebViewIngestData: Webview runtime is installed."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:001-0400 ThreadID=38828 Component=ngl-lib_NglIngestManager ErrorID=214 Description="GetAccessToken : Failed to fetch access token"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:008-0400 ThreadID=53264 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:019-0400 ThreadID=53264 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:026-0400 ThreadID=53264 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:035-0400 ThreadID=15548 Component=ngl-lib_OSUtil Description="<hidden>: Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroTray.exe"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:043-0400 ThreadID=38828 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:051-0400 ThreadID=53264 Component=ngl-lib_NglController Description="InitializeWorkflows: invoked"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:059-0400 ThreadID=38828 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:070-0400 ThreadID=38828 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:080-0400 ThreadID=38828 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:092-0400 ThreadID=53264 Component=ngl-lib_NglAppLib Description="SetAppRuntimeConfig: AppLocale=en_US"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:103-0400 ThreadID=38828 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:123-0400 ThreadID=37808 Component=ngl-lib_NglController Description="InitialProfileTimer: app is licensed"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:132-0400 ThreadID=38828 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:143-0400 ThreadID=21036 Component=ngl-lib_NUSecureProfileFetcher Description="GetDeviceTokenAndProfile : invoked"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:152-0400 ThreadID=15548 Component=ngl-lib_OSUtil Description="<hidden>: Process path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AcroTray.exe"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:161-0400 ThreadID=21036 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:172-0400 ThreadID=21036 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:181-0400 ThreadID=21036 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:191-0400 ThreadID=21036 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:202-0400 ThreadID=21036 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:215-0400 ThreadID=21036 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:226-0400 ThreadID=21036 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:238-0400 ThreadID=21036 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://ims-prod06.adobelogin.com/ims/token/v4"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:380-0400 ThreadID=15548 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:390-0400 ThreadID=38828 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:579-0400 ThreadID=37808 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:590-0400 ThreadID=21036 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:601-0400 ThreadID=21036 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceTokenInternal -> LogHttpResponse : clientId: ngl_acrobat_dc1 | ScopeId: openid,AdobeID | UserAgent: N | HttpRequestStatus: 0 | HttpResponseCode: 200 | X-Debug-Id: d1bb38dd-f050-4eb1-95f5-17763c87c741"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:610-0400 ThreadID=21036 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchAccessToken returned : 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:620-0400 ThreadID=21036 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken: IMS http request success, trigger update IMS status"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:635-0400 ThreadID=7216 Component=ngl-lib_NgluCommands Description="UpdateSSOFiles Updated flag file with value IMS_ACTIVE"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:645-0400 ThreadID=7216 Component=ngl-lib_NgluCommands Description="Update IMS status to file succeed"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:655-0400 ThreadID=21036 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:664-0400 ThreadID=21036 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:673-0400 ThreadID=21036 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Info_ATTRIBUTES; status: 8 OsErrorCode: 2"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:706-0400 ThreadID=21036 Component=ngl-lib_DataStorageFs Description="SaveItemToFsStorageImpl: key: App Info; status: 0 OsErrorCode: 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:716-0400 ThreadID=21036 Component=ngl-lib_SPVerifier Description="IsValidSignedProfile: Signature verification success"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:726-0400 ThreadID=21036 Component=ngl-lib_ServerConfiguredControlProfile Description="SetKeychainRouteToNGLU: setting mKeychainRouteToNGLU = 0 "
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:736-0400 ThreadID=21036 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:745-0400 ThreadID=21036 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:754-0400 ThreadID=21036 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:762-0400 ThreadID=21036 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Fetching Information for User : Req-Id-79f00320-7bda-4e77-b88c-4a70ae81ea97"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:770-0400 ThreadID=21036 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:779-0400 ThreadID=21036 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:790-0400 ThreadID=21036 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://lcs-cops.adobe.io/desktops/access_profile/v3"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:961-0400 ThreadID=15548 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 304"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:970-0400 ThreadID=21036 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:978-0400 ThreadID=21036 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-Request-Id: Req-Id-79f00320-7bda-4e77-b88c-4a70ae81ea97"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:986-0400 ThreadID=21036 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: X-NGL-Desktop-ASNP-Flags: "
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:11:993-0400 ThreadID=21036 Component=ngl-lib_COPWebAPIConnector Description="FetchSPAndWorkflow: Received 204/304 in http request"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:001-0400 ThreadID=21036 Component=ngl-lib_NamedUserCOPRetriever Description="GetCOP : Recieved a 204 "
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:010-0400 ThreadID=21036 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:018-0400 ThreadID=21036 Component=ngl-lib_NUSecureProfileFetcher ErrorID=COPRetrieverStatus:13 Description="GetDeviceTokenAndProfile : We have a valid access token but could not reach COPS, fill in userprofile from IMS"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:025-0400 ThreadID=21036 Component=ngl-lib_NglAppLib ErrorID=110 Description="GetLatestNglProfile Status: Unhandled Error"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:032-0400 ThreadID=21036 Component=ngl-lib_NglController Description="ProcessV2Profile: mIsTempLicense=0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:040-0400 ThreadID=21036 Component=ngl-lib_NglController Description="ONGLPP: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:048-0400 ThreadID=21036 Component=ngl-lib_NglController Description="HandleV2Response: Handle NUL response (request 2 type 4 status 110 sequence initial)"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:056-0400 ThreadID=21036 Component=ngl-lib_NglController Description="ProcessV2Profile: request id: 2 api: 0 call-status: 110 profile-status: 110 sequence: initial workflow?: no spinner?: no"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:066-0400 ThreadID=21036 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile fetch got NO CONTENT response from server, use cached profile"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:075-0400 ThreadID=21036 Component=ngl-lib_NglController Description="ProcessV2Profile: Initial profile failure: licensed from cache (profile status 0)"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:084-0400 ThreadID=21036 Component=ngl-lib_NglController Description="LogCurrentUser: Cached UserID=3f89dec419d2c8b6c6c2b354a329a915a5cec1c1"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:092-0400 ThreadID=21036 Component=ngl-lib_NglController Description="NotifyData: request id: 2 api: 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:101-0400 ThreadID=21036 Component=ngl-lib_NglSDKInterface Description="SetLatestProfileDataId: invoked with id: 2"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:108-0400 ThreadID=53264 Component=ngl-lib_NglController Description="GetProfile: request 2 recieved"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:115-0400 ThreadID=21036 Component=ngl-lib_NglController Description="StartRecurringAuthAndProfileChecks: invoked"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:123-0400 ThreadID=53264 Component=ngl-lib_NglController Description="GetProfile: request 2 returned status 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:130-0400 ThreadID=53264 Component=ngl-lib_NglController Description="GetAMTData: invoked"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:140-0400 ThreadID=53264 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: invoked with Passed locales list as en_US"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:147-0400 ThreadID=53264 Component=ngl-lib_NglController Description="GetIntersectionOfLocalesList: Reordered locales list is identical to passed locales as no installed locales were found."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:154-0400 ThreadID=21036 Component=ngl-lib_NglController Description="EnableProfileRefresh: invoked"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:161-0400 ThreadID=15548 Component=ngl-lib_NglFeatureManager Description="GetFlagsFromFs: Finished with status: 0 | OsErrorCode: 0 | OsErrorDesc: "
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:168-0400 ThreadID=53264 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:175-0400 ThreadID=15548 Component=ngl-lib_NglFeatureManager Description="ProcessClientJson: client details for client ID Ngl_1_41 is empty"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:182-0400 ThreadID=53264 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:190-0400 ThreadID=15548 Component=ngl-lib_NglFeatureManager Description="FetchFlagsAsync : FetchFlags returned with status code: 15"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:197-0400 ThreadID=53264 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:204-0400 ThreadID=53264 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:211-0400 ThreadID=53264 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:218-0400 ThreadID=53264 Component=ngl-lib_NglController Description="GetProxyCredentials: invoked"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:225-0400 ThreadID=53264 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:232-0400 ThreadID=53264 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:239-0400 ThreadID=53264 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:12:247-0400 ThreadID=53264 Component=ngl-lib_NglCommonLib Description="GetProxyCredentials - returned with : SecureStorageStatus:8 & NglStatusCode:242"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:14:330-0400 ThreadID=53264 Component=ngl-lib_NglController Description="GetImsAccessToken: invoked clientId: ngl_acrobat_dc1 clientScope: openid,AdobeID data?: yes workflow?: no forceRefresh:no"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:14:338-0400 ThreadID=53264 Component=ngl-lib_NglController Description="ExecuteRequest: request id: 3 api: 2 data?: yes workflow?: no"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:14:346-0400 ThreadID=15548 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:14:356-0400 ThreadID=15548 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:14:367-0400 ThreadID=15548 Component=ngl-lib_IMSConnector Description="FetchAccessTokenFromDeviceToken : FetchCachedAccessToken returned : 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:14:374-0400 ThreadID=15548 Component=ngl-lib_NglCommonLib Description="ImsAccessTokenInternal - returned with NglStatusCode:0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:14:381-0400 ThreadID=15548 Component=ngl-lib_NglAppLib Description="ImsAccessToken Status: Success"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:14:389-0400 ThreadID=15548 Component=ngl-lib_NglController Description="ProcessImsResult: request id: 3 api: 2 status: 0 workflow?: yes spinner?: no"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:14:395-0400 ThreadID=15548 Component=ngl-lib_NglController Description="NotifyData: request id: 3 api: 2"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:14:402-0400 ThreadID=15548 Component=ngl-lib_NglController Description="GetImsAccessToken: request 3 recieved"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:14:410-0400 ThreadID=15548 Component=ngl-lib_NglController Description="GetImsAccessToken: request 3 returned status 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:49:15:631-0400 ThreadID=3580 Component=ngl-lib_NglController Description="PostLogFile: Too many log files combined all versions of the app, discarding old 1 files before uploading"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:54:11:407-0400 ThreadID=38828 Component=ngl-lib_NglIngestStorageEvent Description="GetEventInfoJson : Error - Ingest Guid:0e8a2802-4c73-42f1-91ea-7ba13d6b63fb SubCategory:WebViewStatus StatusCode:0 OsErrorCode:0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:54:11:414-0400 ThreadID=38828 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: User DT; status: 0 OsErrorCode: 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:54:11:421-0400 ThreadID=38828 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:54:11:428-0400 ThreadID=38828 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:54:11:435-0400 ThreadID=38828 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: Username; status: 8 OsErrorCode: 2"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:54:11:441-0400 ThreadID=38828 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request about to start"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:54:11:448-0400 ThreadID=38828 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal detected Windows version >= 8.1, using auto proxy settings"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:54:11:457-0400 ThreadID=38828 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestASyncCallInternal: Calling endpoint https://cc-api-data.adobe.io/ingest"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:54:11:664-0400 ThreadID=13764 Component=ngl-lib_HttpRestConnectorForPost Description="OnCallBack: Received response with status 200"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T10:54:11:672-0400 ThreadID=38828 Component=ngl-lib_HttpRestConnectorForPost Description="SendHttpRequestSync: Request complete"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:04:19:886-0400 ThreadID=54712 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:04:19:900-0400 ThreadID=54712 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:04:19:911-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:04:19:920-0400 ThreadID=54712 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:04:19:928-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:04:19:936-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:04:19:945-0400 ThreadID=54712 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:04:19:953-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:04:19:961-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:04:19:969-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:04:19:977-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:04:19:986-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:04:19:994-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:04:20:002-0400 ThreadID=54712 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:04:20:010-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:04:20:018-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:04:20:026-0400 ThreadID=54712 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:04:20:032-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:19:28:421-0400 ThreadID=54712 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupported: mLegacyStorageSupported set to 1"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:19:28:427-0400 ThreadID=54712 Component=ngl-lib_DataStorageFs Description="SetLegacyStorageSupportedFromCapabilityFile: status: 0 OsErrorCode: 0"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:19:28:434-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Package Info..."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:19:28:440-0400 ThreadID=54712 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:19:28:446-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Package Info"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:19:28:452-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Password..."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:19:28:458-0400 ThreadID=54712 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:19:28:464-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Password"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:19:28:470-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User DT..."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:19:28:477-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User DT"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:19:28:483-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User OS Info..."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:19:28:489-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User OS Info"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:19:28:495-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:19:28:501-0400 ThreadID=54712 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:19:28:507-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: User Profile"
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:19:28:515-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="RecurringSync: Executing the pending sync for key Username..."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:19:28:522-0400 ThreadID=54712 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=9e163af9-4422-4ed1-882b-bfacf9e40043.1778942950262 Timestamp=2026-05-16T11:19:28:529-0400 ThreadID=54712 Component=ngl-lib_SyncManager Description="SyncRunnable: returnStatus: 8, lSyncAction: 0, key: Username"