Composer Setup Notes
Monday, February 5, 2018
6:20 AM
Service IT Desk Agent at NRCan, in Ottawa.
Help Desk (ITSM, ITIL)
First level, Remote access troubleshooting 
LANDesk Management Suite
VNC remote desktop viewer
assyst (Axios Systems) Incident ticketing tool
Telax call queue management system
Canada.ca ETI portal account administration
Active Directory user account administration
Service Counter 
Desktop and Imaging and Rollbacks
ECD ticketing tool
GCDOCS
Entrust
myKEY
Service IT Desk Agent at NRCan, in Ottawa.
• First level, Remote access troubleshooting 
• LANDesk Management Suite
• VNC remote desktop viewer
• Assyst Incident ticketing tool
• Canada.ca ETI portal account administration
• Active Directory user account administration
• Service Counter 
• Desktop and Imaging and Rollbacks
• ECD ticketing tool
• Entrust
• myKEY