SSC IC role
July 12, 2022
3:31 PM
I had to multitask and make sound judgments in a fast-paced, high-stress environment, while at the same time keep people informed.


I faced a situation similar to this one and had to exude the ability and confidence to act decisively and exercise influence over a wide range of individuals at all levels of technical and business leadership.

I almost always maintain a professional demeanor and attitude while being assertive to other individuals or SSRs involved in the resolution of Incidents.

I have the ability to coordinate a large group of technical contributors during high severity incident and retain control of fast-paced conference calls.

To lead an Incident investigation aka Root Cause Analysis I proceed 

My concern is focussed with how to speed up my investigation while maintaining the quality of said investigation
The goal of root cause analysis is to discover the root cause of a problem or event.

The second goal is to fully understand how to fix it, compensate or learn from any underlying issues with the root cause.
be enthusiastic about what you’ve learned and honest about why you’re interested in moving forward with the process.

That sounds great to me. I like fast-paced work environments because they make me feel like I’m always learning and growing, but I really thrive when I’m collaborating with team members and helping people reach a collective goal as opposed to competing.
I happen to work best under pressure and can be relied upon to hold down the fort. Although I am extremely alert, I remain calm under pressure…

 “I realize stressful situation are always coming up in this line of work and I definitely have had to plenty of opportunities to navigate them throughout my career. I think I get better at it with each new experience. 

 things were not going according to plan with my team. Instead of pointing fingers, my first reaction was to take a step back and figure out some strategies around how we could we solve the problem at hand. Previously, I may have defaulted to panicking in that situation, so being calm and collected was definitely a step forward and helped me approach the situation with more clarity.”

“I enjoy a blend of the two. I like having a team to strategize with, get diverse opinions from, and reach out to for feedback. But I am also comfortable taking on assignments that require me to work independently. I find I do some of my best work when I can focus alone in a quiet space, but I really value collaborating with my teammates to come up with the best ideas.”
“I’m used to juggling projects as a TL at ESD.  I’m often had to find quick open windows of time to focus on a particular task that I knew required a short but continuous time at it.  I've experiment with the timeboxing and various other techniques to make sure I'm always kept on track, both me and my team, allocating time on my calendar for certain tasks. I’ve found it really helps me prioritize what needs to get done first, and it holds me accountable for the more repetitive day-to-day tasks I’m responsible for.”
I have been used to unplanned interruptions in my work flow or my planned work plan so that to meet my timelines I always try and make the most of any idle time to ask myself how can use those precious minutes to put myself in a more confident state of mind when the inevitable interruption, a situation which requires my full concentration arises…
“The extra time on my plate really allowed me to get introspective around where I want to take my career. I read a lot of journals to keep abreast of the latest ideas in my field, and sharpened my skills by taking some online courses, such as…” (and then be specific).
web conferencing, video graphics integration techniques, media organization workflows, networking skills…

I feel it brought me closer to myself and has been really great for my mental health and productivity.
Example: “Based on my skills and experience and on the current industry rates, I’m looking at a salary around $____” (then fill in with your desired salary range and rationale).

Example: “I’ve applied to a couple of other firms, but this role is really the one I’m most excited about right now because…”
I believe it has added much value to the confident professional I have become
Example: “During my last year of high school, I didn’t feel ready to choose my educational path, so I took a wilderness course for a few months to sort out my life goals. It may seem a little random, but the time I spent actually helped my develop so many new skills — in the areas of leadership, communication, (etc…). During that time, I realized that I wanted to earn a degree in (state your degree) to align with my passion (say what that is).”
I love the constant human interaction and the satisfaction that comes from helping someone solve a problem"
challenges you are seeking is to discuss how you would like to be able to effectively utilize your skills and experience if you were hired for the job
have the ability to effectively meet
challenges, and have the flexibility and skills
necessary to handle a challenging job.
Keep your answers focused on work and show the
interviewer that you're organized ("The first thing I
do on Monday morning is check my voicemail and
email, then I prioritize my activities for the week.")
and efficient.
Think of a small flaw like “I sometimes get
sidetracked by small details”

My weakness is that, I learned this along the way, I can get emotionally charged up or I can get intense at time when I feel it's necessary, perhaps too much so in some cases and I have come to understand this aspect about my personality which helps me to keep things in check, the majority of the time… ;)
Of course I never intend to lose my cool but if it happens, I have no problems acknowledging my mishap and will want to apologise and rectify the situation ASAP…

This break period for me, having had the opportunity to take a planned time away to re-assess my situation has helped me understand that I actually enjoyed the fast pace of the ESD and that am ready for new challenge that will serve as a natural progression to IC role.  I remember having been very curious about what happens in your Team and I expect the challenges I will encounter in this new role will be highly stimulating for me.


A
good answer to this question is, “The salary
was very attractive, but the job itself is what
was most attractive to me.”
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